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The Ballantyne, A Luxury Collection Hotel, Charlotte

5.0 star property
Family-friendly 5-star hotel near The Amp Ballantyne

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Photo gallery for The Ballantyne, A Luxury Collection Hotel, Charlotte

View from property
Lobby
Couples treatment rooms, sauna, hot tub, steam room, body treatments
Cottage, 4 Bedrooms, Balcony
2 indoor pools, seasonal outdoor pool, cabanas (surcharge)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot tub
  • Room service

Explore the area

Map
10000 Ballantyne Commons Pkwy, Charlotte, NC, 28277
  • The Amp Ballantyne
    ‪8 min walk‬
  • SouthPark Mall
    ‪14 min drive‬
  • Carowinds Theme Park
    ‪18 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪21 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

  • 33.1 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Deluxe Room, 2 Queen Beds

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Deluxe Room, 1 King Bed

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 2 Queen Beds, Park View

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Grand Room, 2 Queen Beds, Park View

  • Park view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Room, 1 King Bed, Park View

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Grand Room, 1 King Bed, Park View

  • Park view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Deluxe Room, 2 Queen Beds, Balcony

  • 33.1 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds (Mobility Accessible, Tub)

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Deluxe Room, 2 Queen Beds (Mobility Accessible, Tub)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds (Hearing Accessible)

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Deluxe Room, 2 Queen Beds (Hearing Accessible)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Balcony, Park View

View from room

Grand Room, 1 King Bed, Balcony, Park View

  • Park view
  • 33.1 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Balcony, Park View

Presidential Suite, 1 King Bed, Balcony, Park View

Presidential Suite, 1 King Bed, Balcony, Park View

  • Park view
  • 111 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Balcony, Park View

55-inch LED TV with cable channels, TV, Netflix

Executive Suite, 1 King Bed, Balcony, Park View

  • Park view
  • 74 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 2 Queen Beds, Balcony, Park View

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Grand Room, 2 Queen Beds, Balcony, Park View

  • Park view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Room, 2 Queen Beds, Park View (Mobility/Hearing Access, Roll-In Shwr)

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Grand Room, 2 Queen Beds, Park View (Mobility/Hearing Access, Roll-In Shwr)

  • Park view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Cottage, 4 Bedrooms, Balcony

Cottage, 4 Bedrooms, Balcony

Cottage, 4 Bedrooms, Balcony

  • 341 sq m
  • Sleeps 8
  • 4 Double Beds

View all photos for Deluxe Room, 1 King Bed (Hearing Accessible)

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Deluxe Room, 1 King Bed (Hearing Accessible)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Balcony, Park View (Hearing Accessible)

View from room

Grand Room, 1 King Bed, Balcony, Park View (Hearing Accessible)

  • Park view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Balcony, Park View (Mobility Accessible, Tub)

View from room

Executive Suite, 1 King Bed, Balcony, Park View (Mobility Accessible, Tub)

  • Park view
  • 74 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Park View (Hearing Accessible)

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Grand Room, 1 King Bed, Park View (Hearing Accessible)

  • Park view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Park View (Mobility Accessible, Tub)

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Grand Room, 1 King Bed, Park View (Mobility Accessible, Tub)

  • Park view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 2 Queen Beds, Park View (Mobility Accessible, Tub)

Frette Italian sheets, premium bedding, pillowtop beds, minibar

Grand Room, 2 Queen Beds, Park View (Mobility Accessible, Tub)

  • Park view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

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View from property

Renaissance Charlotte SouthPark

SouthPark
  • Pool
  • Pet-friendly
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, 1,039 reviews
The price is CA $193
CA $223 total
includes taxes & fees
Apr 20 - Apr 21
Renaissance Charlotte SouthPark

About the area

Charlotte

Ballantyne stay.With a stay at this Ballantyne hotel, you'll be within half a mile (1 km) of The Amp Ballantyne and 9 miles (15 km) of SouthPark Mall. Carowinds Theme Park is within 12 miles (20 km) and Discovery Place is within 16 miles (25 km).

