Note fondée sur 291 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Top! Je recommande!
Publié le 19 mars 2024 sur HotelsTrès bon accueil. Chambre et literie confortable, hôtel bien situé. Toutefois recommande de louer un scooter pour séjour autonome et visite en toute liberté. Ai testé massage de 2h et je recommande vivement. Petit déjeuner varié.
Commentaires de Gestion de l’hôtel
20 mars 2024 par Lalita de Boer, Gestion de l’hôtel
Dear Guest,Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay at Melia Chiang Mai. It is great to know that you found our reception welcoming and that you appreciated the comfortable room,bedding and convenient location. We are also delighted that you had a rejuvenating experience with our 2-hour massage, and we will be sure to pass along your compliments to our YHI spa team.Furthermore, we are glad you enjoyed the varied breakfast options provided. Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable stay at Melia Chiang Mai!Warmest regards,Lalita de BoerGuest Experience
par un voyageur
Publié le 19 févr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
22 févr. 2023 par Lalita de Boer, Gestion de l’hôtel
Dear Bernard, thank you for sharing your experience with us. We greatly appreciate your feedback. We are happy to hear that you enjoyed your stay. We look forward to welcome you again to Melia Chiang Mai soon. Warmest regards, Lalita de Boer Guest Experience Executive
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Gador Lucas, Gestion de l’hôtel
Dear tze yan,Thank you for taking the time to provide your feedback regarding your recent stay at Melia Chiang Mai. We are genuinely sorry to see that we did not meet your expectations.To better understand your experience and improve our services, we would greatly appreciate any additional details you could share about your stay. Your insights are invaluable in helping us identify areas for enhancement.Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future.Warmest regards,Gador LucasGuest Experience
par un voyageur
Publié le 2 oct. 2024 sur Expedia
We loved our stay at the Melia
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Gador Lucas, Gestion de l’hôtel
Dear Aaron, thank you for taking the time to review your stay at Melia Chiang Mai! We are delighted to hear that you loved your stay and that we could make your visit a special one. We look forward to welcoming you back for another memorable stay in the near future! Warmest regards, Gador Lucas Guest Experience
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Paphatsawan Komarvut, Gestion de l’hôtel
Dear LILYANG, Thank you for taking the time to review your stay at Melia Chiang Mai! We are pleased to hear that you had a pleasant experience with us. We noticed that the rating of your stay was lower than expected. If you have any specific feedback or suggestions for improvement, we would greatly appreciate hearing them, as we are committed to continuously enhancing our services and facilities to ensure an exceptional experience for all our guests. We hope to welcome you back again soon! Warmest regards, Paphatsawan Komarvut Guest Experience
par un voyageur
Publié le 25 sept. 2024 sur Hotels
1) the aircon system is so old n noisy. Unless you can survive without aircon in the tropical weather, it roaring noise constantly was unbearable and unpleasant.
2) I rate it as paying a 5 star hotel rate for a 3 star hotel experience, especially by Chang Mai standard. I thought i would get a comfortable & restful & pleasant stay in Chang Mai. Disappointingly, none of that i experienced.
3) tried to ring front desk on at least 3 occasions on the first 2 days, it rang out and no answer and no call back. Until another try at 1:30/2 am as really couldnt sleep due the noisy aircon then finally got a response; yet hotel couldnt solve the problem which appeared that they were well aware that their old aircon system noisy issue or at least had had complaints before.
4) the restaurant downstairs was packed to being unpleasant the 4 mornings that i was there, felt like more of a 3-star group tour class hotel. I chose not to dine there.
5) it is right next to a night market and not many 5-star hotel class appropriate range of restaurants or bars
6) the 1.2 m deep only pool and was used by kids, perhaps due to the kids pool was closed for repair. Again for a 5 star hotel, one would expect at least one if not more decent swimming pools.
7) as i checked in, the room rate that i was charged for a Melia room (which was the lowest grade) through a Hotels.com booking was the going rate of a premium suite at time online. I didnt feel the hotel was trying to improve that disappointment.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Lalita de Boer, Gestion de l’hôtel
Dear Guest, thank you for taking the time to share your recent experience at Melia Chiang Mai. We deeply regret to hear that your stay did not meet your expectations and sincerely apologize for the issues you encountered.We fully understand the importance of a comfortable and restful stay, and we sincerely apologize for the discomfort caused by the air conditioning system in your room. Although our air conditioning system was renewed just two years ago as part of the hotel's renovation, we take your feedback regarding the noise and the delayed response from our front desk very seriously. We are already investigating this matter to ensure it does not happen again and are actively working to improve our response times.We also regret that the atmosphere in the restaurant and the swimming pool did not meet your expectations. During your stay, our high occupancy may have contributed to a busier environment, and we apologize for any inconvenience this caused. In addition, we understand that the temporary closure of the kids' pool impacted your experience at the main pool. To offer more flexibility, we provide complimentary roundtrip transportation to alternative swimming pools at nearby hotels, just a five-minute drive away.Regarding the room rate, our pricing operates on a dynamic model, with fluctuations based on the time and period of your booking. While we regret any inconvenience, we sincerely hope that despite these challenges, the overall services and facilities we provided allowed you to enjoy your stay with us in Chiang Mai.Thank you again for bringing this to our attention once again. We truly value your feedback. We hope to have the opportunity to welcome you back and provide the exceptional stay you originally expected.Warm regards,Lalita de BoerGuest Experience
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Lalita de Boer, Gestion de l’hôtel
Dear Duncan, Thank you for taking the time to review your stay at Melia Chiang Mai! We are pleased to hear that you had a pleasant experience with us. We noticed that the rating of your stay was lower than expected. If you have any specific feedback or suggestions for improvement, we would greatly appreciate hearing them, as we are committed to continuously enhancing our services and facilities to ensure an exceptional experience for all our guests. We hope to welcome you back again soon! Warmest regards, Lalita de Boer Guest Experience
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Paphatsawan Komarvut, Gestion de l’hôtel
Dear Ross, Thank you for taking the time to review your stay at Melia Chiang Mai! We are thrilled to hear that you had a wonderful stay with us. We look forward to welcoming you back for another memorable stay in the future! Warmest regards, Paphatsawan Komarvut Guest Experience
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Very nice Staff and Good Breakfast. Close to night market.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Paphatsawan Komarvut, Gestion de l’hôtel
Dear Ka Hon Felix, thank you for taking the time to review your stay at Melia Chiang Mai! We are delighted to hear that you enjoyed our friendly staff and breakfast offerings. We are also glad that you found our location convenient, especially being close to the Night Bazaar. We hope to have the pleasure of welcoming you back to Meliá Chiang Mai for another enjoyable stay in the future. Warmest regards, Paphatsawan Komarvut Guest Experience
par un voyageur de Earlwood
Publié le 11 sept. 2024 sur Expedia
Very large rooms with lovely bathroom, big shower area. The mattress was extremely comfortable! Lovely pool & many options for a delicious breakfast. Location is very good, short walk to night markets.
Would stay here again!
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Lalita de Boer, Gestion de l’hôtel
Dear Sophia, thank you for taking the time to review your stay at Melia Chiang Mai! We are delighted to hear that you enjoyed our spacious rooms, comfortable mattress, and the well-appointed bathroom. It is also wonderful to know that you appreciated our lovely pool and the variety of options at breakfast.We are glad our convenient location allowed you to explore the nearby night markets with ease. Your intention to stay with us again means a lot, and we can’t wait to welcome you back for another memorable stay!Warm regards,Lalita de BoerGuest Experience