Note fondée sur 966 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,5 Service et personnel
3,4 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 août 2024 sur Expedia
DIY hotel. Rooms were dirty and greasy. Do not stay here.
Commentaires de Gestion de l’hôtel
28 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Patrick,We're truly sorry to hear about your experience. Cleanliness is a top priority for us, and it’s concerning that we fell short during your stay. Your feedback is important, and we will address these issues with our team immediately. Please visit us again.Sincerely, Hotel Manager
par un voyageur
Publié le 27 août 2024 sur Expedia
Hot tub in room was amazing!
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Kristina,Thank you for your feedback. We're thrilled to hear that you enjoyed the hot tub in your room. It’s great to know it added to your overall experience. We hope to have the pleasure of welcoming you back for another relaxing stay!Sincerely, Hotel Manager
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Angel,Thank you for your wonderful rating! We're thrilled to hear that you had an exceptional experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We truly appreciate your support and look forward to welcoming you back for another outstanding stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Peter,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager
par un voyageur
Publié le 25 août 2024 sur Expedia
The hotel is average quality. The breakfast is not good. Dont have much options and taste. The both of the keys stopped working after two days. Also, replacement of towels and room clean need to request.
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Gunasekaran,Thank you for your feedback. I’m sorry to hear that the breakfast didn’t meet your expectations and that you experienced issues with the room keys and towel replacements. We’ll address these concerns with our team to improve our service and ensure better experiences for future guests. Your input is valuable, and we appreciate you taking the time to share it with us. We hope to have the chance to better serve you in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 25 août 2024 sur Expedia
Great service
Commentaires de Gestion de l’hôtel
25 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We're thrilled to hear that you enjoyed the great service during your stay. We look forward to welcoming you back!"Sincerely, Hotel Manager
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for the fantastic review! We're thrilled to hear you had a 10 out of 10 experience with us. We look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 24 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Zuleyka,Thanks for the stay and great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. We look forward to welcoming you again.Sincerely, Hotel Manager
par un voyageur
Publié le 22 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We're glad to hear you had a positive experience overall. If you have any specific suggestions for improvement, please let us know. We look forward to welcoming you back!Sincerely, Hotel Manager
par un voyageur
Publié le 21 août 2024 sur Expedia
I stayed for 3 nights and in no day that i was there they did not go in to take out the trash or put clean towels on Saturday night I had too much noise in the parking lot they were fighting... I really didn't like it.
Commentaires de Gestion de l’hôtel
21 août 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your experience. I sincerely apologize for the lack of housekeeping service during your stay and the disturbance you encountered on Saturday night. Your comfort and satisfaction are important to us, and it's clear that we did not meet your expectations. We are addressing these issues to prevent them from happening in the future.Sincerely, Hotel Manager