What's nearby

  • The Amp Ballantyne - 8 min walk - 0.8 km
  • Carolina Place - 7 min drive - 7.4 km
  • Quail Hollow Club - 10 min drive - 9.8 km
  • SouthPark Mall - 14 min drive - 13.4 km
  • Carowinds Theme Park - 18 min drive - 15.3 km

Getting around

  • I-485 - South Blvd Station - 6 min drive
  • Charlotte Station - 22 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 21 min drive

Restaurants

  • ‪Starbucks - ‬6 min walk
  • ‪Bad Daddy's - ‬4 min walk
  • ‪Libretto's Pizzeria - ‬2 min walk
  • ‪Panera Bread - ‬8 min walk
  • ‪Duckworth's Grill & Taphouse Ballantyne - ‬8 min walk

About this property

The Ballantyne, A Luxury Collection Hotel, Charlotte

Family-friendly 5-star hotel near The Amp Ballantyne
As a guest of The Ballantyne, A Luxury Collection Hotel, Charlotte, you'll find a full-service spa, 2 indoor swimming pools, a 24-hour health club, and a hot tub. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

29 meeting rooms and coworking spaces are available. Event space at this hotel measures 6230 square feet (579 square meters) and includes a conference center. A seasonal outdoor pool, a sauna, and a terrace are also featured at the luxury The Ballantyne, A Luxury Collection Hotel, Charlotte. A free area shuttle within 1 miles is available. Self parking and valet parking are free.

This 5-star Charlotte hotel is smoke free.

  • 244 guestrooms or units
  • 7 levels
  • 3 buildings
  • 3 bars or lounges
  • Meeting rooms
  • 6230 sq ft of conference space
  • 579 sq m of conference space
  • Built in 2001
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Dining venue
The Ballantyne, A Luxury Collection Hotel, Charlotte offers 244 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature Frette Italian sheets and premium bedding. 55-inch LED televisions come with premium cable channels, first-run movies, and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

This Charlotte hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include offices and desks, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

The onsite spa has 18 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, Spanish

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Property amenities

Family friendly

  • 2 indoor pools
  • Children's games
  • Free area shuttle
  • Grocery/convenience store
  • In-room crib
  • Playground
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 1 mi
  • Free self parking on site
  • Free valet parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 1:00 PM on weekends; USD 14 to 40 for adults and USD 6 to 15 for children
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 indoor pools
  • 24-hour health club
  • Art gallery
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Hot tub
  • Piano
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 14 accessible parking spaces
  • Area rugs in public areas
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (41 inch wide door)
  • Handrails in stairways (36 inches high)
  • Hardwood flooring in public areas
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Magnifying mirror
  • Pool hoist on site
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (42 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 55-inch LED TV with premium cable channels
  • First-run movies
  • Netflix
  • Pay movies
  • Streaming services

Bedroom

  • Blackout drapes
  • Free crib
  • Frette Italian sheets
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Office
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy App mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 14 to 40 for adults, and USD 6 to 15 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • The seasonal pool will open in April and close in October.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ballantyne Luxury Collection
Ballantyne Luxury Collection Charlotte
Ballantyne Luxury Collection Hotel
Ballantyne Luxury Collection Hotel Charlotte
The Ballantyne Hotel Charlotte
Ballantine Resort Charlotte
Ballantyne Hotel Charlotte
The Ballantyne A Luxury Collection Hotel
The Ballantyne a Luxury Collection Hotel Charlotte
The Ballantyne A Luxury Collection Hotel Charlotte
The Ballantyne, A Luxury Collection Hotel, Charlotte Hotel
The Ballantyne, A Luxury Collection Hotel, Charlotte Charlotte

The Ballantyne, A Luxury Collection Hotel, Charlotte Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 692 out of 913 reviews
Rating 8 - Good. 131 out of 913 reviews
Rating 6 - Okay. 47 out of 913 reviews
Rating 4 - Poor. 25 out of 913 reviews
Rating 2 - Terrible. 18 out of 913 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Stayed 1 night in Mar 2025

10/10 Excellent

Coles

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. The staff are very friendly and helpful
Stayed 1 night in Jan 2025

