Note fondée sur 80 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 juin 2022 sur Expedia
Le restaurant de l’hôtel est propre, bonne nourriture et personnel efficace
Commentaires de Gestion de l’hôtel
20 juin 2022 par NK Grand, Gestion de l’hôtel
Dear Guest,
Thank you for your warm words of appreciation.
Our Team would be delighted to know that you had a comfortable stay with us.
We look forward to having you stay with us again.
Warm Regards,
The Management
par un voyageur
bon rapport qualité/prix à deux pas de l'aéroport
Publié le 24 mai 2018 sur HotelsBon rapport qualité/prix bien que la chambre soit de dimensions modestes. Pour une nuit elle nous a donné satisfaction. Le personnel était très aimable.
Commentaires de Gestion de l’hôtel
28 mai 2018 par Daniel Christy - General Manager, Gestion de l’hôtel
Cher Patrick,
Merci pour vos paroles d'appréciation et d'encouragement. Nous sommes heureux que vous ayez passé un séjour mémorable.
Nous sommes vraiment reconnaissants pour les merveilleuses choses que vous avez dites sur l'hôtel, l'équipe et les services. Au NK Grand Park, Chennai, nous nous engageons à fournir constamment un service chaleureux, efficace et discret à nos clients et leur reconnaissance et reconnaissance est toujours notre plus grande récompense.
Nous sommes ravis de partager avec vous que nous avons rouvert le 1er janvier 2018 avec un produit de classe et nous sommes impatients de vous accueillir de nouveau.
Meilleures salutations,
Daniel Christy
NK Grand Park Hôtel
Directeur général
Dear Patrick,
Thank you for your words of appreciation and encouragement. We are glad that you had a memorable stay.
We are truly grateful for the wonderful things you have said about the hotel, team and services. At The NK Grand Park, Chennai, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.
We are delighted to share with you that we have reopened on the 1st January 2018 with a class product and look forward to welcoming you back.
Kindest regards,
Daniel Christy
NK Grand Park Hotel
General Manager
par un voyageur
Publié le 10 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Nk Grand, Gestion de l’hôtel
Dear Guest,Thank you very much for choosing to stay with us. We appreciate the valuable feedback you have shared about various aspects of your stay. It is our top priority to provide a delightful experience to our guests. We really enjoyed hosting you. We look forward to hosting you again.
par un voyageur
Publié le 6 juin 2024 sur Expedia
Ok
Commentaires de Gestion de l’hôtel
7 juin 2024 par Nk Grand Park, Gestion de l’hôtel
Dear Guest,Thank you for your warm words of appreciation.Our Team would be delighted to know that you had a comfortable stay with us.We look forward to having you stay with us again.
par un voyageur
Publié le 20 mai 2024 sur Expedia
We stayed at this property for one night as my husband was flying back to the UK after a 8 day stay in Goa - I was staying in Chennai for work. One night was enough. The room was very dated, and smelt VERY strongly of moth balls. There clearly wasn't a great deal of attention to detail when cleaning lots of dusty corners, and some cobwebs when you look up. The only good thing about the room was it was spacious. That's about it. The main road which the hotel sits on did not feel safe. My husband and I ventured out to get some water and that's about it. The restaurant attached to the downstairs of the hotel did not look very sanitary although I can't speak for the restaurant inside the hotel as it was closed by the time we arrived. I would not stay here again. The hotel needs a massive overhaul and some better
Commentaires de Gestion de l’hôtel
7 juin 2024 par Nk Grand Park, Gestion de l’hôtel
Dear GuestThank you very much for choosing to stay with us and sharing your feedback. Please accept my sincere apologies for the experience you had during your stay with us. We are looking into the matter. Your valuable feedback will guide us in the right direction to be able to provide a truly delightful experience to our guests. I am disappointed that we fell short this time, but I hope you will give us further opportunities to serve you better.
par un voyageur
Publié le 13 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 juin 2024 par Nk Grand Park, Gestion de l’hôtel
Thank you for choosing to stay with us and for taking the time to share your review rating.
par un voyageur
Publié le 17 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 juin 2024 par Nk Grand Park, Gestion de l’hôtel
Dear Guest,Thank you for choosing to stay with us and for taking the time to share your feedback. We will definitely work towards addressing your feedback. We hope to have further opportunities to serve you better.
par un voyageur
Publié le 28 févr. 2024 sur Expedia
Roaches and more
Ok, the good parts first. Bed was comfortable and sheets clean, staff was pleasant. Overall the hotel has the potential to be acceptable.
But.
I was greeted by about a dozen roaches in this hotel room. Most of them were assembled in the bathroom as you will shortly understand (but hey, I literally just smacked one on the bed writing this review).
The bathroom appears to have about twenty years of calcified water and soap scum accumulated on the sink, floors and shower stall. The drain next to the toilet had a wad of (presumably) human hair, amidst a gelatinous blob of growth fed from a dripping fixture. The roaches seemed to favor scurrying inside the toilet bowl.
Frankly, It would take an entire day with abrasive cleaners to bring that bathroom into a proper state. The beaten wood furnishings in the room need a cleaning and go-over with something for all the years of scratches and dings, but it appears nobody has cared about any of this for a very long time. I avoided breakfast as I'm wondering how they keep the kitchen?
Overall I'd say this isn't a problem with the cleaning staff but management that has been willing to let it get this way over a long time. Bugs and dirty rooms have been common complaints for the past years, and the managers reply on the reviews that they care, but nothing has been done - it's empty talk.
par un voyageur
Publié le 17 févr. 2024 sur Expedia
They should keep the firm mattress and keep it clean wash room
Commentaires de Gestion de l’hôtel
7 juin 2024 par Nk Grand Park, Gestion de l’hôtel
Dear Guest,Thank you for your warm words of appreciation.Our Team would be delighted to know that you had a comfortable stay with us.We look forward to having you stay with us again.
par un voyageur
Not a good experience.
Publié le 3 févr. 2024 sur HotelsIt was not a good experience. I checked in at 1 am . Was told room is ready . It was not I half used water bottle. Although bathroom amenities were kept but bathroom was not clean . The bathroom walls seem to have some permanent stops.Breakfast spread is ordinary. Takes time to refill. Left after waiting for a dish for sometime.
In the morning the alley was not clean till 9 30 am and cleaning materials were lying next to the room .The floor was dirty .While leaving for the day I told this to the receptionist and he said my room and all wall be clean. At 5 pm the room was not cleaned. On complaining this was cleaned. It took them half hour to tea cattle in the room. The positive factor was air conditioning and hot water without difficulty and location near airport.Charging ₹4200 per night for this facility is too much. The rooms and services are worth ₹ 3000 max.
Commentaires de Gestion de l’hôtel
24 mars 2024 par Operations Manager, Gestion de l’hôtel
Dear Guest, Thank you for choosing to stay with us and for taking the time to share your feedback. We have noted your feedback with great concern; will definitely work towards addressing your feedback.We have increased our staffing in Housekeeping and trained team to ensure, that the rooms are thoroughly checked and inspected before providing the room to the Guest.. We apologies for the Bad experience you came upon at our Hotel. We hope to have further opportunities to serve you better.
