2/10 – Terrible
Lourdes, Chicago
Voyage en groupe
3 sept. 2024
The “front desk staff” was neither friendly nor helpful. I raised a concern to one of them that it was unsafe to ask guests to share their room numbers verbally in front of others to check if their room is ready.
My TV was unplugged to the Roku player in my room. I had to call their customer service number and was assured someone would be there in 15-20 mins. Instead, I got a text message asking for pictures of the situation and was told the hotel was busy and they could not tell me when someone could stop by (after 20 text messages). I checked out the following day and no one followed up or fixed the issue. It’s a terribly managed hotel.
Lourdes
Séjour de 1 nuit en août 2024