Note fondée sur 26 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Nice little getaway
Publié le 19 juin 2024 sur HomeAwayHad a great time! The property is nice and clean and bed very comfortable all the convenience of home
par un voyageur
Cannot recommend a Vacasa rental
Publié le 29 août 2023 sur HomeAwayI have previously stayed in this condo complex, however they were privately owned. This was our first time using Vacasa in this complex and warn others to not rent this unit. You have been warned. Upon arrival we used the toilet in the only bathroom. It continually ran and upon inspection the stopper in the toilet was broken. I called the number for Vacasa and the gal on the line said she would be in contact with maintenance regarding fixing it. We had to remove the lid from the toilet and had to put our hands in the water to manually fix the stopper after each flush. We are a family of 5, you can imagine how fun that was! They did not send someone out that first day and assured it would be fixed the following day. Not true. After multiple messages back and forth the following day, NO ONE came to fix it. On the next morning at around 10:30 someone finally came and didn’t have the proper part to fix it even though we told them the Issue ahead of time. It finally was fixed that afternoon.
The cleanliness of the unit was also not very good there was a granola bar left over and a drink bottle behind the couch, swarming with ants around it!! I will never book through Vacasa again. Book anywhere else but through them. Not worth the hassle if something is wrong with your unit.
Commentaires de Gestion de l’hôtel
27 sept. 2023 par VrboOwner, Gestion de l’hôtel
Candace, we are disheartened to read that you experienced issues that kept you from fully enjoying your stay. We apologize for the toilet not working properly and regret the delay in resolving the problem. Please know that our team strives to provide quick and efficient service and we are sorry your experience did not reflect this and that it negatively impacted your getaway. Additionally, we apologize for any cleanliness details that were missed and your comments have been shared with the local manager so housekeeping can be addressed. We hope you will allow us the chance to provide you with a truly exceptional vacation experience in the future.
par un voyageur
Great location
Publié le 28 août 2023 sur HomeAwayPerfect location could walk to everything
par un voyageur
Great location
Publié le 16 avr. 2023 sur HomeAwayIt’s an easy walk into town or across the street to the park and the lake. It’s right next to the main road, but the road noise isn’t bad at all. Made for a nice getaway.
par un voyageur
Great location, could be cleaner and more secure
Publié le 19 août 2022 sur HomeAwayGreat spot downtown, walking distance to everything. Kids loved the pool. Spacious. No door latch on inside to lock - there is a deadbolt but anyone who knew the code can enter. Had two occasions when someone off the street opened the lanai gates and walked through, one tried to open the units door. Needs a good cleaning. Cobwebs on lamps and dead bugs in canned lights. Found a rotten apple under the couch - we were wondering why there were so many ants. Found hair in the freezer door. The icemaker didn't work so we had to go to Walmart and buy ice cube trays to make our own.
Commentaires de Gestion de l’hôtel
26 juill. 2023 par VrboOwner, Gestion de l’hôtel
June, thank you for sharing your feedback, we're glad you loved the location of our home. That said, we apologize for the cleanliness issues you encountered and our local manager assured us that they are working closely with housekeeping to improve the attention to detail. We shared your feedback with the local team and appreciate it as we view it as an opportunity to improve. We enjoyed having you as our guest and we hope to host you again and better impress you during your next getaway.
par un voyageur
Great experience
Publié le 23 juin 2022 sur HomeAwayWe had a great stay!
par un voyageur
Beautiful
Publié le 4 juin 2022 sur HomeAwayGreat location, nice amenities, amazing views!
par un voyageur
Stay in Chelan
Publié le 31 août 2021 sur HomeAwayClose to everything; comfortable and most everything needed was there
par un voyageur
Carpet was so stained I did not want my 16 month granddaughter to be on it.
Publié le 15 août 2021 sur HomeAwayThis condo was the worst rental I have ever had.
Commentaires de Gestion de l’hôtel
26 juill. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your review with us, Anthony. We are truly sorry to hear that the condition of this home did not meet your expectations. We strive to provide our guests with the best vacation experience possible and are disappointed to learn that your time with us fell short. The carpets have been professionally cleaned since your departure. Our guest service agents are available 24 hours a day and if any issues arise we encourage guests to let us know so that we can assist. We hope to have the opportunity to impress you in the future.
par un voyageur
Decent place to stay
Publié le 23 mars 2021 sur HomeAwayThe location of this property was great. It was within walking distance to town and right next to a great pizza joint. The place was clean and worked for our small family of four. The one trouble we had was unlocking the front door, the key fit but we had to jiggle the handle just the right way for it to unlock. Sometimes it took us 10 minutes to get it unlocked.
Commentaires de Gestion de l’hôtel
26 juill. 2023 par VrboOwner, Gestion de l’hôtel
Hi Danielle, we are glad to hear that you enjoyed your visit. We apologize for any inconvenience with the front door. Our guest service agents are available 24 hours a day and if any issues arise we encourage guests to let us know so that we can assist. We'd love to host you again very soon.
