Note fondée sur 640 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 août 2019 sur Expedia
Bien rénové à l'intérieur des chambres. Petit-déj inclus
Recommandé
pour Famillespar un voyageur de france
nice hotel with super persons at the reception
Publié le 15 août 2017 sur Expedia
Pour : I'm at this hotel as at friend's home !!
Emplacement : crater lake
great managers. all is done for the clients. very friendly.
great rooms, hotel near the nature, with many animal every evening, it's a real pleasure to stay here !!!
Commentaires de Gestion de l’hôtel
20 août 2017 par ECLI, Gestion de l’hôtel
Thank-You so much for choosing to stay with us, we appreciate your business.
par David
Publié le 11 août 2016 sur Hotels
Commentaires de Gestion de l’hôtel
4 sept. 2016 par General Manager, Gestion de l’hôtel
Thank-You for staying with us, we appreciate your feedback.
par un voyageur
Publié le 11 août 2024 sur Expedia
We stayed here on a road trip and it was the most comfortable bed of the whole week! Staff was really nice and the room was clean and peaceful. Would stay here again!
Commentaires de Gestion de l’hôtel
11 août 2024 par Christopher Palomino (manager), Gestion de l’hôtel
Thank you for your post, Patricia! We were so glad we were able to accommodate you.
par un voyageur
Publié le 10 août 2024 sur Expedia
Chris, the manager was so friendly and helpful. He texted usin the morning to confirm the room and get an ETA. He welcomed us to the property, offered us free beverages in the social area, offered dining options and just made the visit feel personal. The rooms are aging and quite small, but remarkably clean with very little noise from the outside.
Commentaires de Gestion de l’hôtel
10 août 2024 par Christopher Palomino (manager), Gestion de l’hôtel
Thank you so much Marie. We were happy to be able to accommodate you.
par un voyageur
A basic place to stay for a night
Publié le 26 juill. 2024 sur HotelsAn older motor lodge style hotel. Relatively convenient to Crater Lake - not many options close to the park. Not much atmosphere, but it got us through the night.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Christopher Palomino (manager), Gestion de l’hôtel
Thanks.
par un voyageur
Publié le 25 juill. 2024 sur Expedia
The manager was awesome!
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Christopher Palomino (manager), Gestion de l’hôtel
Thank you, Jason. You left the place immaculate! Great guest.
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Nice staff. Christopher gave us an upgrade to 2 king size beds upon check in. He even recommended Taqueria Lupita next door for our dinner and it was very good. Clean facility.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Christopher Palomino (manager), Gestion de l’hôtel
Thank you, Maria! We were glad to accommodate you. Continue having a safe trip!
par un voyageur
Publié le 23 juill. 2024 sur Expedia
An EV Charger will be a great addition
Commentaires de Gestion de l’hôtel
4 août 2024 par Christopher Palomino (manager), Gestion de l’hôtel
Thank you for your post. We are looking into that!
par un voyageur
Publié le 22 juill. 2024 sur Expedia
This is quite literally the worst stay I had anywhere in my life.
-Internet is so slow that it won't load anything and it was down half of the time. I let the management know and they pretty much replied 'it's a remote area, get used to it' and acted like none of us has ever heard of Starlink.
-Tried to charge my card and say that I checked in before I even arrived. (Only found out after Expedia sent me an email)
-Power went out the middle of the night and the heat woke me up. The power didn't come back until dawn the next day. There is no backup generation system whatsoever in an area prone to forest fires.
-Room is dingy with cracked floors, walls and ceiling and I found spiders crawling on the floor.
-TV can't load more than half of the channel saying it lost service.
-They somehow had the audacity to ask for a "tip" for this kind of service at check in.
I am not even sure how this is allowed to be posted on Expedia. How is this worth $239? This is beyond bad.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Christopher Palomino (manager), Gestion de l’hôtel
We understand that you feel this way for some reason. Only you know what really happen Mr. Zhou, As far as the payment goes, we showed you the information Expedia gave us and the credit card that did not exist (according to you). The power outage was not only in our hotel, but it was also in almost the whole Klamath County, and you were given this information. Likely, what you have experienced or claimed to have experience, does not come closer to reality. Try to have a pleasant trip next time and don't let anger or frustration take the best of you. You will be okay, sir.