10/10 Excellent

Tylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an overall great experience!
Stayed 1 night in Jan 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is exceptional. We decided to have a staycation, have lived in Charlotte for 5 years and live about 7 miles away from this hotel. I’ve been to a couple of professional events held in the event spaces. I’ve use the spa services several times but this is our first time staying at this hotel. So, I was not surprised by wonderful stay. Everything and everyone at this hotel was superb. We had our New Year’s Eve dinner at The Gallery and the food was immaculate. If it weren’t for living in Charlotte, we would stay at this hotel again and again if needed to visit this area.
Stayed 2 nights in Dec 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Blaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Tawana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful New Year’s Celebration
The hotel was beautiful, elegant and unpretentious. The staff were friendly and efficient. The free New Years Eve party was a nice bonus. Will definitely return
Stayed 1 night in Dec 2024

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely hotel, beds were nice and soft and the lobby was very decorative.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

JoJo

Travelled with family
Liked: Staff & service
I loved the beauty and the elegance of the Ballantyne. The staff, food and service were exceptional. The rooms are large and spacious with beautiful water and park views. The linens and towels were soft and embraceable. I highly recommend staying at The Ballantyne for a special event, or when you want to feel pampered. They had a Ginger Bread House contest and the families all did an amazing job. We left on Dec. 26 and a beautiful set-up for Christmas Tea. Next time, we’ll stay 4 nights to enjoy the Tea.
Stayed 2 nights in Dec 2024

10/10 Excellent

Yamile, Cape Coral

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2024

10/10 Excellent

Dixesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ambiance. Nice food
Stayed 2 nights in Dec 2024

6/10 Okay

Connie

Travelled with family
Liked: Cleanliness
Unfortunately the Ballantyne Resort and Spa experience has declined since our last visit. Personalized service with boutique experience is gone. Very corporate feel and lacks previous vibe. I will avoid all of the specifics, but will make a few. Floral arrangements and plants dead/dying. Retail spa space depleted of products. Confusion/inaccuracy in our spa reservation and the list goes on. This will be our final visit:-(
Stayed 1 night in Dec 2024

10/10 Excellent

Andrea, Glastonbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OMG! This hotel is so beautiful!!! Our stay was amazing!♥️
Stayed 1 night in Oct 2024

10/10 Excellent

JoJo

Travelled with family
Liked: Amenities
Perfect hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Amiyah

Liked: Cleanliness, staff & service, property conditions & facilities
Great Experience
Stayed 1 night in Dec 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Sheridan

Liked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Aisel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellence confition
Stayed 1 night in Dec 2024

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

2/10 Terrible

Amanda

Travelled with group
Disliked: Staff & service
Classless team
Other than Evan and the bellhops… The staff here is incredibly rude even though I have been coming here for over a decade. I spent over $30,000 in the last two years in the spa, etc., and they still are the most disrespectful individuals I’ve ever met. I will never stay here again. The spa staff. Awful and I was charged for a service I canceled. This is the ONLY bad review I’ve ever given on here. There was also a roach(I didn’t mention it since they seem to think the people including me staying here are looking for a discount) SO STUPID. No one dropping 2 plus grand in a night is looking for that!!
Stayed 1 night in Nov 2024

6/10 Okay

Tippi

Liked: Cleanliness, property conditions & facilities, room comfort
All pomp and no circumstance
We requested concierge assistance to help with restaurant and event tickets. They never responded after multiple attempts. This hotel presents itself as high end, but without concierge service, luggage assistance, and valet it’s just a really nice expensive Marriott Courtyard.
Stayed 3 nights in Oct 2024

10/10 Excellent

Matthew

Stayed 3 nights in Nov 2024

6/10 Okay

Sullybeth

Liked: Cleanliness, staff & service, amenities
Overall, my recent stay was pleasant with welcoming staff and a gorgeous park view from the balcony in my room. There were a few minor hiccups, such as the bathtub drain being clogged, only to find out as I was showering. The work order was submitted that same day but seemed to be delayed as the maintenance staff arrived the following day to fix it. Due to this unexplained delay, I may be hesitant to select this hotel as my first option next time.
Stayed 2 nights in Nov 2024