Note fondée sur 24 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
2,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Graham WA,
Great Place!
Publié le 2 janv. 2024 sur HomeAwayThis is one of the best places to stay in the Chelan area in the winter. Unit is well stocked, pool is warm youll have the building pretty much all to yourself!
par un voyageur
Nice
Publié le 6 août 2023 sur HomeAwayThe only complaint is minor...the dishes, silverware and pots all had food stuck on them.
Commentaires de Gestion de l’hôtel
21 août 2023 par VrboOwner, Gestion de l’hôtel
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!
par un voyageur
Publié le 1 août 2023 sur Expedia
Elevator was broken most of the weekend. Half the cups leaked. Toaster didn't work. Dryer didn't work and unit was short on bath towels. Windows and patio door extremely difficult to open/close. They did send someone to address some of the issues about a day after first reported and they were unable to make any repairs. On top of that, was double charged for booking fees (not the nightly fee) and that still hasn't been resolved.
par un voyageur
Love the get away
Publié le 25 mai 2023 sur HomeAwayWonderful
par un voyageur
Chelan Stay
Publié le 17 juill. 2022 sur HomeAwayI had messaged the property and never got a response. The check-in process was okay but not very specific on how to get into the property. The pictures made it seem nicer than it was. There was no welcome packet with information for us for checkin/checkout procedures, I actually had to ask other guests what was required of us to not get charged. No iron like the listing said. The TV was hard to work, multiple remotes, Roku remote but no connection to tv. It was fine overall but I have stayed at much nicer places for WAY less money. I can tell they didn’t take time to really clean but did some things to make it tolerable.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Dani, we are disheartened to hear that you experienced issues that kept you from enjoying your stay. We always want the check-in process to be smooth and we send emails prior to arrival with all the information you will need to access the home. Additionally, we encourage guests to use our Trip Manager portal as it provides instructions you may need during your stay. We shared your comments with the local team and we hope we have the chance to better impress you in the future.
par un voyageur
Great Chelan stay
Publié le 22 févr. 2022 sur HomeAwayLoved our place, perfect size for our family of 4. My two young girls really enjoyed the indoor pool. Location was great too. Couple minutes from town
par un voyageur
Lake Chelan weekend getaway
Publié le 7 déc. 2021 sur HomeAwayThe room was great! Comfortable, clean and spacious. The views from the balcony were amazing. Highly recommend
par un voyageur
Everything we were looking for
Publié le 27 nov. 2021 sur HomeAwayWe loved this condo. The kitchen is well equipped. It was very clean. We loved the views through the floor to ceiling windows. The location was great- just a short walk through the property to the park and beach area.
par un voyageur
Exactly as advertised
Publié le 25 sept. 2021 sur HomeAwayPerfect for a weekend getaway
par un voyageur
Great view but..
Publié le 5 oct. 2020 sur HomeAwayReplace rugs and pillows they are heavily soiled. Provide more than One roll of toilet paper. Provide guests with code to elevator. We had to take stairs the whole time. No DVD player in main room, you should specify that. Great view though. Balcony sits right above hotel garbages. Unpleasant smell.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Hi Maria. Thank you for your review. We're sorry to hear that the home was in this condition upon your arrival, as it is never our intention to disappoint. We have passed on your comments to the local housekeeping staff and homeowners so that we can get these issues addressed as quickly as possible. We do hope that we have another chance in the future to impress you!
