Note fondée sur 333 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 juin 2024 sur Expedia
Espaces communs peu soignés.
par un voyageur
Publié le 22 oct. 2024
Nice for the night of much needed rest
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Michael Dull, General Manager, Gestion de l’hôtel
Joel,Thank you for your feedback regarding your stay. I as happy to have learned that we exceeded your expectations and we do hope to see you again soon.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Found mold in many places within my room. I have photos that show it on the walls, ceiling, phone and even THE BED!!! Asked for a refund and Expedia is still working on trying to make that happen but I was told that the hotel themselves are denying the waiver for a refund even with picture proof. Manager on staff even said “we’ll let us know if you’re leaving so we can rent that room out since we are fully booked tonight.” It was pretty shocking.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Michael Dull, General Manager, Gestion de l’hôtel
Nichole,Thank you for your feedback. I apologize that we did not meet your expectations, as my team and I stive everyday to exceed all guests expectations. Im am the only Manager on property and I do not recall speaking to any guests about mold being in our guest rooms. I just took over the property as the new GM, and now that I have been made aware of the issue I will look deeper into to prevent this from happening in the future. I do know our area has had alot of humidity and rain so that is probably what triggered the mold, as this is the first time any of us there has heard about it. I thank you again for bringing it to my attention and I do hope you will provide us another chance if you are in our area in the future.
par un voyageur
Musty smell
Publié le 4 oct. 2024 sur HotelsThe room was musty smelling so I lowered the a/c setting. When I went to take a shower, there was mold all around the closed drain and on the drain plug. I cleaned it the best I could. If I ever decide to try this place again, I will bring some mold killer spray and air freshener.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Michael Dull, General Manager, Gestion de l’hôtel
Thank you for the feedback regarding your stay. We have had alot of humidity and rain lately so that is what triggered the mold that you advised that you saw. I am the new GM at that hotel and I checked and no one there has ever had this complaint, so now that we are aware we can take action to ensure it will not happen again. Thank you again for your feedback and we do hope to see you again.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Room was clean. Bathroom was clean however toilet wouldn’t flush and I had to take the lid off to lift the flap and force it to flush. Also sink wouldn’t flush and I had to pull the drain out every time we used the sink. Staff was nice but wasn’t always out front. I also made friends with someone who said the staff called her a “pandeja.” If you don’t know what that means, use google translate. 3/5 stars
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Michael Dull, General Manager, Gestion de l’hôtel
Katie,Thank you for taking the time to provide us feedback. I am disappointed to hear of the issues you had with the toilet and sink. I wished you would have notified my front desk staff so our Chief Engineer could of had the opportunity to correct the issues. We do hope that you will provide us another chance to host your lodging needs when back in our beautiful city. Thank you again!
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Michael Dull, General Manager, Gestion de l’hôtel
Charles,Thank you for taking the time to rate our hotel. I was thrilled to see that we met your expectations. We do hope you will stay with us again when you are back in our beautiful city again.
par un voyageur
Publié le 25 sept. 2024 sur Hotels
The staff was excellent, they went above and beyond
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Michael Dull, General Manager, Gestion de l’hôtel
Tracy,Thank you so much for the great feedback. I am so glad to hear that my staff went above and beyond. Thank you so much for your loyalty and we hope to welcome you back very soon.
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Michael Dull, General Manager, Gestion de l’hôtel
Dear Chara, Thank you for your feedback. I was disappointed to hear that we fell short in providing you a perfect stay. I am the new General Manager here and I am working on somethings to prevent this from happening in the future. You are a very valued guest to my staff and I. I l hope that you will provide us another chance to provide you a memorable experience.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
We arrived to check in on our way to Montecello. Nobody was at the desk. We waited for 5 minutes or so and just left to go do the attraction. When we returned the woman at the desk was very friendly and professional. Later that evening we needed something and I called down several times before finally going down to ask in person. Nobody was at the desk. I waited at least 15 minutes while guests came in and waited as well. When she returned she was very friendly and helpful. The room was clean and comfortable. Breakfast was a bit of a disappointment. No protein all carbs which the kids liked but adults didn’t. The big hit of the hotel is Raising Caines is literally in the parking lot of the hotel.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Michael Dull, Gestion de l’hôtel
Dear Sami, Thank you for your valuable feedback. I am the new GM and I am working on tweaking somethings at the front desk to better serve our valued guest as yourself. Thank you again and I look forward in seeing you in the near future.Regards,Michael DullGeneral Manager
par un voyageur
Publié le 23 sept. 2024 sur Hotels
When we came down for breakfast no staff around no coffee
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Michael Dull, General Manager, Gestion de l’hôtel
Michael,Thank you for your feedback. I am so sorry to hear that we provided a less than perfect experience for you. I am the new General Manager of this hotel and I am working with my staff to provide a perfect experience everytime. I do hope you will provide us another chance to provide you with a memorable experience.
