Note fondée sur 264 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
parfait accueil, petit déjeuner excellent
Publié le 9 mai 2018 sur Hotelsparfait accueil, petit déjeuner excellent
par un voyageur
parfait
Publié le 26 févr. 2018 sur Hotelsparfait
par un voyageur de France
Publié le 10 oct. 2017 sur Hotels
Service aux petits soins
par un voyageur
Belle étape dans cet établissement de qualité!
Publié le 14 août 2017 sur HotelsBel hôtel avec service impeccable et 2 restaurants de bonne qualité. A 5 min à pied du centre commercial phoenix et 20/30min en voiture (uber) de l'aéroport.
par Caleb
Publié le 2 mars 2017 sur Hotels
I had many problems at the check-in. They first refused to offer breakfast though my booking said it included breakfast. They also charge for wifi when almost everywhere these days wifi is free!!!! I arrive late and tired on Friday night and the check-in was not pleasant at all !!
par un voyageur
レベル低い
Publié le 26 août 2024 sur Hotelsチェックインの時、予約した部屋ではなかった。
部屋の掃除をお願いしたが、されていなかった。
エアコンの操作がやりにくい。
ドライヤーのコンセントが短いので、すぐにプラグから外れて使いにくかった。
机の電気のコンセントが差しにくい。
レストランのスタッフに英語が通じない。
１Fのバーのスタッフは、ワインのメニューを把握していない。
レセプションでBONVoyポイントの手続きをしようとしたところ３０分位かかった。またそれが間違っていた。
食事代と酒代を一つにまとめて請求してほしいと言っても無理やり別々に請求してきた。
他の都市でもWestin hotelには何度も泊まっているが、ここが一番レベルが低い。Westin Hotelではない。
par un voyageur
Publié le 26 juill. 2024 sur Hotels
par un voyageur
LOTS OF SCOPE FOR IMPROVEMENT
Publié le 22 juill. 2024 sur HotelsThe staffs at the Reception, breakfast restaurant, and the Phoenix Mall shuttle service were friendly. However, the stay was completely destroyed during my stay on 19th and 20th July (till afternoon) because of dirty water coming in the taps for about 3 hours because of some problems (19th July). The following morning I realized leakage in the toilet shower tap that made the floor full of water and risky to step on. The hotel could not do much and were trying to arrange for repair. However, we had to get ready to go to the airport and we were really worried about other things including packing. I have taken photos of the bathroom to avoid any dispute later. The only consolation we had was the free drop-off at the airport, but this inconvenience on the last days of our stay puts us off to recommend or stay in Westin any more. It is supposed to be a 5-star hotel, but we were feeling let down because of the high price we paid for our stay. In comparison, our one-night stay at Ramada by Wyndham during 16-17 July was very good and this hotel is 10 times better than Westin. Unlike Courtyard by Marriott at Agra, Uttar Pradesh, India, where we get nice fragrance of flowers in the living space, we used to get the smell of fish-frying from the open kitchen in the open areas of Westin (another Marriott chain hotel). We discussed this issue with the Chef also, who was kindly meeting people to get their opinions. The road outside the hotel is a disaster and always noisy.
par un voyageur
Publié le 19 juill. 2024 sur Hotels
par un voyageur
Publié le 7 juill. 2024 sur Expedia
