Note fondée sur 191 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,4 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 juill. 2024 sur Expedia
Seulement 2 serviettes pour un séjour de 5 nuits- pas de nettoyage de la chambre. Pauvres petits déjeuners sans variété.
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Joey, Gestion de l’hôtel
Apologies for the inconvenience caused, Emmanuel! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Joey
par un voyageur
Publié le 16 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 août 2024 par Barbara, Gestion de l’hôtel
Hi, Yiming ! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara
par un voyageur
Publié le 15 août 2024 sur Expedia
Stayed in room 302 the room had bed bugs, wasn’t cleaned well, the hallway on the 3rd floor had a bad smell
Commentaires de Gestion de l’hôtel
29 août 2024 par Barbara, Gestion de l’hôtel
Hi, Desiree ! We are sorry for the unpleasant experience. Cleanliness is something that we cannot compromise with and we never want our guests to experience such issues. Thanks for highlighting this issue, request you to be assured we will be taking this up and get it fixed with immediate effect. Have a great day ahead! Regards, Barbara
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Eva, Gestion de l’hôtel
Hello Geneva, We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Eva
par un voyageur
Publié le 11 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2024 par Eva, Gestion de l’hôtel
Hello Braquan, We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Eva
par un voyageur
Publié le 10 août 2024 sur Expedia
Although this hotel is advertised as smoke-free, I got a strong smell of smoke when I got off the third floor elevator. Then, my room smelled like a lifetime smoker had camped out there for days. The person at the front desk tried to tell me the smell was carried in on smokers clothes. I argued that, and then he basically said he cannot keep people from smoking in the rooms. I canceled my reservation and went to an actual non-smoking hotel. When I opened my luggage, the smell had followed me and I had to do laundry to get rid of it. I ended up waisting lots of time and money dealing with this.
Commentaires de Gestion de l’hôtel
14 août 2024 par Eva, Gestion de l’hôtel
Hello Lori, Thank you for reaching out to us and we do regret the inconvenience caused due to this concern. Be assured, this feedback has been cascaded to our relevant team and we ensure better services in the future. Wish you a wonderful day ahead. Regards, Eva
par un voyageur
Publié le 9 août 2024 sur Hotels
Great hospitality and a very clean hotel
Commentaires de Gestion de l’hôtel
10 août 2024 par Front Desk Manager, Gestion de l’hôtel
Thank you for the fantastic 10-star rating, Sharonda We're thrilled you enjoyed and had a great experience with us. Your support means the world to our team. Looking forward to welcoming you back soon!
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par Front Desk Manager, Gestion de l’hôtel
Thank you for the fantastic 10-star rating, Salomon We're thrilled you enjoyed and had a great experience with us. Your support means the world to our team. Looking forward to welcoming you back soon!
par un voyageur
Publié le 4 août 2024 sur Expedia
Awesome definitely will come back for Lollapalooza next year 🙃
Commentaires de Gestion de l’hôtel
10 août 2024 par Front Desk Manager, Gestion de l’hôtel
Thank you for the fantastic 5-star review, Tyler ! We're thrilled you enjoyed your stay and had a great experience with us. Your support means the world to our team. Looking forward to welcoming you back soon!
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Eva, Gestion de l’hôtel
Hello Sharonda, Thank you for taking your precious time to rate us. We will be working even harder to make your stay memorable. Regards, Eva
