Note fondée sur 942 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 févr. 2023 sur Hotels
Hôtel très bien.
Restaurant très moyen pour un tel niveau d'hôtel
Commentaires de Gestion de l’hôtel
12 févr. 2023 par Frank Noel , Gestion de l’hôtel
Thank you for taking the time, to leave us comments we do hope to see you very soon.
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Great staff, great hotel
Commentaires de Gestion de l’hôtel
10 oct. 2024 par DoubleTree by Hilton Chester, Gestion de l’hôtel
Dear Ryan,Thank you for choosing to stay with us recently and taking the time to share your 10 out of 10 rating and review of your time here. We are absolutely thrilled to read how much you enjoyed your stay, it is especially pleasing that you felt well looked after by our team.Should your travels bring you back to Chester in the future, we hope to be able to welcome you back very soon.Warmest Regards
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 oct. 2024 par DoubleTree by Hilton Chester, Gestion de l’hôtel
Dear ROBERT,Thank you for sharing your rating of your recent stay with us at DoubleTree by Hilton Chester. We are pleased to learn that your time with us was enjoyable and very much hope to be able to welcome you back to our hotel in the near future.Warmest Regards
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Staff and service feedback would have been excellent for reception staff but restaurant staff were absent from post for so long that we crossed the restaurant to a desk where the young lass in attendance was chatting to a colleague and laughed at us for approaching the wrong station. We came to realise that the person with whom she was chatting was the one absent from post when we arrived to dine. Very rude on both counts.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par DoubleTree by Hilton Chester, Gestion de l’hôtel
Dear J,Thank you for choosing to stay with us at DoubleTree by Hilton Chester and taking the time to share your review of your time here. We are delighted to learn that our front desk team made such a positive impression on you.We are always aiming to improve our offering in terms of both service and facilities with honest comments like your only helping us with this aim.Should your travels bring you back to Chester in the future, we hope to be able to welcome you back to our hotel.Warmest Regards
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Guest Services, Gestion de l’hôtel
Dear Kirsty,We are sorry to learn that there were elements of your stay that did not meet with your expectations on this occasion.Kind Regards
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Our stay here was overall excellent, rooms clean and comfortable, outside areas very good weather permitting, bar and restaurant very good and reasonably priced. Excellent location for visiting Chester and of course the Zoo.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Guest Services, Gestion de l’hôtel
Dear Graham,We are delighted that you chose to stay with us whilst visiting the area. Thank you for sharing your positive experience with us.Kind Regards
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Guest Services, Gestion de l’hôtel
Dear Kirsty,Thank you for sharing your positive experience with us, We are delighted that you enjoyed your stay.Kind Regards
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Vastly over priced for what it was, spa extra , breakfast not included and small rooms dominated by the bed.
Not value for money in my opinion
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Guest Services, Gestion de l’hôtel
Dear Ciaran,Thank you for sharing your thoughts with us, rates are available with breakfast included on all booking platforms, this offers greater choice for our guests, and breakfast is always available should guests change their mind. We are sorry that you were unable to select a rate that met with your requirements.Kind Regards
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Note the swimming pool is viewed as part of the spa so you are charged £20 if you just want a swim. Bit cheeky to be honest. Stayed in many hotels and none charged extra for use of the pool.
Room too hot and air conditioning obviously set to limit too high!
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Guest Services, Gestion de l’hôtel
Dear Rob, Thank you for taking the time to share your experience with us. Spa access information is on all booking platforms and the pool not a listed hotel amenity, specifically on Expedia the spa charge is listed under important information, the supplement covers the provision of towels, robes and slippers and limits the number of guests per session to improve the experience. Our AC parameters are within the Hilton Brand standards, which aims to reduce the environmental impact that energy use has. We are sorry that these elements of tyour stay did not meet with your expectations on this occasion.Kind Regards
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Wonderful relaxing stay
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Guest Services, Gestion de l’hôtel
Dear Samantha,Thank you for taking the time to share your positive experience with us, we are delighted to learn that you have enjoyed your stay and hope that you choose to return to us again soon.Kind Regards
