Note fondée sur 925 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Was ok
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Guest Services Manager , Gestion de l’hôtel
Good afteroon,Thank you for your feedback and we are happy that you had a good stay.Warm regards,Connor
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Guest Services Manager, Gestion de l’hôtel
Hello, RhiannonThank you for your rating.We are delighted to see you thoroughly enjoyed your recent visit and we hope this inspires a return in the future.Kind regards,Liam
par un voyageur
Publié le 29 sept. 2024 sur Expedia
We stayed here for a wedding recently! Our rooms were in the old side which is EXTREMELY tired and in need of refurbishment. The room was above the main entrance and very noisy due to this and the window being single glazed The room was also Baltic! I have never stayed anywhere as cold. I asked for a heater which was kindly delivered as our heating was not working. The breakfast was ok but we had to ask for butter, bread, repeatedly tea as no one came. The plates are minute too! So although it was ok…we were certainly not impressed.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Guest Services Manager, Gestion de l’hôtel
Hello, NicolaThank you for taking the time to leave a review.We are disappointed to hear of your dissatisfaction with the bedroom occupied during your recent stay. Please be rest assured your feedback is valued and we will review this as a team to see if we can make the improvement required.With regard to the heating, I have been informed the underfloor heating was turned on, so we do apologise if you felt uncomfortable initially by the temperature of the room. On the contrary, I am pleased to hear that upon request, my colleague assisted with an additional heater for yourself which did help somewhat.Once again, we apologise that we did not maintain our usual high standard of service and we hope this won't be your overriding impression of our resort.Kind regards,Liam
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Everything was spot on from start to finish. Only thing i was say if you could have facility in the ladies toiets for the time of the month . As i came on unexpectedly, i spoke to a member of staff behind the bar, he did everything he could to provide me with what i needed. I couldnt thank him enough. Thank you so much. To finish off our wonderful stay, the breakfast was absolutely beautiful, just what was needed. Would highly recommend this to everyone.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Guest Services Manager , Gestion de l’hôtel
Good evening,We appreciate your review and are over the moon that you had the best stay and our staff gave you a very high standard or service.I will pass your idea onto higher management as I think this would be a great idea!Warm regards,Connor
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Senior Guest Services Manager , Gestion de l’hôtel
Hi Robert, Thank you for taking the time to leave our hotel a review. I am pleased to hear that you enjoyed your recent experience with us at WILDES and I look forward to welcoming you back to the hotel in the near future. Warm regards, CoreySenior Guest Services Manager
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Senior Guest Services Manager , Gestion de l’hôtel
Hi Danny, Thank you for your feedback. Sam from our corporate team has been in touch and we look forward to welcoming you back to the hotel in the near future. Warm regards, CoreySenior Guest Services Manager
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Lovely hotel, on entering reception it smelt and looked lovely. Bar and restaurant very modern, clean and comfortable. All staff very welcoming.
We booked a deluxe room which had a large bed which was very comfortable, sadly this was let down by the very uncomfortable pillows. Bathroom was modern with a ‘rain shower’ ( ladies remember a shower cap), only slight issue with mould around bottom of shower screen.
Overall a very nice hotel and we would definitely stay again.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Services Manager , Gestion de l’hôtel
Good evening,We appreciate your feedback and are really happy you enjoyed your stay.I will get our maintenance to look at the shower and get that up to our standards.Warm regards,Connor
par un voyageur
Poor Attention To Detail
Publié le 25 sept. 2024 sur HotelsStayed here on many occasions for work, this occasion the attention to detail poor. Not able to get into restaurant to eat for dinner, requested toiletries for room that never arrived, and billed £100 more than should have been - corrected when challenged, however had to request invoice to view before paying.
Beautifully aesthetic hotel, service and communication needs addressed!!
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Services Manager , Gestion de l’hôtel
Good evening,I am really sorry to hear about your time here at Wildes.I am going to pass this onto higher management and get then to look into this.We apologise for the inconvenience.Warm regards,Connor
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Guest Services Manager , Gestion de l’hôtel
Good evening,Thank you so much for you review, we really appreciate your review and are happy you enjoyed your visit to Wildes.Warm regards,Connor
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Guest Services Manager , Gestion de l’hôtel
Good evening,Thank you so much for you review, we really appreciate your review and are happy you enjoyed your visit to Wildes.Warm regards,Connor
