Note fondée sur 1 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,0 Service et personnel
4,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Tennessee
When Things Go Wrong - It Still Can Be A Nice Stay
Publié le 29 nov. 2017 sur Expedia
Pour : Can't fault the staff when the vast majority of travelers are not Chinese speaking. They did their best in a difficult situation - and it worked.
Contre : Travelers without Chinese skills, or traveling with someone who has them, are likely to find some difficulty.
Emplacement : The local taxi from the airport had a huge problem finding the hotel. The taxi back to the airport took less than 1/3 the time to complete the trip.
Full disclosure: I am a non-Asian American traveling alone in China with limited Chinese skills. When faced with 'issues', I rate the hotel staff by how much they work with me to resolve the problem.
Forgetting the taxi ride from hell from the airport, the hotel 'lost' my reservation. The front desk staff's English skills were almost as bad as my Chinese, however, they made every effort, including a couple phone calls to off-duty managers, to find me a room.
Setting the room price was the next challenge. In each city I stayed, I carried a 3x5 card with the hotel address and telephone information, dates, room cost, and reservation number. This proved invaluable when the manager with authority asked me about the quoted rate. There on the card were both the rate, along with all applicable taxes and fees. Congratulations - I got the correct rate.
This was a way-stop to catch an early morning flight. The next obstacle was getting a 2 AM (0200) taxi. This was more painful than getting the room. They could not believe me that I was only staying a few hours then leaving. But, again patience, along with a decent translation app, at 2 AM I was up and gone.
In the little time I had to observe the hotel I did wish I could come back and see it further - it looked very nice.