Note fondée sur 30 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,2 Service et personnel
3,7 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 nov. 2024
Commentaires de Gestion de l’hôtel
20 nov. 2024 par Manager, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We’re thrilled you had an exceptional stay and look forward to welcoming you back in the future!
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Manager, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at Best Western Schaumburg O'Hare NW.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
It was really quiet which was super nice after a long drive
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Manager, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at Best Western. We're glad to hear you enjoyed the quiet atmosphere, especially after your long drive. We hope to welcome you back for another peaceful stay!
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Very pleasant stay! Good prices and comfortable room
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Manager, Gestion de l’hôtel
Thank you for your kind words! We’re thrilled to hear you had a pleasant stay and found the prices reasonable and the room comfortable. We look forward to welcoming you back soon!
par un voyageur
Publié le 17 sept. 2024 sur Hotels
The pool was not open on a very hot two night stay
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Manager, Gestion de l’hôtel
I apologize for the inconvenience of the pool being closed during your stay, especially in the hot weather. I understand how disappointing that must have been, and we’ll make sure to communicate pool availability more clearly moving forward. Thank you for your feedback, and we hope to provide a better experience on your next visit.
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Manager, Gestion de l’hôtel
Thank you for your feedback and We appreciate your loyalty to our brand.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Na
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Manager, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at Best Western. Your business is very important to us and we value your feedback. We appreciate your loyalty to our brand.
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Manager, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at Best Western Schaumburg O'Hare NW.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Manager, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at Best Western.Your business is very important to us and we value your feedback
par un voyageur
It's ok, but nothing more
Publié le 10 sept. 2024 sur HotelsIf you're looking for a simple, no-frills place to stay for one night before heading to the airport, this hotel is adequate. However, if you have higher expectations, you may want to consider other options. While some areas, like the reception, appear recently renovated, with updated carpets and light switches, the improvements feel mostly surface-level. Despite the receptionist's efforts to be helpful, the hotel seemed understaffed. There’s no music in the lobby, and little has been done to enhance the overall guest experience. I did notice a faint smell of marijuana, but it seemed limited to certain rooms, so it’s unlikely a frequent issue. Overall, I’d give it a 3/5—acceptable, but nothing exceptional.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Manager, Gestion de l’hôtel
Thank you for sharing your detailed feedback. While I’m glad you found our hotel adequate for your stay, I apologize that we didn’t meet your higher expectations. We’re continuously working on improvements and will consider your suggestions to enhance the guest experience. Your comments help us improve, and we appreciate you taking the time to let us know. We hope to have the chance to serve you better in the future.
