Note fondée sur 292 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
4,0 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 janv. 2025
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Anthony, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Chestertown and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we’re happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Room smelled -
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Elle,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Chestertown We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unpleasant odor in the room. Please accept our sincerest apologies for the impact this issue had on your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Close by the event I was going to.
My room had a closet and the the sliding doors were hanging against eachother out of their rail. The curtain hanger was coming out of the ceiling and the airconditioner started to come out of the wall. I can go on ,.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Marina,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES CHESTERTOWN. I am happy you found our location to be convenient for your travel needs. However, you indicated that the curtain hanger was coming out of the ceiling, the air conditioner started to come out of the wall and the other concerns you highlighted hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. I will be sharing your feedback with management in an effort to address your concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you for sharing your feedback and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Christopher, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES CHESTERTOWN and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Bad
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Yarin, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Chestertown and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 22 sept. 2024 sur Hotels
The bed was very comfortable, staff lovely, room is spacious. There was coffee in the room but none in the lobby. It would be nice to have coffee with cream/milk options.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Lisa,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES CHESTERTOWN. At Red Roof it's good to know that the staff is lovely, the bed is very comfortable and all positives stated. However, regarding your comment of the coffee options, this will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Dreadful hotel. None too clean. Not updated since brown was in vogue. Overpriced. Only thing going for it is the location which is close to Chestertown and the college.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thanks for sharing your feedback with us, Alf. The team at our Red Roof Inn & Suites Chestertown was saddened to see that we failed to provide you with a satisfactory stay. While we were pleased to read that you liked our close proximity to points of interest, it was displeasing to read that this was the impression left with you. You stated that the property was not updated and that it was overpriced, which hindered your stay. As such, your feedback may be taken into account, as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Not so nice.
Publié le 8 sept. 2024 sur HotelsThere was an ironing board in the room but no iron in room or on property. Does not make sense. The bathroom door was missing the exterior door knob. The outlet in the bathroom did not work.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Dear Johnny,Thank you for telling us about your recent visit at RED ROOF INN & SUITES CHESTERTOWN. We value you as our guest and welcome 8/10 score. However, you indicated that the issue with the outlets in the bathroom and the other concerns hindered your stay. Please know our team at Red Roof are consistently working to improve our product offering and your feedback is critical toward this effort, so we are thankful to you for sharing your comments.Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas.Sincerely,LintonRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Terrible staff attitudes. Crappy room - fridge, ac, tv didn’t work. Whole place stunk. Sorry, we needed a pet friendly for our puppy and we knew it’s not a 3-4 star place but I can’t wait to get home to shower. P.S. I never write a review….
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Susan,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Chestertown. I was saddened to read that your stay fell short of your expectations due to the unfriendly staff encounter, the tv not working and other concerns mentioned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I have shared your feedback with management to ensure that your concerns are addressed.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely, Sanesha Red Roof Management RediResponse Specialist
