Note fondée sur 447 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,0 Service et personnel
2,6 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 août 2024 par Guest Relations Management, Gestion de l’hôtel
Dear David, We're sorry to hear about your recent experience with us. We aim to provide a great stay for all our guests, and it seems we fell short this time. We would love to hear more about what went wrong so we can address these issues and improve. Please feel free to reach out to us directly with any additional details. Thank you for your feedback.
par Myriam
Publié le 10 nov. 2017 sur Hotels
Commentaires de Gestion de l’hôtel
29 nov. 2017
Thank you for your feedback. We look to see you again soon!
par un voyageur
Publié le 10 déc. 2024
Commentaires de Gestion de l’hôtel
10 déc. 2024 par Guest Relations Management , Gestion de l’hôtel
Dear Kyle,We’re eager to learn about your experience and regret to see your low rating. We want every visitor to enjoy a calm and pleasant experience, so your feedback will help us improve our service. If you have any specific requests, reach out to us directly. We can't wait to see you again and share the amazing experience we strive to create.
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Thank you for taking the time to leave us a rating. We're sorry that your experience didn't fully meet your expectations. If there's anything specific you'd like to share about your stay, we would appreciate hearing from you. Your feedback is important to us, and we're always looking for ways to improve our guest experience.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
It was definitely a cheap hotel in quality, but you get what you pay for
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Daune, Thank you for sharing your thoughts! It’s great to hear that you found our hotel budget-friendly. We strive to provide a comfortable stay at a value, and we appreciate your understanding of the trade-offs. We hope you enjoyed some of the aspects of your visit, and we look forward to welcoming you back for another stay in the future!
par un voyageur
Publié le 18 sept. 2024 sur Expedia
par un voyageur
Awful experience!
Publié le 17 sept. 2024 sur HotelsVery disappointed!
1) False advertising for “breakfast included.” Only provided a dozen muffins and empty coffee thermoses and juice.
2) 2nd floor had foul odor of burning rubber (possible issue with heater/ventilation/fan belt).
3) mold under sink.
4) room 215 had holes in comforter
5) bed mattress was worn out and had a depression in it.
6) beds squeaked
7) cold water supply valve was turned off under bathroom sink.
8) train passing behind hotel woke me up three times (felt like I was sleeping within 80 feet of a loud freight train.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
We're truly sorry to hear about the disappointing experience you had during your stay. It sounds like there were several issues, and we understand how frustrating this must have been for you. We sincerely apologize for the condition of your room, including the issues with the comforter, mattress, and the water valve. We're also sorry that the breakfast and the noise from the nearby train disrupted your stay. Please know that your feedback will be shared with our team so we can address these concerns and work on making improvements. We appreciate you bringing this to our attention and hope you'll give us another opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Cristhian,We're so excited to see your perfect 10 out of 10 rating! It means a lot to us that you had such a positive experience. We always aim to create an enjoyable stay for our guests, and it’s wonderful to know we hit the mark with you. We look forward to welcoming you back for another great visit!
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Tarayl, Thank you so much for your perfect rating of 10 out of 10! We are thrilled to hear that you had such a wonderful experience with us. Your feedback speaks volumes about the quality of service and comfort we strive to provide to all our guests. We are delighted that our efforts to ensure a memorable stay met your expectations. Your high rating is a testament to our team's dedication to excellence. We look forward to welcoming you back for another exceptional stay in the future!
par un voyageur
Publié le 15 août 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
17 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Crystal,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
