Note fondée sur 261 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par General Manager, Gestion de l’hôtel
Hello Johnathan,Thank you for your perfect 10/10 rating! We’re thrilled to know you had such a great experience with us. We look forward to welcoming you back for another excellent stay!Kind regards,Chandan Sehgal
par un voyageur
Not Satsfied
Publié le 19 août 2024 sur HotelsThe hotel is very old and run down. The room had a very old and stagnant smell. The cupboards in the kitchen part to our room came off the hinges when we opened them. Half the plugs in the room did not work. In the bathroom along the bath tub was full of thick dirt that did not look like it had been cleaned for a long time. The breakfast was not great! Drink machines were broken and juice jugs in fridge were all empty.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to provide us with your feedback and for rating your stay 6/10. I sincerely apologize for the issues you encountered during your stay, including the condition of the room, the cleanliness, and the state of the breakfast service. This is certainly not the level of quality we strive to offer, and I understand your frustration.Please rest assured that we will address the maintenance issues, such as the cupboard hinges and electrical outlets, as well as the cleanliness concerns with our housekeeping team. Additionally, I will work with our breakfast team to ensure that the drink machines are functioning properly and the service is fully stocked.We appreciate your feedback, as it helps us improve our services for future guests. If there’s anything further you’d like to discuss, please feel free to reach out directly. We hope to have the opportunity to welcome you back for a much better experience.Warm regards, Chandan Sehgal
par un voyageur
Publié le 6 août 2024 sur Expedia
Room smelled stale.
Breakfast hash browns were luke warm.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par General Manager , Gestion de l’hôtel
Dear James,Thank you for your feedback and for rating your stay 4/5. While I’m glad to see you had an overall positive experience, I sincerely apologize for the stale smell in your room and the temperature of the breakfast hash browns. We will address these concerns with our housekeeping and breakfast teams to ensure these issues are resolved moving forward.We appreciate your understanding and your valuable feedback. If there’s anything else we can do to enhance your next stay, please don’t hesitate to let us know. We hope to welcome you back soon!Warm regards, Chandan Sehgal
par un voyageur
Publié le 5 août 2024 sur Expedia
The toilet in room 112 was not firmly attached to the floor, other than that everything was good.
Commentaires de Gestion de l’hôtel
5 août 2024 par GM, Gestion de l’hôtel
Dear Mr. BrettThank you for staying with us and telling of the toilet condition, I will make sure the condition of the toilet. We hope to see you again.Have a wonderful day.
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Joshua,Thank you so much for your perfect 10/10 rating! We're thrilled to know that you had an excellent stay with us. Your positive feedback means a lot to our team, and we truly appreciate your support.We look forward to welcoming you back in the future!Warm regards,Chandan Sehgal
par un voyageur
Publié le 4 juill. 2024 sur Hotels
par un voyageur
Publié le 28 juin 2024 sur Expedia
Na
par un voyageur
Publié le 23 juin 2024 sur Hotels
par un voyageur
Publié le 14 juin 2024 sur Expedia
All good.
par un voyageur
Publié le 11 juin 2024 sur Hotels
Upkeep outside would have been great, but inside was great. Nice to have breakfast everyday and staff was very friendly
