Note fondée sur 23 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,1 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par Ujjwal SHEKHAR, Gestion de l’hôtel
Dear Mr. Prabhakar,Thank you for sharing your wonderful feedback regarding your recent stay at Mercure Chennai Sriperumbudur . We are delighted to hear that you had a pleasant stay and enjoyed the our excellent hospitality.It is always our goal to make our guests feel welcome and well taken care of, and we are glad that our staffs was able to achieve this for you.Your positive comments about our customer service and the friendly, attentive, and professional demeanor of our staffs are greatly appreciated. We will share your feedback with the entire team to continue motivating them to provide exceptional service.We look forward to welcoming you back in the future and providing you with another superb stay.Sincerely,Ujjwal ShekharFront Office Manager
par un voyageur
Publié le 16 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Ujjwal SHEKHAR, Gestion de l’hôtel
Dear Mr. Lageon,Thank you so much for reviewing our hotel and services, we very much appreciate the time you took to give us an excellent rating. I am glad that we could live up to your expectations.My team and I are very happy to read that you had enjoyed your visit and found our food and services excellent. I will make sure to pass this feedback to my entire team.Thank you again for sharing your experience, and we strive to deliver the excellent service.Regards,Ujjwal SHEKHARFront Office Manager
par un voyageur
Publié le 9 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 juill. 2024 par Ujjwal SHEKHAR, Gestion de l’hôtel
Dear Guest,Thank you so much for reviewing our hotel and services, we very much appreciate the time you took to give us an excellent rating. I am glad that we could live up to your expectations.My team and I are very happy to read that you had enjoyed your visit and found our food and services excellent. I will make sure to pass this feedback to my entire team.Thank you again for sharing your experience, and we strive to deliver the excellent service.Regards,Ujjwal SHEKHARFront Office Manager
par un voyageur
Publié le 13 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
17 nov. 2023 par ., Gestion de l’hôtel
Dear Guest,Thank you for taking the time to tell us about your experience at the Mercure Chennai Sriperumbudur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vaishakh SURENDRANGeneral Manager
par un voyageur
Publié le 26 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
17 nov. 2023 par ., Gestion de l’hôtel
Dear Guest,Thank you so much for reviewing our hotel and services, we very much appreciate the time you took to give us an excellent rating. I am glad that we could live up to your expectations.My team and I are very happy to read that you had enjoyed your visit and found our food and services excellent. I will make sure to pass this feedback to my entire team.Thank you again for sharing your experience, and we strive to deliver the excellent service.Regards,Vaishakh SURENDRANGeneral Manager
par un voyageur
Publié le 19 sept. 2023 sur Hotels
It was a good stay there in Mercure. Room should be better in terms of cleanliness. Other than that everything fine.
Commentaires de Gestion de l’hôtel
17 nov. 2023 par ., Gestion de l’hôtel
Dear Guest,Thank you so much for reviewing our hotel and services, we very much appreciate the time you took to give us an excellent rating. I am glad that we could live up to your expectations.My team and I are very happy to read that you had enjoyed your visit and found our food and services excellent. I will make sure to pass this feedback to my entire team.Thank you again for sharing your experience, and we strive to deliver the excellent service.Regards,Vaishakh SURENDRANGeneral Manager
par un voyageur
Publié le 11 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
17 nov. 2023 par ., Gestion de l’hôtel
Dear Guest,Thank you for taking the time to tell us about your experience at the Mercure Chennai Sriperumbudur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vaishakh SURENDRANGeneral Manager
par un voyageur
an official complaint
Publié le 11 août 2023 sur Hotels we would like to have an official complaint with your service due to my team did not satisfy with our service.
Let me summarize as below following
1. Anonymous underwear in wardrobe in Santiparb's room , even he told your staff but next day it's still in the room
2. WIFI could not use for 2 days
3.no slipper in room
4.the maid took toothpaste from the bathroom and no refill
Since we had been stayed with you for 2nd time already this time really not reach the level of satified , please improve your cleaniness , facilty and customer service.
Commentaires de Gestion de l’hôtel
17 nov. 2023 par ., Gestion de l’hôtel
Dear Guest,Thank you for taking the time to tell us about your experience at the Mercure Chennai Sriperumbudur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vaishakh SURENDRANGeneral Manager
par un voyageur
Feedback on Recent Hotel Stay
Publié le 7 août 2023 sur HotelsWhile I appreciate the convenience and location of your hotel, I must express my disappointment with the overall quality of service during my stay. Despite the charges incurred, I found that the service response was lacking and did not meet my expectations.
Some specific areas that I believe need improvement include:
Customer Service: I encountered delays and challenges when trying to reach out for assistance. Timely and efficient customer service is crucial, especially for guests who rely on your staff for various needs.
Room Maintenance: The condition of the room I stayed in was not up to the standard I anticipated. [Provide specific details if applicable, such as cleanliness issues or maintenance concerns.]
Value for Money: The discrepancy between the charges for the stay and the quality of service provided was concerning. It's important for guests to feel that they are receiving value for the price they pay.
I believe that by addressing these issues, your hotel can greatly enhance the overall guest experience and reputation. I hope my feedback will be taken into consideration as you work to improve your services.
I want to emphasize that my intention in providing this feedback is to assist you in creating a better experience for future guests. I hope that you will take my comments constructively and use them to make positive changes.
Thank you for your attention to my concerns. I look forward to hearing about any actions you plan to take to address these issues.
Commentaires de Gestion de l’hôtel
17 nov. 2023 par ., Gestion de l’hôtel
Dear Guest,Thank you for taking the time to tell us about your experience at the Mercure Chennai Sriperumbudur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vaishakh SURENDRANGeneral Manager
par un voyageur
Publié le 1 oct. 2020 sur Hotels
Good and apt stay. Good service
Commentaires de Gestion de l’hôtel
3 oct. 2020 par Mercure Teams, Gestion de l’hôtel
Dear Mr. Ramesh,
Thank you so much for reviewing our hotel and services ,we very much appreciate the time you took to send in your kind comments.
My team and I are very happy to read you enjoyed at the hotel and found the service excellent.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Regards,
Rahul Nama
General Manager
