2/10 – Terrible
Wendy
13 juin 2023
Awful experience!!!
My husband and I checked in at DoubleTree by Hilton Chengdu - Longquanyi on 9 June. While we were using the lift from 21th floor to Ground floor lobby at night, suddenly the lift(p1) dropped to 14th floor, then dropped to 13th floor again and stopped there. We were stuck in the lift for roughly around 40 minutes. During the period of stuck inside the lift, we both felt unwell and we fearful of our lives, experiencing incomparable pain.
For a hotel ( DoubleTree by Hilton Chengdu Longquanyi) which labels itself with high standards, the emergency assistance in this instance was extremely disappointing and shocking with how delayed the action was.
I hope my horrible experience will not happen to others in the future.
Wendy
Séjour de 1 nuit en juin 2023