Note fondée sur 944 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 août 2024 sur Expedia
Lhotel est situé pres dé l’aéroport ce qui facilite le départ le matin
Commentaires de Gestion de l’hôtel
13 août 2024 par Drew Dunston General Manager, Gestion de l’hôtel
Dear Jean-Rene, It was a pleasure to read your review, and we appreciate you mentioning how much you enjoyed your stay. We are glad that our location near the airport made your morning departure easier. We aim to provide a hassle-free experience for our guests, and it is great to know we succeeded in this regard. Thank you for choosing Tru by Hilton Charlotte Airport Lake Pointe, and we look forward to providing you with another exceptional stay.Drew DunstonGeneral Manager
par un voyageur
Publié le 9 août 2022 sur Expedia
Commentaires de Gestion de l’hôtel
26 nov. 2022 par Drew Dunston General Manager, Gestion de l’hôtel
Dear Marthe, Thank you for your fantastic rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Tru by Hilton Charlotte Airport Lake Pointe.Drew Dunston General Manager
par un voyageur
Publié le 2 oct. 2024
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Drew Dunston General Manager, Gestion de l’hôtel
Dear Paul, We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Tru by Hilton Charlotte Airport Lake Pointe. Thank you for the five-star rating, and we'd love to host you again someday for yet another unforgettable visit.Drew DunstonGeneral Manager
par un voyageur
Publié le 18 sept. 2024 sur Hotels
No restaurants on property. Credit card readers in bar areas did not work. Rooms were very clean and staff was very friendly.
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Drew Dunston General Manager, Gestion de l’hôtel
Dear Richard, Thank you for your feedback regarding your recent stay. We are glad that you found your room spotless and that our associates provided friendly service. However, we regret any inconvenience caused by the lack of on-site restaurants. Also, we apologize for the issues you encountered with the credit card readers in the bar areas. Your insights are valuable, and we will address these concerns with our team for further improvements. We appreciate your understanding and hope to welcome you back in the future for an even better stay!Drew DunstonGeneral Manager
par un voyageur de Santo Domingo
Publié le 16 sept. 2024 sur Expedia
Great conditions, quiet, pleasant
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Drew Dunston General Manager, Gestion de l’hôtel
Dear Isaias, We appreciate you taking the time to write a review about your visit to Tru by Hilton Charlotte Airport Lake Pointe. It is a pleasure to read how much you enjoyed our quiet and well-maintained accommodations and had a pleasant stay. Our goal is to provide a restful and enjoyable environment for all our guests, and it is lovely to know we met that goal for you. We appreciate your kind words and look forward to welcoming you back for another excellent stay in the future.Drew DunstonGeneral Manager
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Drew Dunston General Manager, Gestion de l’hôtel
Dear Gerald, We appreciate you taking the time to leave your generous rating for Tru by Hilton Charlotte Airport Lake Pointe. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to see you again soon!Drew DunstonGeneral Manager
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Geovonna, It is rewarding to know you loved your stay! All of us here at Tru by Hilton Charlotte Airport Lake Pointe look forward to making many more great memories with you. Thank you for choosing us during your time in the area.Drew Dunston General Manager
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Clean
Commentaires de Gestion de l’hôtel
15 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Tom, Maintaining a spotless and comfortable space is a top priority for us, and our housekeeping team takes great pride in their work. They will be thrilled to hear your feedback! Your support is truly appreciated. We enjoyed hosting your visit at Tru by Hilton Charlotte Airport Lake Pointe, and we look forward to seeing you soon.Drew Dunston General Manager
par un voyageur
Publié le 12 sept. 2024 sur Expedia
We enjoyed our stay there very much! The breakfast was awesome. The room was great and it was great being able to actually control the temperature and the bed slept great. We loved the shower!
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Drew Dunston General Manager, Gestion de l’hôtel
Dear Tamaria, Thank you for your fantastic feedback about Tru by Hilton Charlotte Airport Lake Pointe! We are thrilled that you enjoyed your stay and found the breakfast delicious. It’s great to know that the room, temperature control, and the comforts of the bed exceeded your expectations. We are especially pleased that you loved the shower. Your satisfaction is our top priority, and we look forward to welcoming you back for another excellent stay!Drew DunstonGeneral Manager
par un voyageur de Lumberton
Publié le 11 sept. 2024 sur Expedia
Very clean
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Drew Dunston General Manager, Gestion de l’hôtel
Dear Leila, Thank you for the five-star review of Tru by Hilton Charlotte Airport Lake Pointe. We are thrilled to read about your fantastic stay and how much you enjoyed the cleanliness of our property. Our team is dedicated to delivering an excellent experience for all of our guests, and it will be an honor to pass along your compliments.Thank you again; we look forward to welcoming you back on your next visit to the Charlotte area.Drew DunstonGeneral Manager
