Note fondée sur 612 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 oct. 2024 sur Expedia
The front desk staff was friendly & courteous. The room was impressive when you first walk in. I put stuff down and decided to start the shower. As I turned on the shower I saw bugs crawling out of the tub, on the wall. Then saw more bugs along the baseboards, then I looked by the door and more crawlers by the door. I packed my bags, walked to the front desk and checked out. Showed my photos & videos to the front desk staff. I told her I want my money back. She says email the manager and work with them. Never got a refund. I have photos & video to prove it. Never got a response from the manager. I will never stay here again. F- get an exterminator quickly. I’m not bringing bed bugs home with me.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Bryan,We sincerely apologize for the unpleasant experience you had with the bugs in your room. This is absolutely unacceptable, and we understand your frustration, especially after presenting evidence to our front desk staff. Your feedback regarding the lack of response from management and the need for pest control will be addressed immediately. We take cleanliness and guest safety very seriously and will ensure this is resolved. We appreciate your understanding and regret that your experience did not meet our standards. Sincerely, Hotel Manager
par un voyageur
Publié le 22 oct. 2024 sur Expedia
Room was very congested with furniture. Nice to have the fridge and micro along with a great tv and a desk area along with a great mattress. However between the bed and the cabinet that held the fridge and micro was extremely close to the bed. Room was clean. Shower curtain smelled but when we spoke to staff, it was replaced right away.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Nancy,Thank you for your feedback. We're glad to hear you appreciated the amenities like the fridge, microwave, TV, and comfortable mattress, as well as the cleanliness of the room. However, we apologize for the congested layout and the initial issue with the shower curtain. It's great to know that our staff responded quickly to your concern. We’ll take your comments into consideration as we continue to improve our room arrangements. We hope to welcome you back for a more comfortable stay!Sincerely, Hotel Manager
par un voyageur
Hotel does nothing about noise
Publié le 19 oct. 2024 sur HotelsI was on the first floor, near the front desk & from 8pm to 12am there were kids screaming, running & playing down the halls. The next morning, I asked the manager, who had been there all night, do they just allow that ? She proceeded to say it was only until 11:30pm. No apology or anything.
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Christina,We sincerely apologize for the noise disturbance you encountered during your stay, as well as the lack of a proper response from our management. Your comfort is important to us, and we understand how frustrating this situation must have been. We appreciate your feedback and will address this with our team to ensure better management of noise levels and guest interactions in the future. We hope to have the chance to provide you with a more peaceful experience on your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Professional front desk staff. Very clean hotel and room with a nice view.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Michael,Thank you for your positive feedback. We’re delighted to hear that you found our front desk staff professional and that the hotel and your room were clean and had a nice view. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Manager
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jessica,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Camilla,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 12 oct. 2024 sur Expedia
El baño estaba sucio, la tina, las paredes todas manchadas
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Lucia,We're truly sorry to hear that the bathroom's cleanliness did not meet our standards. Your concerns regarding the tub and stained walls are important, and we will address them with our housekeeping team to ensure improvements are made. We appreciate you bringing this to our attention and hope to provide you with a much better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 10 oct. 2024 sur Expedia
I liked the convenience of where it was located and it’s reasonably priced. Complimentary breakfast is nice. But, the pillows are not comfortable because they’re thin, the tub had old dirty stains, and it didn’t feel as clean.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Elizabeth,Thank you for your feedback. We're glad you appreciated our convenient location, reasonable pricing, and complimentary breakfast. However, we’re sorry to hear that the pillows and cleanliness of the tub did not meet your expectations. We'll address these concerns with our housekeeping team to ensure improvements are made. We value your input and hope to provide a more comfortable experience on your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Harol,Thank you for your feedback. We're glad to hear you had a good experience. Your satisfaction is important to us, and we appreciate your support. If there’s anything specific you enjoyed or any suggestions for improvement, we’d love to hear more. We look forward to welcoming you back soon.Sincerely, Hotel Manager
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thanks so much for your very kind feedback. I sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager
