Note fondée sur 780 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Management Team, Gestion de l’hôtel
Dear Sean,Thank you for leaving us a review.We hope to welcome you back again in the near future!Kind Regards,Management Team
par un voyageur
Publié le 1 août 2024 sur Expedia
Bedroom was tiny (3rd floor) and lift was not working. Bed was uncomfortable too. Have stayed in other Malmaisons in the past and they were much much better.
Commentaires de Gestion de l’hôtel
1 août 2024 par Management Team, Gestion de l’hôtel
Dear Chris,Thank you for taking the time to leave us a review, we appreciate all feedback! We are sorry to hear that you didn't have a positive stay with us. We completely understand the inconvenience that the lift being out of service has caused whilst under-going maintenance work and we can confirm this unexpected issue is not usual for us. We apologise that the room wasn't up to standard for you and this will be passed on.Once again, we thank you for leaving us a review as we are always looking for ways to improve.We hope that we can welcome you back in the future so we can redeem ourselves!Kindest RegardsManagement Team
par un voyageur
Not Luxury, such a shame for the Name Brand.
Publié le 31 juill. 2024 sur HotelsDisappointed, luxury room but not clean, curtains didnt fit the windows , no TV remote, room 219, elevator broken, shame, was really looking forward to this stay. When i told the staff there were other guest complaining.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par The Management Team, Gestion de l’hôtel
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered during your visit, including the cleanliness of your room, the curtain fit, the missing TV remote, and the elevator situation. We understand how disappointing this must have been, especially since you were looking forward to your stay.Your comments regarding the service and the condition of the facilities have been noted, and we will be addressing these concerns with our team. Our goal is to provide a comfortable and enjoyable experience for all our guests.Thank you for bringing this to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the future.Warm regards,Malmaison Management Team
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Too many ups and downs to get to room
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Management Team, Gestion de l’hôtel
Dear Raquel,Thank you for your time writing your review. We are sorry to hear you stay didn't meet expectations this time round. Your feedback matters most and we will do our best
par un voyageur
Publié le 29 juill. 2024 sur Expedia
.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Management Team, Gestion de l’hôtel
Dear Angela,We appreciate you taking the time to leave us a review!We hope to welcome you back again.Kind RegardsManagement Team
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Absolutely horrific stay . The room was very tired and had multiple things wrong with it. There was a wedding on so the noise was horrific. The terraced area outside was dirty and gross. The whole hotel looks like it could do with an upgrade. Not worth the money paid. Night manager was not helpful and was smerking at me when we complained about the noise level. There didn't seem to be adequate staff for drinks and service was slow .
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Management Team, Gestion de l’hôtel
Dear Laura,I am truly sorry to hear about your experience and the issues you encountered during your stay. Your feedback is invaluable, and I have shared your comments with our team to address the concerns, including the noise levels, cleanliness, and service. We are also looking into improving our staffing and facilities. Please accept our apologies for the inconvenience you faced. We hope to have the chance to better serve you in the future.Kindest regards,Management Team
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Very nice stay
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Management Team, Gestion de l’hôtel
Good morning,Thank-you for your lovely review of the property!We hope to welcome you again in the not-so distant future!Kindest Regards, Management Team
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 août 2024 par Management Team, Gestion de l’hôtel
Dear Holly,Thank you for taking the time to leave us a review. We are so happy to hear that you had a great stay with us!We hope to welcome you back again soon!Kindest RegardsManagement Team
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Nice building. Now looking very shabby inside but reflected in the price.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Management Team, Gestion de l’hôtel
Dear Nabil,Thank you for your time writing your review on our property. We are thrilled to hear you had an enjoyable stay with us at Malmaison Cheltenham. We hope to welcome you back once more in the future.Kindest regards,Management Team
par un voyageur
Publié le 21 juill. 2024 sur Expedia
A well maintained hotel in a good location except that the lift wasn’t working which was inconvenient.
The room was rather smaller than we would have expected.
They don’t offer marmalade at breakfast - bizarre!
The basin taps were strange and didn’t work well. We had to get someone to fix one of the taps as it wouldn’t turn off.
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Management Team, Gestion de l’hôtel
Good afternoon,Thank-you for your review!We hope to welcome you again soon.Kindest Regards, Management Team
