Note fondée sur 772 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 juin 2024 sur Expedia
Tout était parfait
Commentaires de Gestion de l’hôtel
24 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Sylvie, Thank you for taking the time to share that your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte was perfect in every way. We are pleased you enjoyed our Southern hospitality and resort amenities in the heart of Charlotte, North Carolina. Experiencing a welcoming and relaxing environment throughout your visit is our top priority, and we are delighted we exceeded your expectations. It was a pleasure having you, and we look forward to hosting you again the next time your travels bring you this way.Alan GrantHotel Manager
par un voyageur
Publié le 6 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Daniel, Thank you for letting us know your visit to The Ballantyne, A Luxury Collection Hotel, Charlotte was perfect in every way. We appreciate you being our guest and look forward to welcoming you again soon. Alan Grant Hotel Manager
par un voyageur
Publié le 6 août 2024 sur Expedia
It’s a lovely hotel and we always stay here. This time was a bit different. I saw a couple of roaches, I reported it but never heard a word.
Commentaires de Gestion de l’hôtel
7 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Tammy, Thank you for taking the time to share about your stay. Please accept our apologies for the cleanliness concerns you encountered in your room. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee procedures are being followed to prevent any future issues. We are also sorry our associates did not honor your request. We will share your comments with our team to ensure these are not repeated. We hope you will consider a return visit so we can restore your confidence in us. Alan Grant Hotel Manager
par un voyageur
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Rosalyn, Thank you for the nice rating regarding your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. We look forward to you are already planning another trip our way. Alan Grant Hotel Manager
par un voyageur
Publié le 1 août 2024 sur Expedia
Hot tub did not work. Not enough staff in all areas. Front desk, coffee area. Staff was very nice just not enough. They were working hard but very crowded hotel.
Commentaires de Gestion de l’hôtel
2 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Linda, Thank you for the excellent rating of your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. We are pleased you enjoyed your overall stay. However, we apologize for the maintenance issue you encountered and that we did not meet some of your expectations. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Alan GrantHotel Manager
par un voyageur
Publié le 31 juill. 2024 sur Expedia
The Ballantyne is a beautiful property and was immediately impressed the moment we pulled up. Walking into the hotel was like a dream. Staff was very helpful and extremely friendly.
Commentaires de Gestion de l’hôtel
1 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Shauna, It is wonderful that your experience at The Ballantyne, A Luxury Collection Hotel, Charlotte was memorable. We are delighted you loved our resort and enjoyed the great service provided by our associates. Thank you for the great rating. We look forward to seeing you again soon.Alan Grant,Hotel Manager
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Lovely!
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Tricia, It is our pleasure to know that your recent visit to The Ballantyne, A Luxury Collection Hotel, Charlotte was memorable. We are thrilled that you loved so much about staying with us and enjoyed our property. Thank you for your generous rating, and we look forward to welcoming you again soon.Alan Grant,Hotel Manager
par un voyageur
Publié le 29 juill. 2024 sur Hotels
There were some items that were missing in the mini bar when we got there. I let the front desk know so we weren't charged for them.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Mary, We are glad that your overall visit with us at The Ballantyne, A Luxury Collection Hotel, Charlotte was enjoyable. Thank you for the great rating. However, we regret the issues you had with the mini bar, even though our staff was able to resolve it in the end. Thank you once more for the feedback as it helps us improve our services. We look forward to your next visit!Alan Grant,Hotel Manager
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Very close to two vegan restaurants! The sunflour bakery is just across the street.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Alice, We are thrilled that your experience at The Ballantyne, A Luxury Collection Hotel, Charlotte was enjoyable. We are pleased to know you loved our prime location, which has shopping and restaurants within walking distance. Thank you for the great rating. We look forward to your next visit.Alan Grant,Hotel Manager
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Cassie, We are delighted that your visit to The Ballantyne, A Luxury Collection Hotel, Charlotte was enjoyable. It is always gratifying to receive praise for exceeding expectations. Thank you for your generous rating, and we look forward to welcoming you back again soon.Alan Grant,Hotel Manager
