Note fondée sur 914 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 oct. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
11 oct. 2023 par Maricar, Guest Relations Specialist | 847-696-4400, Gestion de l’hôtel
Hi Mathieu,Thank you for the fantastic rating! We're thrilled to see that you had a wonderful experience during your stay. If you have any comments or suggestions you'd like to share to help us maintain this level of service, please feel free to let us know. We appreciate your support and hope to welcome you back for another great stay in the future!
par un voyageur
Publié le 8 mars 2022 sur Expedia
Voisins très bruyants pendant mon séjour et peu de soutien de la part du personnel.
Commentaires de Gestion de l’hôtel
8 mars 2022 par Ed B, Gestion de l’hôtel
Vero,
Sorry to read you had trouble with noisy neighbors, we did issue a few noise warnings.
We hope to see you again!
Safe Travels,
par un voyageur
Publié le 16 avr. 2021 sur Expedia
Commentaires de Gestion de l’hôtel
27 avr. 2021 par Ed B, Gestion de l’hôtel
Thank you for your review, sorry to see that your experience was not up to the standards, you have come to expect from a Marriott property. Is there something more we could have done to enhance your stay?
Safe Travels,
par un voyageur
Publié le 6 oct. 2024 sur Expedia
This property was nice to stay at. Overall very clean but did not have any trash cans/ trash bags in the room which made it difficult to keep things tidy while there. First night there we did have an encounter with a rude worker but every other worker we met were fantastic!
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Seony | Guest Relations Specialist 847-696-4400, Gestion de l’hôtel
Hi Cory,Thank you for taking the time to share your feedback about your recent stay with us. We’re glad to hear that you found our property to be clean and that our staff provided excellent service overall. We understand that the absence of trash cans and bags in your room could have impacted your experience, and we appreciate your input as it helps us enhance our guest services. While we regret that you encountered a rude staff member, we’re pleased to know that the majority of our team exceeded your expectations, and we will continue to prioritize outstanding guest interactions. Thank you again for your comments, and we hope to welcome you back for an even better stay in the future!
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Seony | Guest Relations Specialist 847-696-4400, Gestion de l’hôtel
Hi Sergio,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Excellent staff, accommodating & room was very comforting
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Seony | Guest Relations Specialist 847-696-4400, Gestion de l’hôtel
Hi Diana,Thank you for taking the time to share your feedback! We’re delighted to hear that you found our staff to be excellent and accommodating, as we pride ourselves on delivering top-notch service to our guests. It’s wonderful to know that your room provided you with comfort during your stay, as we strive to create a welcoming atmosphere for all. Your positive experience encourages our team to continue their hard work, and we look forward to welcoming you back in the future!
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Seony | Guest Relations Specialist 847-696-4400, Gestion de l’hôtel
Hi Rodrigo,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
I had a lovely attendant by the name of zero who made me and my daughter experience one of the best I’ve ever had. He was so sweet, and also felt like family. I’m so sad that we left and could not tell him bye zero if you see this, thank you for making me and my daughter’s trip memorable and you will be missed friend.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Seony | Guest Relations Specialist 847-696-4400, Gestion de l’hôtel
Hi Marlena,Thank you so much for your kind words about your experience at our hotel! We're thrilled to hear that our staff made such a positive impact on your stay and that you and your daughter felt at home with us. Our team strives to create memorable experiences for all our guests, and it's wonderful to know that our staff''s warm hospitality resonated with you. We appreciate your feedback and hope to welcome you both back soon for another fantastic stay!
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Seony | Guest Relations Specialist 847-696-4400, Gestion de l’hôtel
Hi Sarah,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
par un voyageur
Publié le 28 sept. 2024 sur Expedia
The Parking
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Hello Mary Ann,Thank you for sharing your feedback about the parking during your recent stay. We appreciate you bringing this to our attention and will look into ways to improve the parking experience for our guests. If you have any further comments or concerns, please feel free to reach out to our management team directly.
