Ratings based on 85 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 5, 2024 on Hotels
Sheraton stay was lovely and special for a lot of reasons!! Although the beachfront rooms are not a thing here, kids would love this property - it has a gorgeous lawn for kids to play and nice outdoor play area! My 4 year old and 1 year old had lots of fun here. Staff went above and beyond to make sure we are comfortable all the time. Food was delicious as well. I would definitely recommend this property for families especially with toddlers / younger kids.
Comment from Hotel Management
Apr. 8, 2024 by SB, Hotel Management
Dear Guest,Greetings from Sheraton Grand Chennai Resort & Spa!Thank you for your kind feedback!We are delighted to know that the team took care of you and made you feel comfortable & hospitable. The entire team will be delighted to know that you enjoyed your meal by the bay and loved your time here at Sheraton Grand Chennai Resort & Spa.We look forward to welcoming you back to the Resort soon!Regards,Saptarshi BiswasGeneral Manager
by A traveller
Posted Feb. 1, 2024 on Expedia
My family was happy with the hospitality!
Comment from Hotel Management
Feb. 3, 2024 by Saptarshi Biswas, Hotel Management
Dear Mahesh,Greetings from the team!Thank you for your heartfelt comments, it means a lot to us! We are truly delighted to know that you had a pleasant experience. We greatly appreciate your time and we look forward to having you with us again soon!Kind Regards, Saptarshi BiswasGeneral Manager
by A traveller
Posted Nov. 19, 2023 on Expedia
Comment from Hotel Management
Dec. 11, 2023 by Amit Kumar, General Manager, Hotel Management
Dear Aswin,We must share with you that your feedback is very important for us. Thank you for your valuable feedback!We deeply regret the inconvenience caused to you. We have taken note of your feedback, and assure you that our team will work on it to make the services much better for you.We hope to welcome you back to the resort as we would love to deliver a better experience for you.Regards,Amit KumarGeneral Manager
by A traveller from Gurgaon
Posted Oct. 29, 2023 on Expedia
Love the beach access; good food at C-Salt, which is by the beach; Overall great property for family traveling with kids.
Comment from Hotel Management
Oct. 31, 2023 by Amit Kumar, General Manager, Hotel Management
Dear Muthuraman,Greetings from Sheraton Grand Chennai Resort & Spa!Thank you for your kind feedback!We are delighted to know that the team took care of you and made you feel comfortable & hospitable. The entire team will be delighted to know that you enjoyed your meal by the bay and loved your time here at Sheraton Grand Chennai Resort & Spa.We look forward to welcoming you back to the Resort soon!Regards, Amit KumarGeneral Manager
by A traveller
Posted Oct. 8, 2023 on Expedia
Comment from Hotel Management
Oct. 31, 2023 by Amit Kumar , General Manager, Hotel Management
Dear Venkatedan,Greetings from Sheraton Grand Chennai Resort & Spa!Thank you for your kind feedback!We are delighted to know that the team took care of you and made you feel comfortable & hospitable. The entire team will be delighted to know that you enjoyed your meal by the bay and loved your time here at Sheraton Grand Chennai Resort & Spa.We look forward to welcoming you back to the Resort soon!Regards, Amit KumarGeneral Manager
by A traveller
Posted Jul. 4, 2023 on Hotels
Comment from Hotel Management
Jul. 5, 2023 by Amit Kumar, Hotel Management
Dear Phillip,Greetings from the team!I am delighted to note that you have enjoyed your time with us and sincerely appreciate your warm and positive rating. Your recognition of the services is greatly appreciated, and it has been conveyed. It was a pleasure hosting you and looking forward to seeing you in ECR again.Kind regardsAmit KumarGeneral Manager
by A traveller
Posted Jun. 19, 2023 on Expedia
Comment from Hotel Management
Jul. 5, 2023 by Amit Kumar, Hotel Management
Dear Dr Valluvan,We must share with you that your feed is very important to us. Thank you for your valuable feedback!We deeply regret the inconvenience caused to you. We have taken note of your feedback, and assure you that our team will work on it to make the services much better for you.Looking forward to welcoming you back with us again soon as we would love to deliver a better experience on your next stay with us Regards,Amit KumarGeneral Manager
by A traveller
Posted May 22, 2023 on Hotels
Comment from Hotel Management
May 25, 2023 by Amit Kumar, Hotel Management
Dear Deepika,Thank you for your review.It was a pleasure having you at Sheraton Grand Chennai Resort & Spa. We are glad that you had a comfortable experience with us and enjoyed your stayIt was a pleasure hosting you and looking forward to seeing you in Mahabalipuram again.Kind Regards,Amit KumarGeneral Manager
by A traveller
Posted Jan. 7, 2023 on Hotels
If not about the connect to the beach and tons of greenery, its not worth the cost. Food served has to be changed as I was served too salty food, tea kettle was smelling very bad, attention to details in washroom were missing. Again with the amount of fee what is charge, its a disappointment.
Comment from Hotel Management
Jan. 20, 2023 by Amit Kumar, Hotel Management
Dear Chandra Shekhar Reddy,Thank you for sharing your review. We are sorry to read your comments regarding your stay at our resort - Sheraton Grand Chennai Resort & Spa. We would like to assure you this is not up to our usual high service standards and do apologize for the negative impression this gave you. Your comments will be shared with the concerned personnel and I will personally look into this. We truly hope that we'll welcome you back again, as we would love the chance to deliver an outstanding experience on your next stay with us.Kind RegardsAmit KumarGeneral Manager
by A traveller
Posted Dec. 29, 2022 on Hotels
Comment from Hotel Management
Dec. 31, 2022 by Amit Kumar, General Manager, Hotel Management
Thank you for taking your time to rate us.We are glad that you had a pleasant time with us and we are delighted to know that our services could match your expectations. It was a pleasure hosting and looking forward to seeing in Mahabalipuram again.Kind Regards,
