Note fondée sur 934 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 août 2024 sur Expedia
We were put in a handicap accessible room and I am 6’ 4” so the shower head was shoulder height! We were told there were no other rooms available! Also we were lead to believe we would receive breakfast at no charge.We will not return
Commentaires de Gestion de l’hôtel
18 août 2024 par Guest Services Team, Gestion de l’hôtel
Dear Rodney, Thank you for sharing your feedback. We apologize for the inconvenience you experienced with the room and the misunderstanding about breakfast. We understand how frustrating this must have been, especially with the issue in the bathroom which you described. Please know that we will share these concerns to improve our guest experience. We regret that we did not meet your expectations and hope you consider giving us another chance in the future.Sincerely,Your Guest Services Team at Delta Hotels by Marriott Chesapeake Norfolk
par un voyageur
Publié le 14 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 août 2024 par Guest Services Team, Gestion de l’hôtel
Dear Kevin, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Delta Hotels Chesapeake Norfolk. Thanks for choosing us for your time in the city; we hope to see you again soon.Sincerely,Your Guest Services Team at Delta Hotels by Marriott Chesapeake Norfolk
par un voyageur
Pretty Good
Publié le 9 août 2024 sur HotelsThis was a very nice hotel. Great area close to other businesses. The front desk and restaurant staff was pleasant. I did use the fitness center which had good equipment for a decent workout. The restaurant area was cool, food was delicious and the server was very nice. My only issues were that I paid for a king bed and got 2 queen beds instead. They didn't even advise me of any room change at the front desk, so I called from my room and was told there were no kings available. I didn't make a huge deal about it BUT at the same time, I'd like to get what I pay for. Also, there was no microwave in the room do I had to eat cold leftovers. Other than those things, I would definitely stay here again.
Commentaires de Gestion de l’hôtel
11 août 2024 par Your Guest Services Team at Delta, Gestion de l’hôtel
Dear Kimberly, Thank you for sharing your experience at Delta Hotels Chesapeake Norfolk. We are pleased you enjoyed the location, our friendly staff, and the fitness center. It’s great to hear that the food and service at our restaurant met your expectations. We apologize for the mix-up with your room type and for the inconvenience of not having a microwave available. Your feedback is important, and we are addressing these issues to enhance our guest experience. We look forward to welcoming you back and providing you with the accommodations you expect and deserve. We appreciate your understanding.Sincerely,Your Guest Services Team at Delta Hotels by Marriott Chesapeake Norfolk
par un voyageur
Publié le 9 août 2024 sur Expedia
.
Commentaires de Gestion de l’hôtel
10 août 2024 par Guest Services Team, Gestion de l’hôtel
Dear ANITA, Knowing you enjoyed every aspect of your stay at Delta Hotels Chesapeake Norfolk is why we do what we do! Thank you for taking the time to leave your rating. We look forward to seeing you again whenever your travels bring you back to the area.Sincerely,Your Guest Services Team at Delta Hotels by Marriott Chesapeake Norfolk
par un voyageur
Publié le 5 août 2024 sur Expedia
Rooms are not spacious.
The fridge was very tiny and nothing could fit inside.
No microwave in the room
Commentaires de Gestion de l’hôtel
6 août 2024 par Guest Services Team, Gestion de l’hôtel
Dear Albert, Thank you for rating your recent stay with us and for sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for any inconvenience you experienced and appreciate you bringing your concerns to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Your Guest Services Team at Delta Hotels by Marriott Chesapeake Norfolk
par un voyageur
Publié le 5 août 2024 sur Expedia
Enjoyed my stay
Commentaires de Gestion de l’hôtel
6 août 2024 par Guest Services Team, Gestion de l’hôtel
Dear Teyaughtey, We are delighted you enjoyed your stay at Delta Hotels Chesapeake Norfolk. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Sincerely,Your Guest Services Team at Delta Hotels by Marriott Chesapeake Norfolk
par un voyageur
Publié le 4 août 2024 sur Hotels
It was good
Commentaires de Gestion de l’hôtel
5 août 2024 par Guest Services Team, Gestion de l’hôtel
Dear latasha, Thank you for taking the time to leave your feedback! It is fantastic you enjoyed your time at Delta Hotels Chesapeake Norfolk so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Sincerely,Your Guest Services Team at Delta Hotels by Marriott Chesapeake Norfolk
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Facilities were good. The bar was great, as most are usually not. The room clearly has a water leak in the stack behind the tub, you may want to look into that.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Guest Services Team, Gestion de l’hôtel
Dear Tony, It is lovely to hear how much you enjoyed your stay at Delta Hotels Chesapeake Norfolk. We're particularly pleased that you enjoyed our beautiful property and bar. We have noted your feedback about your observations in the room and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope to welcome you back soon!Sincerely,Your Guest Services Team at Delta Hotels by Marriott Chesapeake Norfolk
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Guest Services Team, Gestion de l’hôtel
Dear Diane, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Your Guest Services Team at Delta Hotels by Marriott Chesapeake Norfolk
par un voyageur
Not so good breakfast was terrible I had to send b
Publié le 23 juill. 2024 sur HotelsCommentaires de Gestion de l’hôtel
23 juill. 2024 par Guest Services Team, Gestion de l’hôtel
Dear Jacqueline, Thank you for being our guest. We are glad you enjoyed your overall stay; however, we were sorry to read that you did not thoroughly enjoy our breakfast. We will certainly follow up with our food and beverage team to see where we can do better. Thank you for your feedback, and we hope to see you again soon.Sincerely,Your Guest Services Team at Delta Hotels by Marriott Chesapeake Norfolk
