Note fondée sur 274 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,9 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Carpeting needs serious cleaning.
Bed needs new mattress.
Needs thorough cleaning.
Paid close to $200 for 1 night and would have been better off sleeping in a tent!
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Jonathan RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES CHESTERTOWN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the uncleanliness of the property which hindered your stay. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Very noisy HVAC system - kept me up all night. Dirty carpeting, tiles were broken, Christmas decorations up in July. Trash all over the parking lot. Grass needed to be cut. Staff smoking outside. Pool closed. No breakfast, awful coffee. Nasty. One of the worst ever.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Robert,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES CHESTERTOWN. We're very sorry you were unhappy with your experience. You indicated that the HVAC unit was noisy, the tiles were broken, there was garbage in the parking lot and that you were displeased with the coffee, among other concerns. Please accept our sincerest apologies as this is not the standard of Red Roof. Thank you for bringing this to our attention.Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 14 juill. 2024 sur Expedia
Na
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Hello Gary, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Chestertown and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 7 juill. 2024 sur Hotels
Air didn't work well. 1st room smelled. Not good for what they charge.
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Chestertown. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the hinderance caused by the air conditioner and the odor during your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 27 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 juin 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hello Dolores, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn & Suites Chestertown and I felt good seeing your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 27 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 juin 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hello Melvin, Thank you for taking the time out of your busy day to complete our survey. The staff at the Red Roof Inn & Suites Chestertown and I felt great to see your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Red Roof hope you’ll visit us again on your next trip!Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 24 juin 2024 sur Expedia
Person checking me in was not very cordial; Other staff folks were pleasant; nice to have daily housekeeping; sign for motel was not visible (actually went to the next door motel); room size was excellent; hall carpet needs replacing
Commentaires de Gestion de l’hôtel
27 juin 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Jay,Red Roof felt great reading your comments regarding your recent stay at the Red Roof Inn & Suites Chestertown. Though your check-in experience wasn't an exceptional one, it's wonderful to see you were pleased with the pleasant service our staff extended, our housekeeping service, and our excellent room size. Red Roof aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 23 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Hello Daniel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES CHESTERTOWN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 20 juin 2024 sur Expedia
The bed and pillow were extremely uncomfortable. The bed was lumpy and the pillow was so large and firm that my neck was at an uncomfortable angle no matter my position. I had gone to bed about 11pm and by midnight, I realized there was no hope of getting any sleep, so I checked out. Never again.
Commentaires de Gestion de l’hôtel
22 juin 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Catherine. The staff and I at the RED ROOF INN & SUITES CHESTERTOWN were disappointed to see your 2/5 score following your stay. You indicated that the comfortability of the bed and pillow dampened your experience. Your satisfaction is important to Red Roof, so I am sorry this was not the impression we left you with. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Very truly yours, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 16 juin 2024 sur Expedia
Not exceptional, but clean.
Commentaires de Gestion de l’hôtel
18 juin 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Robert,Thank you for taking the time to leave a review. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES CHESTERTOWN. It's good to hear that you found our hotel to be clean, resulting in a 4/5 score. Please know that we value you as our guest and appreciate your business. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely,Sharma Red Roof ManagementRediResponse Specialist
