Note fondée sur 64 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
2,9 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2024 par Nancy Y., Gestion de l’hôtel
Thank you for the perfect rating!!Nancy Y.#Team6
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hey friend, thanks for taking time to share your review. We appreciate your support. Natalie #Team6
par un voyageur
Abysmal customer service, dirty.
Publié le 7 août 2024 sur HotelsThis was our half way hotel to home after staying in Daytona for a week. Arriving at the hotel we had a 15 minute wait to get our room key. No big deal. After this we went to the room and put our stuff down after the bug check on the bed. No signs of bed bugs. Great. 2 of the 3 of us left the hotel room after setting plants and chocolate from our trip that couldn’t sit in the hot car.. barely looked at the room and left. Came back after 2 hours and went to take a shower. Inside of the shower the shower head had a thick black ring of filth around where the water comes out. I tried to just not think about it as I finished my shower. I got out and the towel I used seemed white until you held it up to the light and there was stains galore on the towel. It was absolutely disgusting! So I grabbed another and it wasn’t that bad minimal stains but I needed to dry off! Seen a roach crawl across the floor near the door after my shower. We went to the main desk and said we wanted to check out and ask about a partial refund because we were not staying there and if we did we weren’t gonna sleep at all. We decided to just finish our 7 hour drive home before staying there. We have not since heard from anyone at motel 6. Got a email back saying to wait 5 days and its been over 7 now. I doubt I will hear back from them at this point. The outside looks nice but it is filthy with horrible customer service! Faucet drips, probably where the roaches would drink!
Commentaires de Gestion de l’hôtel
12 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Jacob, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Natalie #Team6
par un voyageur
Publié le 5 août 2024 sur Hotels
par un voyageur
Publié le 29 juill. 2024 sur Expedia
The beds and floor were damp to the point of feeling wet. We were just here to sleep so we could get back on the road. The wet beds plus the extremely noisy area and neighbors made that impossible.
Commentaires de Gestion de l’hôtel
1 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Kelsey, We appreciate your valuable feedback. We are genuinely sorry to learn about your recent experience while visiting our property. Your satisfaction is of utmost importance to us, and we regret that we fell short of your expectations.We would like to better understand the specifics of what transpired and how we can make amends. Please contact us so that we can address your concerns promptly.Once again, we apologize for any inconvenience caused. Your feedback is instrumental in our continuous efforts to ensure an exceptional experience for all our customers.Thank you for your understanding.Natalie #team6
par un voyageur
Publié le 15 juill. 2024 sur Expedia
Not very clean
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Nancy Y., Gestion de l’hôtel
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6
par un voyageur
Publié le 13 juill. 2024 sur Expedia
I ended up getting a refund it was infested with roaches.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Yessenia,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
par un voyageur
Cheap, close and dirty
Publié le 7 juill. 2024 sur HotelsLocation was great for what we wanted to see. Shower, sink and floor was dirty. Used towels in shower. Had a few big bugs walking up the wall and across the floor. Air conditioner worked great. Difficulty at times using the television.
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Michael, We are grateful for your feedback and are deeply sorry for the less-than-satisfactory experience you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and we are disheartened to learn that we fell short of your expectations.We would greatly appreciate the opportunity to further discuss your experience. Please reach out to us at your earliest convenience. Your feedback will aid us in regaining your trust and in welcoming you back for a more enjoyable stay.Once again, we extend our sincerest apologies for any inconvenience caused.Natalie #team6
par un voyageur de Fort Walton Beach
Publié le 6 juill. 2024 sur Expedia
par un voyageur
NEEDS AN UPDATE
Publié le 1 juill. 2024 sur HotelsThey had to immediately give us new pillows because the ones on the bed were stained. The smoke detector was in the drawer and no where it is suppose to be. The sofa has stains all over it. The sink leaks. There's an iron but no ironing board. Also, there's no hair dryer.
Commentaires de Gestion de l’hôtel
3 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Beckey,Here at Studio 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6
