Note fondée sur 321 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,6 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 août 2024 sur Hotels
Hotel bien situé, à deux pas d'une station de métro. Nous avions un très confortable studio avec vue sur la rivière. 43 m2, cuisine très bien aménagée, lave linge. Le petit déjeuner est de style chinois, avec quelques produits occidentaux.
Commentaires de Gestion de l’hôtel
14 août 2024 par FO, Gestion de l’hôtel
Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Somerset Riverview Chengdu! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par FO, Gestion de l’hôtel
Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Somerset Riverview Chengdu! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.
par un voyageur
Publié le 6 juill. 2024 sur Expedia
Cet hôtel est parfait pour les familles : des activités sur place comme le baby-foot, le billard ou la piscine. Il y a aussi la possibilité de manger un petit déjeuner copieux et varié.
Commentaires de Gestion de l’hôtel
6 juill. 2024 par Kelly, Gestion de l’hôtel
Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Somerset Riverview Chengdu! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.
par Etienne
Publié le 31 mars 2016 sur Hotels
Hotel bien situé. Excellent rapport qualité prix.
Commentaires de Gestion de l’hôtel
11 juin 2016 par Hotel Manager, Gestion de l’hôtel
Cher client, nous vous remercions de choisir notre resident. c'est notre honneur que nous pourrions recevoir votre bonne réputation.
par Marc de french guy living in SWEDEN
top range apparthotel
Publié le 18 nov. 2015 sur HotelsAlready a client of the SOMERSET in SHENYANG , THIS SOMERSET in CHENGDU is on the same level , just the price is a little higher , having a double room they just said we had one breakfast included but changed quickly their mind after a short discussion .Perfect service , most of the staff speak english and are very helpful , close to a big shopping mall ( 15 minutes walking ) with a big coffee shop just on the 1st floor
the hotel is really to be recommanded . i'm a big fan of this kind of apparthotel which gives you freedom to cook if you want or just buy food and eat on a real table,they even wash the dishes and you can even wash your clothes in a top modern washing machine.You can spend your time visiting . I recommand warmly this hotel .
Commentaires de Gestion de l’hôtel
par Hotel Manager, Gestion de l’hôtel
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied during your stay with us. We are sincerely hope you were feeling at home during your stay. We look forward to welcoming you back.
par ARIEL YING de Paris, France
Hotel très central, confortable et bien équipé.
Publié le 20 oct. 2015 sur HotelsHotel très bien positionné avec un accès rapide au centre ville et ses grands magasins. Notre chambre était une "Premier + 1 chambre" situé au 32e étage (88 m2), avec une magnifique vue sur la ville. Le bruit de la circulation n'est pas pas perceptible à cette hauteur. La chambre était grande, propre, et très bien équipée (appart hôtel) avec cuisine (et tous ses appareils) et des machines à laver et sèche linges à disposition dans le couloir. Seuls griefs : une décoration très rudimentaire, un lit bébé réclamé mais non disponible, une douche (et non une baignoire). Nous avons aussi été surpris d'apprendre que la troisième couverture était payante, donc essayez de ne pas être trop frileux. Le personnel est plutôt agréable. Le petit déjeuner est très correct par rapport à ce que nous avons déjà connu en Chine, et reste assez large en termes de choix (sucré / salé ; occidental / chinois)
Commentaires de Gestion de l’hôtel
3 nov. 2015 par Hotel Manager, Gestion de l’hôtel
Merci beaucoup!It is our pleasure to share the time with you in Chengdu! Hope see you again!
Recommandé
pour Tout le mondepar olivier de bordeaux
The perfect place to stay in Chengdu.
Publié le 7 avr. 2014 sur Expedia
Pour : Great in room equipement. Great staff
Contre : really nothing missing.
Good place and very good value for money.
I stayed 4 days like every year. The staff is really good.
You can easily feel like home.
par un voyageur
Publié le 22 août 2024 sur Expedia
조용하고 안전한 숙소였습니다
Commentaires de Gestion de l’hôtel
26 août 2024 par FO, Gestion de l’hôtel
Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Somerset Riverview Chengdu! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.
par un voyageur
Publié le 13 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2024 par FO, Gestion de l’hôtel
Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Somerset Riverview Chengdu! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.
par un voyageur
Disappointing service from start to stop
Publié le 2 août 2024 sur Hotels4 days before arrival we get an email from hotel about special requirements for the room incl. transfer from airport. We requested extra cloth hangers in room, our 2 rooms close together and also pickup from airport with number of people and our flight information, because we would arrive late. When we came to airport there was no one to pick us up and when we called the hotel they said they didn’t get our email. When we arrived to hotel the reception said that our room had extra hangers but they couldn’t provide rooms close to each other. This means they did in fact get our email but apparently disregarded our wish for airport transfer, plus they lied about not having received our email.
The day before departure we ask hotel to arrange transport to airport because we have to fly very early in morning and therefore leave hotel 4:30AM. We are told they cannot arrange a car. Again poor customer service.
Breakfast was not very good at all unfortunately.
The hotel advertise with refrigerator magnets for their guest, but they didn’t have any when asked.
When we leave the hotel we didn’t get deposit back because they need to check the room. Later the hotel tell us that an umbrella is missing from the room and they have checked everywhere. We could tell them exactly which closet the umbrella was in, so again we feel cheated when they say they checked everywhere and withheld our deposit. We later get the deposit, when they find the umbrella in the closet we tell them to look.
Commentaires de Gestion de l’hôtel
16 août 2024 par FO, Gestion de l’hôtel
Dear guest, thank you very much for your feedback on your recent stay in our apartment. We apologize for any inconvenience caused during your say, and the problems you raised, the related departments of our apartment will follow up and take corresponding measures. Thank you very much for your support and kindness to the hotel. Please contact with us by the 24 hours hotline for further clarity and we look forward to be at your service again soon.
