Note fondée sur 939 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 sept. 2024 sur Hotels
I booked for 2wks but ended up staying there for 3days because of AC “issue” (it might not be hardware issue but rather a setting by the hotel not adjustable by residents). Complained to front desk but was told “our AC has no problem”. Breakfast was the same every day. Based on my colleagues recommendation, I moved to Schweizer Dorf (a nearby hotel), better room and service and breakfast.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
par un voyageur
Publié le 20 sept. 2024 sur Hotels
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Cafe was impressive! Good bed ! and peaceful
Commentaires de Gestion de l’hôtel
27 sept. 2024 par 신라스테이천안, Gestion de l’hôtel
We love your review! My restaurant team were super happy with the feedback. I am sure we will welcome you back soon. Many thanks again
par un voyageur
This hotel need renovation
Publié le 13 sept. 2024 sur HotelsSecond time being here, but still I am noticing hotel room conditions in general is not as good as I expected to be. For an instance, wall papers are lifting, damaged ,moldy and soiled. Tiles in toilet is damaged separating, requires inspection and need to be fixed.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par 신라스테이천안, Gestion de l’hôtel
Thank you for bringing this to our attention. My sincere apologies regard the matter you pointed out. We are always happy to switch a guest room. issue as we want each of our guests to experience a relaxed and productive stay. I hope we can welcome you back in the future. Kind regards.
par un voyageur
침구 관리 심각하군요
Publié le 13 sept. 2024 sur Hotels늦은 저녁에 체크인하고 침대 이불위에서 잠이 들었어요
자다보니 에어컨 때문에 추워서 이불속으로 들어가려고
이불을 펼치니 피 묻은 자국이 있어서 놀랐네요 너무 피곤해서 반대쪽 이불 힌컨에 배만 기리고 잤습니다 체크아웃할 때 사진이랑 상황 설명하니 그럴리 없다는 반응으로 형식상 죄송하다 그럴리 없다고 설먕하시는데 기분은 상당히 안좋있습니다
평소 출장이 많아 신라스테이 자주 이용하는데 실망이네요
모텔두 아니고 참~~
Commentaires de Gestion de l’hôtel
27 sept. 2024 par 신라스테이천안, Gestion de l’hôtel
고객님 안녕하십니까.호텔 투숙 중 불편을 드린점 다시한번 사과말씀 드립니다.말씀 주신 린넨오염에 대하여 정확한 원인을 파악하여 향후 운영에 참고하도록 하겠습니다.또한 직원응대에 대하여 다시한번 교육진행을 하겠습니다. 소중한 말씀에 다시 한번 감사를 드리오며 가족 여러분의 건강과 평안을 진심으로 기원합니다감사합니다.
par un voyageur
Publié le 6 sept. 2024 sur Hotels
par un voyageur
Publié le 6 sept. 2024 sur Hotels
par un voyageur
Publié le 4 sept. 2024 sur Hotels
par un voyageur
Publié le 1 sept. 2024 sur Hotels
