Note fondée sur 535 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,5 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par Hotel manager, Gestion de l’hôtel
Dear Gabriel,Thank you so much for your perfect rating! We're thrilled to hear that you had a great experience with us. Your positive feedback is greatly appreciated and encourages us to keep providing excellent service.Sincerely, Hotel Manager
par un voyageur
Publié le 3 août 2024 sur Expedia
Spacious rooms nice Jacuzzi.
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We’re glad to hear that you enjoyed the spacious rooms and the Jacuzzi. We hope to welcome you back for another pleasant stay.Sincerely, Hotel Manager
par un voyageur
Publié le 2 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,“Thank you for the 8 out of 10 rating! We're pleased you had a good experience and will focus on the points you raised to make your next visit even better.”Sincerely, Hotel Manager
par un voyageur
Publié le 2 août 2024 sur Expedia
Terrible policy of, not letting traveling couples, visit each other's room. To much nonsense in such. NEVER SHALL I, OR MY FRIENDS WILL, STAY AT ANOTHER OF THESE NAMED HOTELS.
Commentaires de Gestion de l’hôtel
3 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,"We’re sorry to hear about your experience. Our policy on room visits is intended to ensure guest safety and privacy. We understand this can be inconvenient, and we appreciate your feedback. If you have any further concerns, please reach out directly to our customer service team."Sincerely, Hotel Manager
par un voyageur
Publié le 30 juill. 2024 sur Expedia
The property was outdated old under construction- ceiling had a leak unpainted patch that had to be stuccoed and fixed paper towels hanging from wall then was charged 20$ to check in 40 min early! Didn’t feel like luxury or customer service when we brought to front desk attention they justified the condition by saying well it rained last week…… didn’t feel like a room I’d pay over 200$ a night for - ruined my anniversary n I never get out
Commentaires de Gestion de l’hôtel
30 juill. 2024 par hotel manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. We're pleased to hear about the friendly staff and clean environment. However, we regret to hear about the issues you experienced, including the shower, AC unit, and the outdated condition of the property. Charging for an early check-in, especially given the circumstances, is not reflective of the experience we aim to provide. Your feedback will be used to address these concerns and improve our services.Sincerely, Hotel Manager
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
par un voyageur
Publié le 22 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Brittany,We are ecstatic to receive your 10-star rating! Thank you for choosing our hotel and taking the time to leave such good ratings. We work hard to ensure that our visitors have a good experience, and we're delighted to hear that your stay exceeded expectations. We hope to host you again in the future and provide another memorable stay. Thank you for your fantastic rating!Sincerely, Hotel Manager
par un voyageur
Publié le 19 juill. 2024 sur Expedia
Peaceful and wonderful staff
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Lisa,Thank you for the 5-star rating! We're delighted that that you enjoyed the peaceful atmosphere and found our staff wonderful. We look forward to welcoming you back!Sincerely, Hotel Manager
