Ratings based on 10 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Stay at Birchwood
Posted Oct. 8, 2024 on HomeAwayThe cottage was very clean and we enjoyed our stay would recommend
Comment from Hotel Management
Oct. 17, 2024 by VrboOwner, Hotel Management
Holly, thank you for choosing Birchwood to be your vacation stopping place! We hope you enjoyed the surrounding area and beautiful fall weather! We'd love to have you again, next time you're looking for a getaway!
by A traveller
Not recommended
Posted Sep. 3, 2024 on HomeAwayVery disappointing experience at this cottage. The AC didn’t work. The rooms got so hot & stuffy, we had 2 sleepless nights. The wi-fi was extremely weak. Basic things like hand wash soap, dishwashing liquid, kitchen towels, which are usually provided in most vacation homes were not provided. We had to rush to the store to get them the night we arrived. We had initially booked our stay for 2 nights, and later extended it by 1 more day. The owner, Patrick had agreed to that. However, he had never mentioned when the extra payment was due, and as such we assumed we would settle all dues while checking out. On the third day, when we were out, he called and started yelling about the money and demanded we need to pack and leave immediately! We cancelled all our plans for the day, left the place but paid anyway for the third night before leaving. Overall, our experience was very poor and we wouldn’t recommend this vacation home to others.
Comment from Hotel Management
Sep. 18, 2024 by VrboOwner, Hotel Management
Raj, Thank you for your review of Birchwood Cottages. We regret that your experience did not meet your expectations and would like to address some points. We do not offer air conditioning, as noted in our listing. We do provide functional box fans for each bedroom. Wi-Fi can be inconsistent due to factors such as network issues in our rural location. We have a quality mesh network on our property and are at the mercy of Spectrum. We clearly state in our documentation that consumable items are not provided, local stores are available if needed. Regarding your extended stay, we adjusted your reservation as requested and notified you via VRBO for the additional payment, required before check-in, per our policy. Despite reminders and follow-ups, we did not receive the payment nor a response from you. On the day of your original checkout, we found your pet in the unit and continued to await payment. We had to assume you were either staying without payment or had forgotten. Clear communication and adherence to our policies would have resolved this smoothly. We regret that your stay did not align with your needs and hope you have better experiences in future travels
by A traveller
Can’t wait to go back!
Posted Aug. 12, 2024 on HomeAwayWe had a great week at Birchwood Cottages!! The cottage itself was clean and tidy. We enjoyed the kayaks, SUP boards, beach toys, etc that they have available for everyone to use.
We were there during a major storm, and lost power. We immediately were checked on and assured that the generator was on so we would at least have water. Hosts were quick to respond to any questions we had. My youngest is already asking for us to book for next summer.
Comment from Hotel Management
Aug. 13, 2024 by VrboOwner, Hotel Management
Cheri -- we are so glad you and your family were able to enjoy this little piece of paradise, even despite the crazy storm! Thank you for your kind words and being a wonderful guest! We'd love to have you again next time you are looking for a getaway!
by A traveller
Awesome area
Posted Jun. 20, 2024 on HomeAwayBeautiful area peaceful the place was nice and clean and cozy me and my family had a marvelous time we loved it. Would recommend to friends family and other thank you so much for your service.
Comment from Hotel Management
Jun. 22, 2024 by VrboOwner, Hotel Management
Stephanie, thank you for choosing to stay at Birchwood Cottages, we are so glad you had a wonderful time with your family and we'd love to have you back!
by A traveller
SPECTACULAR weekend getaway
Posted Oct. 19, 2022 on HomeAwaySpectacular weekend AMAZING weather INCREDIBLE views our cabin was perfect and our host's we're so attentive, patient and so friendly. OH and best of all the Loon greeted us apon our arrival. Thank you Patrick and Margo we'll definately be back
Comment from Hotel Management
Oct. 20, 2022 by VrboOwner, Hotel Management
Anne -- thank you so much for choosing Birchwood, we are so glad that you all had a wonderful time here enjoying the Adirondacks at a beautiful time of year, and that you got to hear the Loon(s) before they headed south! We'd love to have you back!!
by A traveller
Home away from home
Posted Sep. 25, 2021 on HomeAwayThis is my third year with my friends I really enjoy the serenity the cleanliness and over all the beauty of the place. We can't wait can't wait till next summer. And the caretakers are just amazing
Comment from Hotel Management
Oct. 4, 2021 by VrboOwner, Hotel Management
Connrod, we're so glad you came back this year and as always - thank you for being a wonderful guest and your kind words! Looking forward to having you next year!
by A traveller from Somerset, Massachusetts
B
Posted Sep. 24, 2019 on HomeAwayB
Comment from Hotel Management
Mar. 21, 2020 by VrboOwner, Hotel Management
Micheal - thank you so much for choosing Birchwood for your Adirondack weekend getaway! We hope you enjoyed yourself and would love to have you back!
by A traveller
Great weekend
Posted Sep. 9, 2019 on HomeAwayWe had a great weekend get away much thanks to Margo for accommodating us on short notice. Enjoyed the cabin , the evening fires , the grounds were well kept , got some great photos kayaking with the lions . Very nice stay would definitely recommend and return .
Comment from Hotel Management
Mar. 21, 2020 by VrboOwner, Hotel Management
Michael, thank you so much for the great review. We are so glad we were able to accommodate you on short notice, and that you enjoyed your quiet time at the lake! We appreciate the care you took in our property as well. We'd love to have you back if you're ever looking for another get away! Thanks again!
by A traveller
Waterfront paridise!
Posted Jun. 14, 2019 on HomeAwayThe owners are just the coolest people in the Adirondacks.
Comment from Hotel Management
Mar. 21, 2020 by VrboOwner, Hotel Management
Aww Thanks!
by A traveller
Birchwood Cottages Weekend Stay
Posted Jun. 11, 2019 on HomeAwayThe property is a part of a group of cottages, this particular cottage has wonderful lake views and is less than a one minute walk to the beach across the street. There are very few public beaches at this lake so having a private beach for these properties is very nice. The cottage was small but a perfect size for the group of four we had. There are many outdoor amenities they offer such as firewood for a fire pit right outside the cottage, kayaks, floats and beach chairs.
We did not like how you had to provide your own sheets and towels, this is very uncommon for a home rental. We also found an open tupperware container in the refrigerator with food still in it among other food left in the refrigerator and freezer which led us to believe the cottage wasn't cleaned very well. Since we had to pay a cleaning fee prior to our stay, we did not really appreciate having to provide our own sheets and towels and having food left from someone else.
There was also a disconnection between the property management company and the VRBO website. I was made to sign a contract without being told until after I had already paid for the visit. There were also multiple discrepancies about details on the website and contract, which made me nervous to sign the contract.
Comment from Hotel Management
Mar. 21, 2020 by VrboOwner, Hotel Management
Sarah - thank you for staying at our property, in our Fireside cottage! We are glad you enjoyed the views and amenities offered at Birchwood Cottages.
It is typical in the Adirondacks, for a cottage rental property like ours (very few left operational) to not provide linens to everyone. We are non hospitality cottages, and listed as such (linens not provided) in the VRBO ad.
Contract signatures are required after you book because HomeAway/VRBO does not allow a separate contract within their booking process. We would only ever ask you to sign the contract once you've agreed to stay with us - but we have adjusted our verbiage within our ad to be more clear with this additional step.
We sincerely apologize for the cleaning mishap. Food left in the refrigerator and have already addressed it directly with our cleaning company -- we strive to prep these cottages appropriately for our incoming guests, and that is something that should never have been missed! We appreciate your review, and are glad you got some time away at the lake!
