Note fondée sur 104 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 août 2024 sur Expedia
This would've been a 5 star review but for the cleanliness of the room. There was dust on the units, cobwebs in the top corners, black mold round the window seals & I've no idea when the floors were last cleaned but DO NOT walk around in bare feet. I also found the bedding very basic, my duvet cover had a hole in it & the pillows were flat & uncomfortable. There were damp patches on the walls, some of which had white deposits so I believe this to actually be damp but when raised with the duty manager was told the rooms were fully repainted 4 weeks ago & it was a reaction of the paint with the lime in the walls. Having reasearched what that looks like it absolutely isn't this & I asked for a partial refund.
We returned to find a breakfast voucher for the cafe but I felt we'd been fobbed off & had no further response (our plans meant we couldn't stay for breakfast so no recompense at all). The sound proofing needs work as well, I could hear every movement next door after they arrived. Given it's advertised as luxury accommodation they really need to up their game to reflect this. However the set up of the room was good with enough space for 2 people, free tea/coffee/wifi & a very convenient location. It's quiet despite the motorway & close to local attractions. More premier inn than premier league.
Commentaires de Gestion de l’hôtel
19 août 2024 par Oakwood Farm, Gestion de l’hôtel
Dear Sarah, Thank you for your review. We are pleased you liked the room set up and the convenient location of Oakwood Farm. I am sorry but I don't fully agree with you regarding the cleanliness of the room, our rooms are thoroughly cleaned everyday by housekeeping who is very particular, but if a cob web was missed in a top corner then we can only apologise for that. As explained by the manager during your stay, the walls have been painted but unfortunately a reaction did occur. We are sorry the stay wasn't up to your expectations but we hope you had a safe onward journey. Kind RegardsOakwood Farm
par un voyageur
Publié le 14 août 2024 sur Hotels
Went above and beyond in relation to our stay, finding fridge to store medication
Well informed prior to stay with phone and email communication
Nice location, simple rooms but clean and practical
Commentaires de Gestion de l’hôtel
19 août 2024 par Oakwood Farm, Gestion de l’hôtel
Hi Liam, Thank you for your review, we are pleased you enjoyed your stay.Kind RegardsOakwood Farm
par un voyageur
Publié le 6 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Oakwood Farm, Gestion de l’hôtel
Dear Rebecca, Thank you for your review, we are pleased you enjoyed your stay.Kind RegardsOakwood Farm
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Oakwood Farm, Gestion de l’hôtel
Hi Julie Thank you for your review
par un voyageur
Publié le 14 juin 2024 sur Expedia
par un voyageur
Family weekend at the races and touring Chester
Publié le 30 mai 2024 sur HotelsMet our expectations feels like you are in a rural location yet close enough to the City of Chester and close to motorway intersections Made to feel welcome by the owners and the cafe on site
Commentaires de Gestion de l’hôtel
3 juin 2024 par Oakwood Farm, Gestion de l’hôtel
Dear Paul Thank you for your review, we are pleased you enjoyed your stay at Oakwood Farm.Kind RegardsOakwood Farm
par un voyageur
Publié le 29 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 juin 2024 par Oakwood Farm, Gestion de l’hôtel
Dear RutgerThank you for your review, we are pleased you enjoyed your stay.Kind RegardsOakwood Farm
par un voyageur
Publié le 29 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Oakwood Farm, Gestion de l’hôtel
Hi MichelleThank you for your review, we are pleased you enjoyed your stayKind Regards
par un voyageur
Publié le 23 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Peter , Gestion de l’hôtel
This review is based on us not giving you a refund for you not turning up. And your threat of a poor review if we didn’t refund email is held on our system for all to see if requested.
par un voyageur
Publié le 11 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
12 déc. 2023 par Peter, Gestion de l’hôtel
Thank you for a great review
