Note fondée sur 121 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Eva, Gestion de l’hôtel
Hi, Connie! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Eva
par un voyageur
Publié le 22 juin 2024 sur Expedia
When you call, it's very hard to understand the owner. The mattress needs to be replaced. The chalking around the tub needs to be redone. There was no breakfast or fruit. Asked to use the ironing board and the cover has holes in it. Only reason we stayed there, was it was near the wedding.
Commentaires de Gestion de l’hôtel
28 juin 2024 par Joey, Gestion de l’hôtel
We are sorry to hear about your experience, James! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Joey
par un voyageur
Publié le 10 juin 2024 sur Expedia
The property needs updated and cleaned. We stay here often due to location proximity of family. Every time I stay, the property gets a little worse.
Commentaires de Gestion de l’hôtel
13 juin 2024 par Dewi, Gestion de l’hôtel
Hey, Kimberly! Thank you so much for rating us positively. As per the feedback, we can see that you are not completely satisfied with our services, we have notified the concern with our significant team to ensure a comfortable stay in the future. Regards, Dewi
par un voyageur de Gaines
Publié le 10 juin 2024 sur Expedia
This hotel was extremely dirty and smelled like smoke even tho it was non-smoking. There were stains and cigarette burns in the bedding. Will never stay there again.
Commentaires de Gestion de l’hôtel
13 juin 2024 par Joey, Gestion de l’hôtel
We are sorry to hear about your experience, Rachael! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon and we will ensure that you experience the comfort and hospitality we are known for. Regards, Joey
par un voyageur
Publié le 24 mai 2024 sur Expedia
Very dirty, sheets stained , mirrors filthy. But limited places to stay close to our destination.
Commentaires de Gestion de l’hôtel
3 juin 2024 par Ammy, Gestion de l’hôtel
Hi, Lisa! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim
par un voyageur
Publié le 22 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 juin 2024 par Ammy, Gestion de l’hôtel
Hi, Hannah! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.
par un voyageur
Publié le 12 mai 2024 sur Expedia
Was good.
Commentaires de Gestion de l’hôtel
4 juin 2024 par Ammy, Gestion de l’hôtel
Hi, Nickalus! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.
par un voyageur
Publié le 4 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 juin 2024 par Eva, Gestion de l’hôtel
Hi, Dejanee! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Eva
par un voyageur de De Pere
Publié le 29 avr. 2024 sur Expedia
Towels were stained, bathroom floor was dirty, sink had rust stains, hot water was rusty colored. Room was clean sheets were stained. Dog price was very high. They did bring in a refrigerator for us to use. Hotel needs to be upgraded. The air conditioner kept the room cool, TV worked and the refrigerator worked well There is plenty of green space for walking dogs.
Commentaires de Gestion de l’hôtel
2 juin 2024 par Lisa, Gestion de l’hôtel
Hi, Candace! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Lisa
par un voyageur
Publié le 25 avr. 2024 sur Expedia
I didn't even end up staying at the property I walked into the front office heard the gentleman rudely say to the two gentlemen that were trying to rent a room that they needed not to jump back and forth on the beds like monkeys very rudely may I add as he looks up at me and says I'll be with you in a minute and then tells the man that he will take them to their room. I have never seen such service or I guess disservice as well as the hotel smelling very badly and a written sign stating there was a per night per pet fee that means I would have spent what I normally would have spent for a four to five star hotel for 3 days with my stay for 4 days for I had 3 dogs. I turned around and walked out and never looked back not only was I not able to get a refund but I am very taken back by the lack of respect from a business I do not feel I should have to pay for this stay for I did not stay here nor would I ever recommend this type of property to anyone run as fast as you can.
Commentaires de Gestion de l’hôtel
2 juin 2024 par Lisa, Gestion de l’hôtel
Something like this should not have happened, Cassey! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Lisa
