Note fondée sur 17 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Dirty, Poorly Maintained Property
Publié le 6 sept. 2024 sur HomeAwayEvery property should be immaculate upon arrival, not "lived in," as this one was. Although the photographs look great, the lack of attention and cleanliness to our unit was appalling. Fingerprints on the light switches, dirty windows with cobwebs on the interior side, fingerprints on the glass-top dining room table, red smudges on the bedroom door frame and wall (possibly lipstick?), hair in both bathroom showers, a layer of dirt on all the baseboards...the list goes on and on. There's an "ick" factor here that makes one think someone was just there before you arrived, and only a half-hearted effort was made to tidy up. Add to this a number of maintenance issues, such as a missing threshold between the hallway and bathroom door, paint scraped off the wall in the spare bedroom, an air conditioning system that barely works in the master bedroom (despite prior guest complaints). This place is in need of a deep-cleaning, and all of the above issues, and more, should be addressed immediately. DO NOT rent from this property until this happens.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par VrboOwner, Gestion de l’hôtel
We sincerely apologize for the inconvenience that you have experienced during your stay with us. Our local team strives to provide every one of our guests with the best vacation possible. We have forwarded to our local team to avoid future complaints. We do hope we will have another chance to host you.
par un voyageur de Rochester, wa
Trip with the gals
Publié le 20 oct. 2022 sur HomeAwayFun getaway without husbands 😄 nice view of mountains and a bit of lake. Comfortable • spacious • everything you need in kitchen
par un voyageur
Great place
Publié le 1 août 2022 sur HomeAwayEnjoyed a wonderful time in this condo. Great views and cleaned.
par un voyageur de Seattle, United States
Wonderful location and comfortable stay
Publié le 24 août 2021 sur HomeAwayThe property is as advertised and very up to date, so no issues with the amenities. The check in process seemed pretty easy as I got an email and text message with access codes, but they didn't work and given it was a Sunday had difficulty getting resolution. Luckily, there was a Vacasa maintenance person who happened to be there at the property that was able to help out. Had he not been there, I think the stay would have started off on a very sour note.
One thing to note is that the underground parking, appreciated of course, is for a compact car. I was able to fit my 1/2 ton truck in the spot, but it was after a series of 10 point turns to squeeze it in there. It wasn't obvious where other parking outside was, so more information on that front would have been appreciated.
The place is great, and as with all properties, needing a deep clean and cosmetic touchups here and there. Only request I would have is to have more blankets as there were very thin quilts as cover.
Commentaires de Gestion de l’hôtel
10 sept. 2023 par VrboOwner, Gestion de l’hôtel
Andy, we are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We passed your comments along to our local manager to review and we appreciate guest’s preferences as a means to continually improve. We look forward to hosting your next stay!
par un voyageur de Woodinville
Staying in Chelan, skiing in Winthrop
Publié le 22 mars 2021 sur HomeAwayThe condo was great, the hot tub was definitely needed. The codes to open doors gave us some trouble. Great kitchen, comfy beds, good water pressure.
par un voyageur
Property not kept up
Publié le 9 juin 2020 sur HomeAwayMany items were broke, said cable tv and there was none. No barbeque
par un voyageur
Lacking accommodatios
Publié le 21 sept. 2018 sur HomeAwayI am very disappointed with my stay. First, I tried calling the property management company listed on the page (503). The phone picked up with elevator music and no function to leave a message. Very annoying. I also sent several email messages via VRBO to and got no response. I was worried about the fires in Lake Chelan.
Second, we get there and the view and location are nice but the unit had several minor maintenance issues (i.e. scratched/chipped paint on the wall, the hinges on the kitchen cabinets were broken so when you opened the garbage door under the sink the door came flying off. The sofa was dirty, we laid out towels before we sat on it.
Third, this really was the big issue I had with this reservation-the unit held up to 6 people. We had 5. Two couples and 1 twelve year old, who was suppose to sleep on the pull out bed. We pulled out the sofa bed and the mattress was disgusting, flat as a pancake. I really mean flat! the springs were the only thing in the mattress. The floor would of been more comfortable. There were no sheets or pillow covers provided for the pullout. My 12 year old had to sleep in the full size bed (not even a queen size beds in either room) with myself and my husband. Not surprisingly, we had 2 miserable nights of sleeping like sardines. For the price I paid for 2 nights, because it was labor day weekend, I could of stayed at a 5 star resort anywhere. We called the management company still same answer with elevator music. I will be reaching out to VRBO customer service and ask for a refund or credit.
Commentaires de Gestion de l’hôtel
10 sept. 2023 par VrboOwner, Gestion de l’hôtel
We are very sorry about this guest being placed on hold for so long during the extremely busy Labor Day weekend. We have fixed the kitchen cabinets, the couch is clean, and we have purchased a blow-up mattress to use on top of the sofa bed mattress. Thank you!
par un voyageur
Good location, lacking overall quality.
Publié le 16 sept. 2018 sur HomeAwayThis condo is in a great location, the park is just a short walk away and town is super close as well. The condo has great views that overlook Lake Chelan and the AC worked great! A few areas of opportunity include:
- condo is marketed for 6 people however, the pull out bed is an air mattress and there was no pump. My family had to purchase a pump and after filling up the mattress, it leaked all night. Finally, my family had to buy an air mattress to sleep on the floor :(
- The toaster while works, doesn't sit evenly. The goes for the dishwasher too - it works too but only has two wheels so is very clunky,
- The main TV only has one speaker working so a bit hard to watch if you have multiple people staying with you (ie. toddlers).
- The kitchen while nice, is lacking overall quality of utensils & items. For example, there is no 9x13 pan, so if you were planning on baking or cooking a casserole bring your own stuff. The stove top is TINY so it also takes forever to heat anything up.
- For a family of 6 to stay here (and imagine with all your belongings), there is only ONE parking spot and not clear direction that your second car will have to be parked somewhere else and no direction on best spot for that either. However, we found a parking spot right next to the shaved ice that allows for 48hrs only.
i wont stay here again unless you only need two bedrooms and plan on eating out.
Commentaires de Gestion de l’hôtel
10 sept. 2023 par VrboOwner, Gestion de l’hôtel
We are glad this guest enjoyed the home's great location! We would love to have address the issue concerning the air mattress had we been contacted or notified of it. Our Guest Services is available 24/7 to assist. The TV is now in great working condition. There are additional parking passes available in the home as well. We look forward to hosting this guest again!
par un voyageur de Seattle, Washington
Great location, good value
Publié le 16 août 2018 sur HomeAwayIt was nice to find a condo walking distance from the water and picnic area. Property needs some maintenance but overall a great value.
par un voyageur
Perfect location
Publié le 25 juin 2018 sur HomeAwayBeautiful condo with a lovely view of the lake!
