Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Out of the way gem
Publié le 11 juin 2024 sur HotelsThey had enough English to help me, they even arranged a cab for me when I needed to leave. Very clean and comfortable. It was worth it to me to go out of the way to get there (it is not close to major transit hubs).
Commentaires de Gestion de l’hôtel
20 juin 2024 par Doubletree by Hilton Chengdu-Longquanyi, Gestion de l’hôtel
Dear Guest, Thank you for choosing our hotel. Your feedback will surely serve as encouragement for us to be better in future.We will continue to improve the quality of our products and services, and create an unforgettable experience for every guest. Look forward to your visit again and discover more exciting in Doubletree by Hilton Chengdu-Longquanyi!
par un voyageur
Publié le 13 juin 2023 sur Expedia
Awful experience!!!
My husband and I checked in at DoubleTree by Hilton Chengdu - Longquanyi on 9 June. While we were using the lift from 21th floor to Ground floor lobby at night, suddenly the lift(p1) dropped to 14th floor, then dropped to 13th floor again and stopped there. We were stuck in the lift for roughly around 40 minutes. During the period of stuck inside the lift, we both felt unwell and we fearful of our lives, experiencing incomparable pain.
For a hotel ( DoubleTree by Hilton Chengdu Longquanyi) which labels itself with high standards, the emergency assistance in this instance was extremely disappointing and shocking with how delayed the action was.
I hope my horrible experience will not happen to others in the future.
Commentaires de Gestion de l’hôtel
16 juin 2023 par Doubletree by Hilton Chengdu-Longquanyi, Gestion de l’hôtel
Dear Guest, we apologize again for the elevator issue that made your stay was not up to your expectation. The safety of guests is always a top priority of our hotel. We look forward to welcoming you back in the near future.General Manager of Doubletree by Hilton Chengdu-Longquanyi
par un voyageur
Publié le 22 janv. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
25 janv. 2022 par William Wu General Manager of Doubletree by Hilton, Gestion de l’hôtel
Dear Guest, Thank you for choosing our hotel. Your feedback will surely serve as encouragement for us to be better in future.We will continue to improve the quality of our products and services, and create an unforgettable experience for every guest. Look forward to your visit again and discover more exciting in Doubletree by Hilton Chengdu-Longquanyi!
par un voyageur
Amazing stay.
Publié le 9 déc. 2019 sur HotelsGet room upgrade. Everything in room are in excellent condition. Very pleasant stay.
Commentaires de Gestion de l’hôtel
28 mars 2024 par Doubletree by Hilton Chengdu-Longquanyi, Gestion de l’hôtel
Dear Guest, Thank you for choosing our hotel. Your feedback will surely serve as encouragement for us to be better in future.We will continue to improve the quality of our products and services, and create an unforgettable experience for every guest. Look forward to your visit again and discover more exciting in Doubletree by Hilton Chengdu-Longquanyi!
par un voyageur
okaay
Publié le 17 sept. 2019 sur HotelsI stayed for three days, but they didn't changed my bathrobe. I was a little shocked. And I was really really shocked that there were few staffs who could speak, listen and understand English. Most of the staff could only speak Chinese.
There was a market near the hotel, so it was good to buy fresh fruits cheaply, but there weren't many restaurants. The Hot pot restaurant on the 2nd floor near hotel was delicious. But they can't speak english at all... also closing time is too early. If you order room service, I would recommend Chinese food. The chengdu dumplings were so good. not spicy, there's chicken inside.
ah, this hotel has to pay the deposit. 1,000CNY.
Commentaires de Gestion de l’hôtel
23 sept. 2019 par Caroline, Gestion de l’hôtel
Thank you for your feedback and for choosing the DoubleTree by HiltonTM Chengdu Longquanyi. We are sorry about that we didn't change your bathrobe in time.then we will pay more attention to the housekeeping in the future.and we appreciate that you brought this to our attention. We have discussed this with our staff and will make every effort to be sure our rooms meet the highest housekeeping standards. And we will strengthen the English training for employees, Welcome back next time!
par un voyageur de Chicago
Publié le 12 août 2019 sur Expedia
I travel southeast Asia often. We prepaid a two day stay at this hotel. Our plane coming from Vietnam had Mechanical problems and it was returned back to Vietnam. This caused us to be late. We did not arrive at the hotel until 8 am. Because we were late, we were told our reservation was cancelled. This was prepaid and guaranteed. With a long delayed flight and two kids, not having a reservation that was prepaid and guaranteed was not good.
The hotel itself was very nice and the staff were friendly.
Commentaires de Gestion de l’hôtel
28 mars 2024 par Doubletree by Hilton Chengdu-Longquanyi, Gestion de l’hôtel
Dear Guest, I am sorry that this stay didn't meet up your expectation. We will do everything we can to improve quality in both product and service to create unforgettable stay memories for all of our guests. We are looking forward to seeing you soon, giving us opportunity to serve you better in future.
par un voyageur de Los Angeles, California
Publié le 8 juill. 2019 sur Expedia
Wonderful service and excellent hotel overall. Paul Liu made sure our family of 5, with 3 kids (7, 9 and 11), was treated like VIPs while we stayed in our spacious, comfortable and modern two bedroom suite. The staff is very attentive and the restaurants are delicious. We tried their Japanese restaurant the first night and it was a good change of pace from daily Chinese food on a long China journey. Their Hot Pot Restaurant was excellent and offered lots of unique local dishes to try. Breakfast Buffet is a must with western and Chinese dishes aplenty. Overall I highly recommend the hotel. Thank you staff and again Paul went above and beyond for us to have a pleasant experience.
Commentaires de Gestion de l’hôtel
11 juill. 2019 par Sabrina, Gestion de l’hôtel
Thanks for staying with us at the DoubleTree by Hilton Chengdu Longquanyi. I’m happy to hear that you enjoyed your stay and that Paul was helpful! I’ll be sure to share your comments with them. See you soon, [Sabrina Luo - Commercial Director]
par un voyageur de Portland oregon
Publié le 6 avr. 2019 sur Expedia
This hotel is beautiful and the customer service is above and beyond! The breakfast is amazing and the guestrooms are so comfortable and have everything you need and more. This was one of the hotels on our 30 day Asia trip that we enjoyed the most!
Commentaires de Gestion de l’hôtel
10 avr. 2019 par [Philippos Arghirides - General Manager], Gestion de l’hôtel
Thanks for staying here at the DoubleTree by Hilton Chengdu Longquanyi. We’re glad you had a taste of our warm, caring service ,and I’m very happy to hear that we are one of the hotels you enjoyed the most in Asia. We look forward to welcoming you back. See you soon, Thanks again! [Philippos Arghirides - General Manager]
par un voyageur
Publié le 10 févr. 2019 sur Hotels
快適でした。
par un voyageur
Great stay
Publié le 11 juill. 2018 sur HotelsVery happy with my stay at this hotel and will be returning again when I am in the area. Talking to the General Manager, Philippe’s Arghirides, at the end of my stay I learned they had apartments for guests that stay longer and want an at-home environment.
