Note fondée sur 280 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,8 Service et personnel
4,0 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 août 2024 sur Expedia
The staff sis a great job at the front desk. The room smelled a bit like smoke and the bathroom especially the Tub was not very clean.
Commentaires de Gestion de l’hôtel
26 août 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear James,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES CHESTERTOWN. It's great to hear that you were pleased with our staff. However, I sincerely apologize for the odor you described and the lack of cleanliness of the bathroom which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 15 août 2024 sur Expedia
Property was very nice.
The pool was not open again.
Hotel has no breakfast.
Commentaires de Gestion de l’hôtel
16 août 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Linda,Thank you for taking the time to share your feedback regarding your experience at the SPOT X Hotel Orlando/Intl Dr by The Red Collection. We sincerely appreciate your comments and are happy to hear you had a great experience with us as you found our property to be very nice. Thank you for your 5/5 rating. In regards to breakfast, it is not an offered amenity at our location. However, we are located within close proximity to restaurants you are able to enjoy. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 13 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 août 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Hello James,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES CHESTERTOWN and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof ManagementRediResponse Specialist
par un voyageur
good hotel
Publié le 12 août 2024 sur HotelsGreat Place to stay
Commentaires de Gestion de l’hôtel
29 oct. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to write a review of your stay at the RED ROOF INN & SUITES CHESTERTOWN. I am happy you found our hotel to be a great place to stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit, prompting your 10/10 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Nice place to stay
Publié le 12 août 2024 sur HotelsStaff were very kind. Easy parking and comfortable rooms.
Commentaires de Gestion de l’hôtel
13 août 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello April,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Chestertown. It's great to see you enjoyed your stay, resulting in a 10/10 score. I am happy to read that you found liking to our comfortable rooms, very kind staff and our easy parking process. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 4 août 2024 sur Expedia
It was very quiet. The room was clean and the bed was comfortable. I think its an older building so it could use a little love.
Commentaires de Gestion de l’hôtel
6 août 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Cathy,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES CHESTERTOWN. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we are happy to know that the room was clean, the bed was comfortable and all the positives that you highlighted. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Carpeting needs serious cleaning.
Bed needs new mattress.
Needs thorough cleaning.
Paid close to $200 for 1 night and would have been better off sleeping in a tent!
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Jonathan RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES CHESTERTOWN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the uncleanliness of the property which hindered your stay. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Very noisy HVAC system - kept me up all night. Dirty carpeting, tiles were broken, Christmas decorations up in July. Trash all over the parking lot. Grass needed to be cut. Staff smoking outside. Pool closed. No breakfast, awful coffee. Nasty. One of the worst ever.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Robert,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES CHESTERTOWN. We're very sorry you were unhappy with your experience. You indicated that the HVAC unit was noisy, the tiles were broken, there was garbage in the parking lot and that you were displeased with the coffee, among other concerns. Please accept our sincerest apologies as this is not the standard of Red Roof. Thank you for bringing this to our attention.Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 14 juill. 2024 sur Expedia
Na
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Hello Gary, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Chestertown and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 7 juill. 2024 sur Hotels
Air didn't work well. 1st room smelled. Not good for what they charge.
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Chestertown. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the hinderance caused by the air conditioner and the odor during your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,MelissaRed Roof Management RediResponse Specialist
