Note fondée sur 594 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hôtel pas accueillant
Publié le 11 déc. 2017 sur ExpediaHôtel propre mais le personnel n est pas accueillant
par un voyageur
Trés satisfaite
Publié le 4 nov. 2017 sur HotelsHôtel calme. Personnel à l'écoute et serviable . Chambre grande et propre . Les filles du petit déjeuner sont très attentives . J'ai passé un séjour très agréable , le parking était un plus .
par un voyageur
Publié le 29 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 août 2024 par Tom, Gestion de l’hôtel
Thank you!!
par un voyageur
A bit disappointing but ok
Publié le 28 août 2024 sur HotelsVery much a 3 star at best.
As mentioned by others the grounds and general first impression from the outside is poor. The reception is nice enough as is the bar area but in between there are signs of worn out carpet.
A pint of Madri is £6.75 (£5.60 with guest discount). We considered an ice bucket for a bottle of wine but they had ran out of buckets.
In the room there isn't any fridge which was a disappointment - compounding the ice bucket problem. Very few power sockets of which none were by the bed. The bed was marked down one side and the pillows are very thin - definitely request extra in advance. The king size bed was quite comfortable.
The bath and shower was good but the extendable magnifying mirror was missing a key part - the mirror! And no plug for the sink. The bedroom door needed a bit of a slam to close.
The main plus point was the tv and its entertainment package - a cautionary note that any login details for Prime, Netflix etc are left usable by the next guest.
Overall the hotel was ok but we said we'd probably not return.
Commentaires de Gestion de l’hôtel
31 août 2024 par Tom, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t fully meet your expectations. While we’re glad you found our reception and bar areas pleasant, and appreciated the comfort of the king-size bed and TV entertainment package, we regret that other aspects of your stay fell short. We apologize for the worn carpets, lack of fridges, limited power sockets, and the issues with the mirror and sink plug in the bathroom. We’re also sorry for the inconvenience with the ice buckets and the bedroom door. Your comments are valuable to us, and we will address these areas to improve our guest experience. We appreciate your candid feedback and hope you might reconsider staying with us in the future.
par un voyageur
Publié le 27 août 2024 sur Expedia
Very easy to find and convenient for M5/M4 and between Gloucester and Cheltenham and very friendly staff and value for money dining
Commentaires de Gestion de l’hôtel
27 août 2024 par Ajay Kolayil, Gestion de l’hôtel
Dear Claire,Thank you so much for your positive feedback! We're delighted to hear that you found our location convenient and that our staff made your stay enjoyable. It's also great to know that you appreciated the value and quality of our dining options. We look forward to welcoming you back on your next visit!Regards
par un voyageur
Publié le 23 août 2024 sur Hotels
The outside of this building leaves a lot to be desired. The car park is littered with rubbish and building materials.
Once inside the staff were nice. The room itself was spacious and seemed clean.
The bathroom area is dated however the sanitary items are a nice touch.
Anytime someone used a tap in there room a very loud boiler fired up and was pretty loud. This was constant through the night.
Breakfast seemed very expensive so we opted against it.
Commentaires de Gestion de l’hôtel
24 août 2024 par Ajay, Gestion de l’hôtel
Dear Joe,Thank you for your honest feedback. We're glad you found the staff friendly and the room spacious and clean. However, we're sorry to hear about the issues you encountered with the exterior, noise, and bathroom. We appreciate your comments and will work on addressing these areas to improve our guests' experience. We hope you'll consider staying with us again in the future.
par un voyageur
Holiday
Publié le 19 août 2024 sur HotelsIt was very good.
We throughly enjoyed our stay
Thank you
Commentaires de Gestion de l’hôtel
20 août 2024 par Tom, Gestion de l’hôtel
Thank you for your kind words! We're delighted to hear you thoroughly enjoyed your stay. We hope to have the pleasure of welcoming you back again soon!
par un voyageur
Publié le 19 août 2024 sur Expedia
great
Commentaires de Gestion de l’hôtel
20 août 2024 par Tom, Gestion de l’hôtel
Thank you! We're glad you had a great experience. Looking forward to seeing you again!
par un voyageur
Sport stop over
Publié le 12 août 2024 sur HotelsComfortable large room. Staff very friendly.
Commentaires de Gestion de l’hôtel
18 août 2024 par Sanjana Sara Reji, Gestion de l’hôtel
Thank you for your feedback. We're pleased to hear that you enjoyed the comfortable, spacious room and found our staff to be very friendly. We hope to welcome you back for another great stay in the future.
par un voyageur
Publié le 11 août 2024 sur Expedia
Tired decor
Commentaires de Gestion de l’hôtel
11 août 2024 par Ajay, Gestion de l’hôtel
Dear Mike,Thank you for your feedback. We’re sorry to hear that you found the decor tired. We're always looking for ways to improve our space and create a more enjoyable environment for our guests. Your comments are valuable, and we’ll take them into consideration as we plan updates and renovations. We hope you'll give us another chance to provide you with a refreshed experience in the future.Regards
