Note fondée sur 789 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2023 par Matt | Duty Manager, Gestion de l’hôtel
Dear Anonymous,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
par un voyageur
Publié le 5 mars 2020 sur Expedia
Commentaires de Gestion de l’hôtel
6 mars 2020 par Reception Team, Gestion de l’hôtel
Dear Guest,
Thank you for the review of the Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again soon.
Sincerely,
par un voyageur
Publié le 22 sept. 2024 sur Expedia
it is excellent located for a visit to Cheltenham. Nice and clean rooms.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Matt Hewett | Duty Manager, Gestion de l’hôtel
Dear Gloria, Thank you for your kind words! We’re thrilled to hear you enjoyed our excellent location and found the rooms clean. We hope to welcome you back for another stay in Cheltenham soon! Regards
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Matt Hewett | Duty Manager, Gestion de l’hôtel
Dear Robert, Thank you for your kind words! We’re thrilled to hear you enjoyed our excellent location and found the rooms clean. We hope to welcome you back for another stay in Cheltenham soon! Regards
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Great location, hotel is basic but good value for money and very clean
Commentaires de Gestion de l’hôtel
17 sept. 2024 par James Bishop | Duty Manager, Gestion de l’hôtel
Dear Clare,Thank you for your positive feedback! We're glad to hear you enjoyed the great location and found the hotel to be good value for money and very clean. It’s always wonderful to know when our guests have a pleasant stay.We hope to welcome you back soon for another comfortable and convenient visit!Best regards,
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par James Bishop | Duty Manager, Gestion de l’hôtel
Dear NOBUHARU,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Very average. As soon as we arrived we had to move room because it hadn’t been cleaned. The upgrade was ok but still pretty poor. The location of the hotel is very convenient but the building itself and surrounding streets are tired. The staff were lovely and helpful which was the main positive about our stay.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par James Bishop | Duty Manager, Gestion de l’hôtel
Dear Alistair,Thank you for taking the time to share your feedback. We're sorry to hear about the initial issues with the room cleanliness, and we regret that even with the room upgrade, your stay didn't meet expectations. However, we’re pleased that you found our staff to be lovely and helpful, as we strive to provide excellent service to all our guests.We acknowledge your concerns about the condition of the building and surrounding areas, and we appreciate your honest feedback. We will review these areas to see how we can improve both the facilities and the guest experience moving forward.Thank you again for your comments, and we hope to have the opportunity to provide a better stay in the future.Best regards,James Bishop Duty Manager
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Useful location but a pretty grotty hotel overall
Commentaires de Gestion de l’hôtel
9 sept. 2024 par James Bishop|Duty Manager, Gestion de l’hôtel
Dear Anthony,Thank you for sharing your thoughts. While we’re glad the location was useful for your needs, we’re disappointed to hear that the overall condition of the hotel fell short of your expectations. We understand that a comfortable and pleasant environment is key, and we regret that this wasn’t reflected during your stay.Your feedback is important to us, and we will be reviewing the areas that need improvement to ensure we can provide a better experience for all our guests in the future.Best regards,
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Ended up being bitten as soon as I got under the covers and the bites kept getting more and more the longer I stayed under the sheets - assuming fleas or bed bugs
Also the walls are so thin so on a Friday night all I could hear was the room on one side had guests having intercourse loudly and then when they stopped the room on the other side started for over an hour and you can hear EVERYTHING
Left the hotel in the morning exhausted and full of itchy bites on my leg.
Also no air conditioning at all in the room and no fan offered.
Only worth visiting if you want a cheap place to hook up with someone you’ve just met in the bar round the corner!!
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Matt Hewett | Duty Manager, Gestion de l’hôtel
Dear Chris,Thank you for sharing your feedback with us. We’re truly sorry to hear about your experience during your stay. Your comfort and safety are our top priorities, and it’s concerning to hear about the issues you encountered.We’re currently addressing the situation with our team to ensure that this does not happen again. We also understand how important a restful night’s sleep is, and we’ll look into ways to improve sound insulation in our rooms.Thank you for bringing these matters to our attention. We hope you’ll consider giving us another chance in the future.Regards
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Could do with softer pillows an a big bed rather than 2 singles pushed together as kept seperatin apart from that it was great
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Matt Hewett | Duty Manager, Gestion de l’hôtel
Dear James,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards
