Note fondée sur 923 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Je vous le recommande
Publié le 24 août 2018 sur HotelsTout etait parfais personelle chaleureux chambre numero 1 pres du six flags et le dejeuner etais complet
Commentaires de Gestion de l’hôtel
31 août 2018 par William E., Gestion de l’hôtel
Thank you for taking time out of your day to complete our online survey in regards to your recent stay at our hotel. We use all feedback we receive to pinpoint anything about our operation and standards that can be improved to ensure that guests like you are treated with a perfect stay.
On behalf of our staff, I would like to thank you for your positive review of our hotel. Reading surveys like this makes us proud, as they remind us that we are delivering on our promise to provide our guests with exemplary service.
Thank you again for your time, and we very much look forward to your next visit with us.
Recommandé
pour Tout le mondepar un voyageur
Very nice hotel
Publié le 28 janv. 2018 sur ExpediaThe rooms were neat the pool was nice also the breakfast
Commentaires de Gestion de l’hôtel
30 janv. 2018 par William E., Gestion de l’hôtel
Thank you for taking time out of your day to complete our online survey in regards to your recent stay at our hotel. We use all feedback we receive to pinpoint anything about our operation that can be improved to ensure that guests like you are treated with a perfect stay.
On behalf of our staff, I would like to thank you for your positive review of our hotel. Reading surveys like this makes us proud, as they remind us that we are delivering on our promise to provide our guests with exemplary service.
Thank you again for your time, and we very much look forward to your next visit with us.
par Antoine
Chambre vétuste
Publié le 15 août 2017 sur HotelsHôtel à 5 minutes en voiture du parc "Six Flags".
Restaurants et supermarché à 5 minutes également.
Personnel très agréable et sympathique.
Les chambres sont vétustes. La notre sentait extrèmement mauvais.
Point positif:Le prix incluant le petit déjeuner et pratique pour aller au parc.
Cependant, la prochaine fois, nous essayerons un autre hôtel car il y en a plein dans la zone.
Commentaires de Gestion de l’hôtel
21 août 2017 par Jay, Gestion de l’hôtel
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Sincerely,
Richard M.
Front Desk Supervisor
Comfort inn gurnee
par un voyageur
Publié le 25 sept. 2024 sur Expedia
HOTEL WAS NICE
BREAKFAST COULD BE IMPROVED
WOULD APPRECIATE DAILY ROOM CLEANING
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We're glad you enjoyed your stay and appreciate your suggestions regarding breakfast and daily room cleaning. Your input helps us improve, and we hope to make your next visit even better!Sincerely, Hotel Manager
par un voyageur
Publié le 24 sept. 2024 sur Hotels
The staff was very nice and helpful. The room was clean
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your kind words! We're delighted to hear that our staff made a positive impression and that you found your room clean. We hope to see you again soon!Sincerely, Hotel Manager
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your thoughts with us. We’re sorry to hear that your stay was not up to your expectations. Your feedback is valuable, and we’d love to learn more about how we can improve. Please feel free to reach out to us directly. We hope to have the chance to make it right on your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Joe,Thank you so much for your fantastic review and for rating us 10 out of 10! We are thrilled to hear that you had such a wonderful experience during your stay. Your kind words about our service and accommodations mean a lot to our team. We strive to provide the best for our guests, and it’s rewarding to know we succeeded in making your visit enjoyable. We look forward to welcoming you back soon for another exceptional stay!Sincerely, Hotel Manager
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Staff was super friendly!
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your kind words! We're thrilled to hear that you found our staff to be super friendly. Our team takes great pride in providing excellent service, and your feedback truly motivates us. We hope to welcome you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Staff was very friendly but the room was very dirty. Both headboards were sticky to the point my hair kept getting stuck to it. The air conditioner looked like it had never been wiped down. We found chips under the table. Drapes, sheets and lamp shade were all stained. I did inform the front desk when I checked out that the room needed a deep clean because of how dirty it was. The room had a strong musty smell to the point the employees had the window open when we checked in.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for bringing these cleanliness issues to our attention. We apologize for the unacceptable state of your room and the inconvenience this caused you. Your feedback is greatly appreciated, as it will help us improve our housekeeping standards and ensure a more pleasant stay for all our guests going forward. Please accept our sincere apologies, and we hope you will consider giving us another opportunity to provide you with a better experience.Sincerely, Hotel Manager
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Smelled HORRIBLE on our room. It gave us all a headache from the EXTREMELY musty smell.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the unpleasant odor you experienced in your room. Your comfort is important to us, and we will investigate this issue immediately to ensure it is resolved. We appreciate your input and hope you will consider staying with us again in the future.Sincerely, Hotel Manager
