Note fondée sur 926 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 déc. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
14 janv. 2021 par Front Desk Aloft Chesapeake , Gestion de l’hôtel
Verified Traveler, We appreciate your positive feedback about your experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
Sincerely,
Aloft Chesapeake
par un voyageur
Bel hôtel
Publié le 15 août 2019 sur HotelsHotel propre, de style contemporain avec un beau hall. Très bon service et lors du check in. Toutefois, le déjeuner n’est pas inclus et le choix des items pour déjeuner est limité, il pourrait y avoir une grande amélioration de ce côté.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Guest Services Team, Gestion de l’hôtel
Dear Chernat, We are delighted you enjoyed your stay at Aloft Chesapeake. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Sincerely,Your Guest Services Team at Aloft Chesapeake
par un voyageur
Publié le 29 sept. 2024 sur Expedia
One staff member was consistently rude and was not interested in being accommodating to any normal request such as needing an extra blanket. The blankets on the beds are basically thick sheets so it is cold. The gym is unusable because an AC unit was never installed in that room according to a staff member. It was 77* and humid in that space. The rooms allow pets so the carpets smell and the rooms have a moldy smell. My allergies were terrible the entire stay.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Guest Services Team, Gestion de l’hôtel
Dear Alice, Thank you for sharing your experience with us. We are sorry to hear that you were not feeling well during your time with us and apologize for the challenges you encountered during your stay, especially regarding the level of service you received from one of our associates and the issues you experienced with your room and regarding the gym. Your comfort and satisfaction are important to us, and we regret not meeting your expectations. We will share your remarks appropriately, as we take these types of comments seriously. Thank you for bringing your concerns to our attention. We hope to have another chance to show you the authentic, warm hospitality that we are known for the next time you return to the area.Sincerely,Your Guest Services Team at Aloft Chesapeake
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Guest Services Team, Gestion de l’hôtel
Dear Lawrence, We are delighted you enjoyed your stay at Aloft Chesapeake. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Sincerely,Your Guest Services Team at Aloft Chesapeake
par un voyageur de Cape Coral
Publié le 28 sept. 2024 sur Expedia
It’s an older property but in ok shape.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Guest Services Team, Gestion de l’hôtel
Dear Scott, Thank you for your generous review. We’re glad to read you found our property to be in decent condition. We strive to maintain a welcoming atmosphere for all our guests. We love what we do, but it is always nice to be recognized for a job well done! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Aloft Chesapeake.Sincerely,Your Guest Services Team at Aloft Chesapeake
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Services Team, Gestion de l’hôtel
Dear Wayne, Thanks for taking the time to share your feedback. It is wonderful to hear you enjoyed everything at Aloft Chesapeake. We can't wait to host you again!Sincerely,Your Guest Services Team at Aloft Chesapeake
par un voyageur
Publié le 23 sept. 2024 sur Expedia
The staff was so friendly and helpful!
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Guest Services Team, Gestion de l’hôtel
Dear Alfredo, Thank you for choosing Aloft Chesapeake and for your fantastic review. We take pride in offering outstanding service to all our guests, and we are glad to know our team exceeded your expectations. We appreciate all of your feedback and look forward to your next visit. All the best.Sincerely,Your Guest Services Team at Aloft Chesapeake
par un voyageur
Publié le 22 sept. 2024 sur Expedia
The room wasn’t cleaned after our 1st night and dirty towels weren’t replaced. The bed was super low to the floor. Asked to change rooms, not accommodated!
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Guest Services Team, Gestion de l’hôtel
Dear Anita, Thank you for taking the time to share your experience. We sincerely apologize for the housekeeping issues you experienced and any discomfort with the bed in your room. While room availability can sometimes limit our ability to fulfill requests immediately, we understand how frustrating this must have been and regret we were not able to make up for the inconvenience. Please know that we will address your concerns appropriately to prevent similar situations in the future. Your feedback is invaluable in helping us improve, and we hope you’ll consider staying with us again so we can provide you with a more seamless and comfortable experience.Sincerely,Your Guest Services Team at Aloft Chesapeake
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Your Guest Services Team at Aloft Chesapeake, Gestion de l’hôtel
Dear Tasha, We are pleased to receive your generous rating for Aloft Chesapeake. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Your Guest Services Team at Aloft Chesapeake
