Note fondée sur 911 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
3,0 Service et personnel
2,7 Confort de la chambre
2,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Horrible
Publié le 4 févr. 2024 sur HotelsHorrible...mauvais etat.....refrigerateur qui ronfle...wifi ne marche pas...mais surtout la saleté : le soir, je prends une douche...je marche un peu pieds nus dans la chambre..le lendemain, douche j'avais les pieds très sales....par curiosité j'ai passé une serviette mouillée par terre, en 5 secondes, elle était noire!
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Provost,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our team strives to maintain high standards of cleanliness, and we take your comments seriously. We'll investigate the issues you raised, including the condition of the room, the fridge, and the WiFi. Please be assured that we are committed to providing a comfortable and enjoyable experience for all our guests. Thank you for bringing these matters to our attention.
par un voyageur de KESWICK
Publié le 1 déc. 2024
There were unidentified bugs in the room but they didn’t bother us.
For $50. It was worth it.
Commentaires de Gestion de l’hôtel
3 déc. 2024 par Manager, Gestion de l’hôtel
Hello MICHAEL, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
par un voyageur
Not really non smoking
Publié le 16 sept. 2024 sur HotelsYou get what you pay for. I didn’t expect the room to be 5 stars for $50 a night but when I booked a non-smoking room I didn’t expect nor want it to be a converted smoking room you could still smell the stale smoke. I questioned the Front desk and they said they couldn’t smell it and sprayed some Febreze
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Kinte,Thank you for sharing your feedback. We strive to offer value for the price and regret that your experience did not meet your expectations. Our team works hard to ensure all rooms, including those at a lower rate, are well-maintained and comfortable. We appreciate your comments and will use them to continue improving our service and facilities.
par un voyageur
Nickle and dime you
Publié le 14 sept. 2024 sur HotelsThe staff were very short and dismissive. I was told to change my own bedsheets and put the used ones on the outside of the door the next morning after following their instructions I then was charged $30 because I gave them the top sheet of my bed and so when they check me out it wasn't there
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Manager, Gestion de l’hôtel
Hello WMC,We appreciate you taking the time to share your feedback with us. We encourage guests to follow the provided guidelines for housekeeping to ensure a smooth check-out process. Please contact our management team directly for any billing discrepancies. Thank you for staying with us.
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Brandy, Thank you so much for taking the time to leave a rating! We’re glad to see that you had a positive experience. If there’s anything specific you enjoyed or if there’s any way we can make your next stay even better, please let us know. We look forward to welcoming you back and providing another great stay!
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Centrally locked and easy access to the interstate
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Barbara, Thank you for your wonderful review! We're thrilled to know that you found our location so convenient and easy to access from the interstate. It's great to hear that our secure environment added to your peace of mind during your stay. We hope to welcome you back soon for another fantastic experience!
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Can’t cook in rooms no microwave under renovation still renting out door slam thin pillows
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Erica, Thank you for your review! We’re glad you enjoyed your stay overall. We appreciate your feedback about the renovations and the room amenities. We're actively working on improving our facilities to enhance your experience. In the meantime, we hope you found other aspects of your stay comfortable and enjoyable. Your comments are valuable to us, and we look forward to welcoming you back for an even better stay in the future!
par un voyageur
Publié le 8 sept. 2024 sur Expedia
I used to prefer Motel 6 as a brand, but this one put me off. We ended up finding other accomodations. When we arrived, the property did not seem to be very well-maintained, but we were tired and just wanted to put my grandson to bed and get some sleep ourselves. However, when we went to check in, there was a printed (think home computer/laser-jet) flyer on the counter that informed us that using a debit or credit card would cost us an additional $75! But if we wanted to pay cash, it would be the amount that Expedia quoted when I booked the room. The desk clerk told us that for all the motels in the area, this was common practice and that we would receive the deposit back in 7 - 10 business days. Um, no?
When my stepmom managed one, Motel 6 was a reasonable, clean, comfortable, well-kept place to stay. Now, however, the standards appear to have dipped. At least at this property. If you don't mind a shoddy-looking motel, and have the additional $75 to spare, you're good to go at this location. Otherwise, I'd give it a hard pass.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Manager, Gestion de l’hôtel
Hello Karen, We appreciate you taking the time to share your experience with us. Please be advised that additional charges such as those mentioned are in place to cover incidentals and are a standard practice in the hospitality industry. Your feedback will be shared with our team for review. Thank you for your past loyalty to the Motel 6 brand and we regret if your recent stay did not meet your expectations. Your concerns are important to us as we strive to improve our guest experience.
par un voyageur
Publié le 5 sept. 2024
Always a great place to stop in and get rest.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Loren! Thank you for your kind review! We're thrilled to hear that you consistently find our place a great spot for rest. We look forward to welcoming you back on your next visit!
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Jenny,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
