Note fondée sur 776 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 juin 2024 sur Expedia
Tout était parfait
Commentaires de Gestion de l’hôtel
24 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Sylvie, Thank you for taking the time to share that your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte was perfect in every way. We are pleased you enjoyed our Southern hospitality and resort amenities in the heart of Charlotte, North Carolina. Experiencing a welcoming and relaxing environment throughout your visit is our top priority, and we are delighted we exceeded your expectations. It was a pleasure having you, and we look forward to hosting you again the next time your travels bring you this way.Alan GrantHotel Manager
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Nick, We are delighted you had an outstanding stay at The Ballantyne, A Luxury Collection Hotel, Charlotte and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Alan Grant Hotel Manager
par un voyageur
Publié le 11 août 2024 sur Expedia
With travel delays and last minute biking in a city we only planned to be laid over in for a few hours, Ballantyne was such a pleasant luxurious surprise. Just what we needed in a stressful situation. 10 out of 10 recommend!!!
Commentaires de Gestion de l’hôtel
12 août 2024 par Blake F., Gestion de l’hôtel
Ashlie,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team to celebrate the experience we were able to deliver. Once again, I appreciate you taking the time to share your feedback.
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Ricky, Thank you for choosing The Ballantyne, A Luxury Collection Hotel, Charlotte. We are dedicated to providing a comfortable and pleasing atmosphere for our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Alan Grant Hotel Manager
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Allen, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Ballantyne, A Luxury Collection Hotel, Charlotte, and we look forward to seeing you again soon. Alan Grant Hotel Manager
par un voyageur
Publié le 6 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Daniel, Thank you for letting us know your visit to The Ballantyne, A Luxury Collection Hotel, Charlotte was perfect in every way. We appreciate you being our guest and look forward to welcoming you again soon. Alan Grant Hotel Manager
par un voyageur
Publié le 6 août 2024 sur Expedia
It’s a lovely hotel and we always stay here. This time was a bit different. I saw a couple of roaches, I reported it but never heard a word.
Commentaires de Gestion de l’hôtel
7 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Tammy, Thank you for taking the time to share about your stay. Please accept our apologies for the cleanliness concerns you encountered in your room. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee procedures are being followed to prevent any future issues. We are also sorry our associates did not honor your request. We will share your comments with our team to ensure these are not repeated. We hope you will consider a return visit so we can restore your confidence in us. Alan Grant Hotel Manager
par un voyageur
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Rosalyn, Thank you for the nice rating regarding your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. We look forward to you are already planning another trip our way. Alan Grant Hotel Manager
par un voyageur
Publié le 1 août 2024 sur Expedia
Hot tub did not work. Not enough staff in all areas. Front desk, coffee area. Staff was very nice just not enough. They were working hard but very crowded hotel.
Commentaires de Gestion de l’hôtel
2 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Linda, Thank you for the excellent rating of your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. We are pleased you enjoyed your overall stay. However, we apologize for the maintenance issue you encountered and that we did not meet some of your expectations. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Alan GrantHotel Manager
par un voyageur
Publié le 31 juill. 2024 sur Expedia
The Ballantyne is a beautiful property and was immediately impressed the moment we pulled up. Walking into the hotel was like a dream. Staff was very helpful and extremely friendly.
Commentaires de Gestion de l’hôtel
1 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Shauna, It is wonderful that your experience at The Ballantyne, A Luxury Collection Hotel, Charlotte was memorable. We are delighted you loved our resort and enjoyed the great service provided by our associates. Thank you for the great rating. We look forward to seeing you again soon.Alan Grant,Hotel Manager
