Ratings based on 23 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 26, 2023 on Hotels
Comment from Hotel Management
Nov. 17, 2023 by ., Hotel Management
Dear Guest,Thank you so much for reviewing our hotel and services, we very much appreciate the time you took to give us an excellent rating. I am glad that we could live up to your expectations.My team and I are very happy to read that you had enjoyed your visit and found our food and services excellent. I will make sure to pass this feedback to my entire team.Thank you again for sharing your experience, and we strive to deliver the excellent service.Regards,Vaishakh SURENDRANGeneral Manager
by A traveller
Posted Sep. 19, 2023 on Hotels
It was a good stay there in Mercure. Room should be better in terms of cleanliness. Other than that everything fine.
Comment from Hotel Management
Nov. 17, 2023 by ., Hotel Management
Dear Guest,Thank you so much for reviewing our hotel and services, we very much appreciate the time you took to give us an excellent rating. I am glad that we could live up to your expectations.My team and I are very happy to read that you had enjoyed your visit and found our food and services excellent. I will make sure to pass this feedback to my entire team.Thank you again for sharing your experience, and we strive to deliver the excellent service.Regards,Vaishakh SURENDRANGeneral Manager
by A traveller
an official complaint
Posted Aug. 11, 2023 on Hotels we would like to have an official complaint with your service due to my team did not satisfy with our service.
Let me summarize as below following
1. Anonymous underwear in wardrobe in Santiparb's room , even he told your staff but next day it's still in the room
2. WIFI could not use for 2 days
3.no slipper in room
4.the maid took toothpaste from the bathroom and no refill
Since we had been stayed with you for 2nd time already this time really not reach the level of satified , please improve your cleaniness , facilty and customer service.
Comment from Hotel Management
Nov. 17, 2023 by ., Hotel Management
Dear Guest,Thank you for taking the time to tell us about your experience at the Mercure Chennai Sriperumbudur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vaishakh SURENDRANGeneral Manager
by A traveller
Feedback on Recent Hotel Stay
Posted Aug. 7, 2023 on HotelsWhile I appreciate the convenience and location of your hotel, I must express my disappointment with the overall quality of service during my stay. Despite the charges incurred, I found that the service response was lacking and did not meet my expectations.
Some specific areas that I believe need improvement include:
Customer Service: I encountered delays and challenges when trying to reach out for assistance. Timely and efficient customer service is crucial, especially for guests who rely on your staff for various needs.
Room Maintenance: The condition of the room I stayed in was not up to the standard I anticipated. [Provide specific details if applicable, such as cleanliness issues or maintenance concerns.]
Value for Money: The discrepancy between the charges for the stay and the quality of service provided was concerning. It's important for guests to feel that they are receiving value for the price they pay.
I believe that by addressing these issues, your hotel can greatly enhance the overall guest experience and reputation. I hope my feedback will be taken into consideration as you work to improve your services.
I want to emphasize that my intention in providing this feedback is to assist you in creating a better experience for future guests. I hope that you will take my comments constructively and use them to make positive changes.
Thank you for your attention to my concerns. I look forward to hearing about any actions you plan to take to address these issues.
Comment from Hotel Management
Nov. 17, 2023 by ., Hotel Management
Dear Guest,Thank you for taking the time to tell us about your experience at the Mercure Chennai Sriperumbudur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vaishakh SURENDRANGeneral Manager
by A traveller
Posted Oct. 1, 2020 on Hotels
Good and apt stay. Good service
Comment from Hotel Management
Oct. 3, 2020 by Mercure Teams, Hotel Management
Dear Mr. Ramesh,
Thank you so much for reviewing our hotel and services ,we very much appreciate the time you took to send in your kind comments.
My team and I are very happy to read you enjoyed at the hotel and found the service excellent.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Regards,
Rahul Nama
General Manager
by A traveller
Posted Apr. 20, 2020 on Hotels
Comment from Hotel Management
Nov. 17, 2023 by ., Hotel Management
Dear Guest,Thank you so much for reviewing our hotel and services, we very much appreciate the time you took to give us an excellent rating. I am glad that we could live up to your expectations.My team and I are very happy to read that you had enjoyed your visit and found our food and services excellent. I will make sure to pass this feedback to my entire team.Thank you again for sharing your experience, and we strive to deliver the excellent service.Regards,Vaishakh SURENDRANGeneral Manager
by A traveller
Posted Nov. 19, 2019 on Expedia
I liked their in-room dining service the best .Whatever I asked, The chef ensured that I got everything at one go --from salad to salt-pepper to pickle or required sauces. I did not have to call back gain for anything.
The food was as per my specification.
The property is new and has been very tastefully done up .
Comment from Hotel Management
Nov. 19, 2019 by Sanjukta Roy , Hotel Management
Dear Guest, Thank you for taking out time and posting a review on our hotel and its services. we are delighted to know that you enjoyed your stay at Mercure Chennai Sriperumbudur. I take this opportunity to assure you of our best attention and services at all times.
Sincerely,
Mercure team
by A traveller
Posted Sep. 24, 2019 on Hotels
YOU HOTELS NEEDS TO IMPROVE ON THE FOOD QUALITY AND THE WATER IN BATHROOM WHICH SMELLS. UNDERSTAND YOU HAVE EX PACK PEOPLE VISITING. BUT THE RATE OF THE BUFFET DINNER IS TOO HIGH COMPARE TO THE QUALITY.
Comment from Hotel Management
Oct. 3, 2019 by Sanjukta Roy , Hotel Management
Dear Guest,
Thank you for taking the time to share your feedback.While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
I regret to note that you experienced inadequacies in bathroom and food. Most reasons for the lapses have already been mentioned by you in the review, I have shared your review with both teams & have initiated remedial action in conjunction with respective department heads. However, Our chef had got in touch with you to understand your preference in food & we request you to kindly write to to "h9249-fo@accor.com"for us for your future visit to our hotel.
My team and I look forward to your upcoming stay and hope that your future visits find a more satisfying experience.
Regards,
Mercure Team
by A traveller
Posted Aug. 4, 2019 on Expedia
very friendly staff and clean hotel.
Nice food too!
Comment from Hotel Management
Oct. 4, 2019 by sanjukta roy , Hotel Management
Dear Guest, Thank you for taking out time and posting a review on our hotel and its services. we are delighted to know that you enjoyed your stay at Mercure Chennai Sriperumbudur. I take this opportunity to assure you of our best attention and services at all times. Sincerely, Mercure team
by A traveller
Posted Jun. 8, 2019 on Expedia
Hotel people was so kind and service was so great
Comment from Hotel Management
Jun. 19, 2019 by Mercure Team , Hotel Management
Dear Guest,
Thank you for taking out time and posting a review on our hotel and its services.
we are delighted to know that you enjoyed your stay at Mercure Chennai Sriperumbudur.
I take this opportunity to assure you of our best attention and services at all times.
Sincerely,
Mercure Team
