Note fondée sur 926 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 mars 2022 sur Hotels
Commentaires de Gestion de l’hôtel
27 mai 2022 par Manager, Gestion de l’hôtel
Hello annie-claude,
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Steve,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Vincent,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Aleksandra,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Olga,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Walter,Thank you so much for the perfect 10/10 rating! We’re thrilled to know you had a great experience with us. Your support means the world to our team, and we hope to welcome you back soon for another wonderful stay!
par un voyageur
Publié le 2 sept. 2024 sur Expedia
This property had so many events during the weekend. It was so noisy during the night and the morning. I had kids with me that couldn’t sleep from all the noise.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Raifeh,Thank you for your feedback. We understand how disruptive noise can be, especially with children. We’ll address this with our team to explore ways to better manage events and reduce noise levels to ensure a more peaceful environment for our guests. Your comfort is important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a quieter and more enjoyable stay in the future.
par un voyageur
Publié le 30 août 2024 sur Expedia
We got bloody sheets I know the convention was going on I asked to change my room because it was at the end of the hallway. They had the stairs, which I felt like it was a safety issue for me, but they were didn’t change room room was musty mildew, and it was under construction.
Commentaires de Gestion de l’hôtel
31 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Phoenicia,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We strive to maintain high standards of cleanliness and comfort, and it’s disappointing to hear we fell short. Although we were accommodating a large event, our team should have addressed your concerns more promptly. We appreciate your comments as they help us improve our services and ensure a better experience for future guests.
par un voyageur de Caledonia
Publié le 26 août 2024 sur Expedia
Very nice upscale hotel at a decent price.
Commentaires de Gestion de l’hôtel
27 août 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Thomas,Thank you for your wonderful feedback! We’re thrilled to hear that you found our hotel to be upscale and reasonably priced. We strive to offer a high-quality experience while providing great value for our guests. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.
par un voyageur
Bad stay
Publié le 20 août 2024 sur HotelsChecking into room that was not clean and even had mold on the ceiling and then got moved to a room that was “renovated” however the shower drains were above the floor so all the water just drains into the floor of the main room. Pretty bad overall for a Marriott name hotel.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Thomas,Thank you for sharing your experience. It’s disappointing to hear about the condition of your initial room, especially the cleanliness and mold concerns, which are far below our standards. Please know that we take these matters seriously, and we will address both the cleanliness and maintenance concerns with our team to ensure they are rectified. This is not the level of quality we strive to provide, especially as a Marriott hotel. We hope you’ll give us another chance to deliver the high standards you expect and deserve.
