Note fondée sur 786 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de S BURLINGTON
Publié le 8 oct. 2024
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Staybridge Suites Management, Gestion de l’hôtel
TriciaThank you for your rating, we appreciate your business, and we hope you come see us again soon.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
This was listed as having sound proof rooms but definitely not the case. Air vents dirty. Black out curtains need repair.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par mfratta, General Manager , Gestion de l’hôtel
MaryBethWe appreciate the time you took to share your feedback with us. We do not have or advertise our rooms as soundproof. Unfortunately, we are unable to guarantee that no noise will travel through the hotel. We continue to work on the maintenance of our rooms and will share your feedback with our maintenance to address the issue experienced and ensure these do not repeat in the future. Once again thank you for your feedback and we hope you give us another chance in the future.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par mfratta, General Manager , Gestion de l’hôtel
RodneyThank you for your rating, we appreciate your business and thank you for choosing to stay at Staybridge Suites Ballantyne.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
My stay here was ok…honestly no complaints about the hotel itself. My only complaint is that the $50 hold they put on my card was never returned, even after my bank released it on their end.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par mfratta, General Manager , Gestion de l’hôtel
Angelathank you for taking the time to provide feedback regarding your recent stay with us. Our 50 hold for incidentals per night is standard but it's all handled through our system. The hold gets released the moment you checkout in our end, but it can take 5-10 business day to go back to your bank. We do not have a way to hold any incidental holds as our system automatically releases after departure. We apologize for this inconvenience but please know this is not something we're holding onto for any reason. Once again thank you for your feedback and thank you for choosing to stay with us.
par un voyageur de S BURLINGTON
Publié le 18 sept. 2024
Best room layout of any hotel.
Space to work, play, sleep....
Commentaires de Gestion de l’hôtel
30 sept. 2024 par mfratta, Gestion de l’hôtel
TRICIA Thank you for sharing your kind comments regarding your recent stay with us. We love to hear you enjoyed our room layout and common spaces that help us feel right at home. We hope you come see us again soon and thank you for choosing to stay at Staybridge Suites Ballantyne.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Stayed in a 1bedroom suite, the space & size of the room was great along with the very comfortable king size bed. Check-in was crazy because I had prepaid & they wanted me to fill out a credit card authorization form when my friend arrive before me. I stay at Staybridge everytime I come to Charlotte so I was a little surprise about the check-in which has never happened before. They acted as if my reservation wasn't even in the system when it actually was, then another worker walked up looked in the system & everything was fine. Judgement of people was terrible.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par mfratta, Gestion de l’hôtel
Mary JThank you for taking the time to provide some feedback regarding your recent stay with us. We strive to provide fantastic service always, but technology does not always work with us. We do our best to provide the promised accommodations and please know our hiccups are never due to any judgement. We appreciate your feedback, and we hope you come back to stay with us on your next opportunity
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par mfratta, Gestion de l’hôtel
Paulthank you for your rating and for taking the time to provide a rating regarding your recent stay with us. We hope you see us again in the future when your travels bring you back to Charlotte, NC
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par mfratta, Gestion de l’hôtel
OmarThank you for sharing your valuable feedback with us. We would love to hear what else we could do to improve your experience with us. We hope you give us another chance in the future to earn your business. Thank you for choosing to stay with us!
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Mariana Fratta, General Manager, Gestion de l’hôtel
JacquelynThank you for your rating, we appreciate your business and love that we were able to provide a stay up to your standards. We thank you for staying with us and we hope you visit us again soon!
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Mariana Fratta, General Manager, Gestion de l’hôtel
BriannaWe're disappointed at your rating and we hope our continuous work with our staff can allows to resolve any issues experienced. We appreciate your business, and we hope you give us another chance in the future!Thank you for staying with us!
