Note fondée sur 330 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,7 Service et personnel
3,3 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Manager, Gestion de l’hôtel
Hello JENNIFER, We regret to hear that your stay was not fully satisfactory. Please do not hesitate to contact us with any specific feedback you may have so we can address any issues accordingly. We value your experience and hope to welcome you back for an improved stay.
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Upstairs people were jumping and running all night; seemingly small kids. Burn holes and tears in the bedding, stains in the bathroom, trash in the parking lot. Didn’t feel like a safe stay with my family.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your concerns with our team to take corrective measures for your future visits. Our team hopes you will choose us again in the future.
par un voyageur
Publié le 13 oct. 2024 sur Expedia
The staff were extremely polite and helpful! Our room was very clean and it even had a fresh bleach smell that wasn't overpowering at all. The beds were SO COMFORTABLE and after being in the car with my toddler for 19 hours, we all slept incredible. It was like floating on a cloud! The views were amazing on the way to and from. They're even great views directly from the hotel as it sits at the basin of several mountains.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for your wonderful feedback! I’m thrilled to hear that our staff provided polite and helpful service and that you found your room very clean and comfortable. It’s great to know you all had a restful sleep after your long journey, and I’m glad you enjoyed the amazing views. We appreciate your kind words and hope to welcome you back soon for another fantastic stay!
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Manager, Gestion de l’hôtel
Hello Abigail D,We are glad to hear that you enjoyed your stay with us! We appreciate your positive rating and hope to welcome you back soon for another great experience.
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Staff was amazing and very clean. Would stay again
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Manager, Gestion de l’hôtel
Hello Amy,We are glad to hear that you found our staff amazing and the hotel very clean. We appreciate your positive feedback and such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!
par un voyageur
Publié le 12 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Manager, Gestion de l’hôtel
Hello Kimberly,We are thrilled to hear you had an enjoyable stay with us! Your satisfaction is our top priority, and we look forward to welcoming you back soon for another great experience!
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Staff was very friendly. We checking in after midnight and he was very nice and helpful. Room was clean. No problems with anything.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Manager, Gestion de l’hôtel
Hello Jocelyn,We are delighted to hear that you had a pleasant check-in experience and found our staff to be friendly and helpful. It's great to know that you found your room clean and that everything was to your satisfaction. Should you have any future concerns or need assistance, please do not hesitate to reach out to our management team directly.
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Manager, Gestion de l’hôtel
Hello Gene,We are electrified to hear you had an enjoyable stay with us. We look forward to welcoming you back soon for another fantastic experience!
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Easy access of I-24...building could use some upkeep but for the price i wasn't expecting 5 star. Breakfast was non existent...cereal an coffee...mcdonalds and hardees feet away. Drive i n to st elmo and eat at their restaurants. Did enjoy the ease of access to lookout mountain rock city and ruby falls...was able to avoid the interstate traffic until it was time to come home.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Manager, Gestion de l’hôtel
Dear Guest, Thank you for sharing your experience with us. We appreciate your feedback about our location and proximity to local attractions. Your comments about the breakfast options and building maintenance will be shared with our team for future improvements. We hope you had a pleasant visit to Lookout Mountain, Rock City, and Ruby Falls. Let us know if you have any other comments or concerns in the future.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Nice location and nice hotel..
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Hello Dhanajee,We are delighted to hear that you enjoyed our hotel's convenient location. Thank you for choosing to stay with us!
