Ratings based on 437 Guest Reviews
Hear it directly from our travellers
2.7 Room cleanliness
3.0 Service & staff
2.6 Room comfort
2.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Worst hotel in the history of ever
Posted Aug. 5, 2024 on HotelsDid not stay at facility, upon arriving i did not recieve the room i booked, the A/C didn't work, when i questioned room and a/c, I was told nothing i can do, ask about another room and quote " nope dont have another and walked away from me, when I informed that i was leaving and wanted a refund, quote" I'll leave a note but nothing will happen before Monday" this was late Saturday night, and againg turned away from me
Comment from Hotel Management
Aug. 6, 2024 by Guest Relations Management, Hotel Management
Dear Patricia, Thank you for taking the time to share your experience. I'm truly sorry to hear about the issues you encountered during your stay. It's very disappointing to learn that you didn't receive the room you booked and that the A/C was not working. Moreover, the way you were handled was completely unacceptable. Please keep in mind that your feedback is important, and we will address these issues with our team to ensure better service in the future. We are very sorry for any inconvenience this has caused you.
by A traveller
Posted Aug. 5, 2024 on Expedia
Comment from Hotel Management
Aug. 6, 2024 by Guest Relations Management, Hotel Management
Dear Yingya, Thank you so much for your outstanding 5 out of 5 rating! We are thrilled to hear that you had such a positive experience during your stay with us. Your perfect rating is a testament to our dedicated staff and the quality of service we strive to provide every day. We are delighted that our efforts to create a comfortable and enjoyable environment for our guests have met your expectations. Your feedback is incredibly valuable, and we look forward to welcoming you back for another exceptional stay in the future. Thank you again for choosing our hotel!
by A traveller
It was okay.
Posted Aug. 4, 2024 on HotelsThis hotel is definitely in an uncomfortable area. To me, it felt sketchy. The front desk was weird and awkward. The area you could smell a bunch of pot and the room just felt unclean.
It was good enough for one night to sleep and that’s it.
Comment from Hotel Management
Aug. 5, 2024 by Guest Relations Management, Hotel Management
Dear Sonny, Thank you for sharing your experience with us. We're sorry to hear that you felt uncomfortable during your stay. We understand how important it is to feel safe and welcome, and we regret that the location and atmosphere did not meet your expectations. It's concerning to hear about the odor you mentioned and the cleanliness of your room. We will address these issues with our team to ensure improvements are made. Your feedback is invaluable to us as we strive to provide a better experience for all our guests.
by A traveller
Posted Aug. 3, 2024 on Expedia
They sent a link to checkin and asked to upload ID and credit card. When we arrived, we had tobrepeat everything again.
Comment from Hotel Management
Aug. 3, 2024 by Guest Relations Specialist, Hotel Management
Hi Steve,Thank you for sharing your feedback regarding your stay at Super 8 by Wyndham Charlotte/Amusement Park Area. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our goal is to streamline the check-in process; however, for security and verification purposes, we sometimes need to re-confirm these details upon arrival. This extra step ensures the safety and security of all our guests. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A traveller
very bad breakfast
Posted Aug. 3, 2024 on HotelsThe breakfast was so bad
The maintenance was nule
I will never go back
Comment from Hotel Management
Aug. 3, 2024 by Guest Relations Specialist, Hotel Management
Hi Fabian,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Charlotte/Amusement Park Area. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a positive experience for all our guests, and your comments will certainly help us improve. It's unfortunate that your stay did not meet your expectations, as we take pride in maintaining high standards of service and quality. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A traveller
Rude night clerk
Posted Aug. 2, 2024 on HotelsThe night desk clerk was the absolute rudest desk clerk we've ever encountered (and we travel approximately 150 nights per year so thats a lot of encounters to compare to) .. and not just to us but to everyone we saw her encounter. She was condesending and snappy to everyone. At one point one of our group went to ask for an extra towel and she was sleeping even. The daytime staff were friendly and helpful. Rooms were clean and comfortable.
Comment from Hotel Management
Aug. 3, 2024 by Guest Relations Specialist, Hotel Management
Hello,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Charlotte/Amusement Park Area. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At our hotel, we strive to provide excellent service at all hours, and it is concerning to hear that this standard was not met. Please know that this behavior is not reflective of our usual high standards of customer service, as evidenced by the friendly and helpful daytime staff and the clean, comfortable rooms you enjoyed. Your feedback is invaluable in helping us address and improve upon these issues, ensuring a pleasant stay for all our guests in the future.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A traveller
Posted Aug. 1, 2024 on Expedia
It’s great
Comment from Hotel Management
Aug. 12, 2024 by Guest Relations Management, Hotel Management
Dear Crystal, Thank you so much for your outstanding 5 out of 5 rating! We are thrilled to hear that you had such a positive experience during your stay with us. Your perfect rating is a testament to our dedicated staff and the quality of service we strive to provide every day. We are delighted that our efforts to create a comfortable and enjoyable environment for our guests have met your expectations. Your feedback is incredibly valuable, and we look forward to welcoming you back for another exceptional stay in the future. Thank you again for choosing our hotel!
by A traveller
Posted Jul. 31, 2024 on Expedia
The breakfast was a packaged muffin and coffee with whitener, the juice that came out of the machine looked off-colour like it was starting to go bad...
Comment from Hotel Management
Aug. 1, 2024 by Guest Relations Management, Hotel Management
Dear Bennedetto, I’m sorry to hear that our breakfast did not meet your expectations. We’re currently reviewing our breakfast options to ensure they are fresh and enjoyable for all our guests. Your comments are important to us as we work to make improvements. We hope to have the chance to provide you with a better experience in the future.
by A traveller
Posted Jul. 18, 2024 on Hotels
Comment from Hotel Management
Jul. 18, 2024 by Guest Relations Management, Hotel Management
Dear Aginah, Thank you so much for your perfect rating of 10 out of 10! We are thrilled to hear that you had such a wonderful experience with us. Your feedback, though succinct, speaks volumes about the quality of service and comfort we strive to provide to all our guests. We are delighted that our efforts to ensure a memorable stay met your expectations. Your high rating is a testament to our team's dedication to excellence. We look forward to welcoming you back for another exceptional stay in the future!
by A traveller
Posted Jun. 30, 2024 on Hotels
They advertised breakfast in the morning and NO breakfast no coffee was made yet they kept empty coffee containers. Also got orange juice but it was clear not OJ have no idea wat it was.
Comment from Hotel Management
Jul. 1, 2024 by Guest Relations Management, Hotel Management
Dear Amanda,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Charlotte/Amusement Park Area. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that the advertised breakfast was not provided, there was no coffee made, and the orange juice was not as expected. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
