Note fondée sur 215 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,4 Propreté de la chambre
3,2 Service et personnel
2,5 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 sept. 2024 sur Expedia
To noisy
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Michael, We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future. Natalie #Team6
par un voyageur
ROACHES ROACHES ROACHES
Publié le 25 août 2024 sur HotelsLoud with lots of roaches
Commentaires de Gestion de l’hôtel
30 août 2024 par Brand Experience Team , Gestion de l’hôtel
Hi Shenay, We would like to get a better understanding of the concerns you have so that we can promptly address them. Please do not hesitate to contact us at your earliest convenience. Your feedback is of great value to us as we continuously work towards enhancing our offerings and providing the best possible customer experience. Once again, we apologize for any inconvenience this may have caused. We sincerely hope to make amends and earn back your trust.Kaur J. #team6
par un voyageur
Publié le 10 août 2024 sur Expedia
Roaches in rooms. Roam killer sparay cans in rooms
Commentaires de Gestion de l’hôtel
13 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Robert, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Natalie #Team6
par un voyageur
Publié le 6 août 2024 sur Expedia
This is not a place for someone traveling solo. First room had fleas, I requested a change of room which the lady on front desk immediately attended my request. The second room wasn’t the best but at least no bugs. Floors seemed like never met a mop before. Who knows if the linens had ever been washed. For the price you get what you pay.
par un voyageur
Cockroach motel
Publié le 27 juill. 2024 sur HotelsWe couldn’t even stay, we left within 2 minutes of entering the room. The staff was friendly however the room was dirty, there were cockroaches everywhere(I mean EVERYWHERE), it smelled musty/moldy, and my kids were absolutely freaked out.
Commentaires de Gestion de l’hôtel
5 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Luckia, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Natalie #Team6
par un voyageur
Sleep in your car
Publié le 22 juill. 2024 sur HotelsThis is the nastiest, low class, roach infested, crack head hotel i have ever encountered. Only reason we disnt sleep in the car is bc crack heads were slumped over drooling in the parking lot.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Kimberley,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6
par un voyageur
Publié le 4 juill. 2024 sur Expedia
Said it all previously
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Brand Experience Team , Gestion de l’hôtel
Hi Michael, We are grateful for your feedback and are deeply sorry for the less-than-satisfactory experience you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and we are disheartened to learn that we fell short of your expectations. We would greatly appreciate the opportunity to further discuss your experience. Please reach out to us at your earliest convenience. Your feedback will aid us in regaining your trust and in welcoming you back for a more enjoyable stay. Once again, we extend our sincerest apologies for any inconvenience caused. Kaur J. #team6
par un voyageur
Publié le 26 juin 2024 sur Expedia
The only thing I liked was that it was close to the airport.
What was wrong with the place?
1. Full of cockroaches (German and large black ones.
2. Homeless people and drug users and dealers hanging out all times of day.
3. Both exit doors at the same end of motel, locked and unable to be opened- serious fire risk!
4. Hallways and room floors are filthy! No one cleaned these the entire week I was there.
5. Only 1 roll of toilet paper allowed.
6. Room was not cleaned duringy stay, and garbage was overflowing.
I could go on, but I'm sure you get where I'm going. The owners should be made to stay here. Deplorable conditions the employees have to work in. Absolutely disgusting!
Commentaires de Gestion de l’hôtel
27 juin 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Lisa,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
par un voyageur
Publié le 23 juin 2024 sur Expedia
Good place
Commentaires de Gestion de l’hôtel
25 juin 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Christopher,Thank you for the perfect rating!Lilith#Team6
par un voyageur
Publié le 23 juin 2024 sur Expedia
The staff and security guards were very nice and friendly. Gladly refunded my stay 2 minutes after my family checked in and we had a glance at our room. The property itself was disgusting, the entryway to the hallway smelled of urin and the ground was filthier than a gas station lot. The hallway floors were sticky and caked with dirt. The room door had damage from what looked like forced entry. The room itself was mostly clean but the furnishings were outdated and worn. On top of these conditions, the property was crowded with questionable looking young adults. The security guards tried to reassure me that they wouldn’t cause us trouble and that they usually quieted down after 10pm. I could not allow my family to stay the one night we needed while passing through. We decided to get back on the road in search for somewhere more acceptable.
Commentaires de Gestion de l’hôtel
25 juin 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Noemi,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6
