Note fondée sur 500 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 mai 2023 sur Expedia
Great stay, would go again for a long restful night and complete breakfast.
par un voyageur
Pretty Nice
Publié le 6 oct. 2024 sur HotelsVery welcoming and roomy.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you so much for taking the time to share your positive feedback about your recent stay with us. We are thrilled to hear that you had a wonderful experience and that our team was able to contribute to your enjoyable stay.
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 oct. 2024 par General Manager, Gestion de l’hôtel
hank you for taking the time to share your feedback regarding your recent stay. Your feedback is invaluable in helping us improve our services and ensure a better experience for all our guests. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Upon arrival, the main lobby entrance reeked of strong marijuana, which permeated the hallway that led to my room. The room itself smelled like bleach and chlorine, and there was hair all over my bed. It was so disgusting I complained immediately and was moved to a room next door. The condition of the rooms was awful with dirty walls, a filthy couch, and dents and knicks on the walls and furniture. The tv kept shutting off. The shower water never ran hot and only ran cold forcing me to take a bath every night. No one ever changed my Linen or anything from housekeeping a single time that I was there aside from the *1* day I had a DND sign hanging on the outside of my door. The only good thing here was the staff who was pleasant, friendly and kind. NEVER AGAIN!!!
Commentaires de Gestion de l’hôtel
8 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Lael,Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the issues you encountered and any inconvenience they may have caused. Your experience does not reflect the high standards we strive to maintain.We are very sorry to hear about the condition of your room. Please be assured that we take your comments seriously and have addressed these matters with our team to prevent similar issues in the future.Your feedback is invaluable in helping us improve our services and ensure a better experience for all our guests. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.Thank you once again for bringing these matters to our attention. We hope to welcome you back and provide you with a much improved experience.
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you so much for taking the time to share your positive feedback about your recent stay with us. Your feedback is invaluable in helping us improve our services and ensure a better experience for all our guests. Your experience does not reflect the high standards we strive to maintain. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.
par un voyageur de New York
Publié le 28 sept. 2024 sur Expedia
Good location
Commentaires de Gestion de l’hôtel
30 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Maria,Thank you so much for taking the time to share your positive feedback about your recent stay with us. We are thrilled to hear that you had a wonderful experience and that our team was able to contribute to your enjoyable stay.
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the issues you encountered and any inconvenience they may have caused. Your experience does not reflect the high standards we strive to maintain. Your feedback is invaluable in helping us improve our services and ensure a better experience for all our guests. We hope you will give us another opportunity to provide you with the exceptional stay you deserve. If you have any further concerns or if there is anything we can do to make it right, please do not hesitate to contact us. Thank you once again for bringing these matters to our attention. We hope to welcome you back and provide you with a much improved experience.
par un voyageur
Publié le 22 sept. 2024
I checked in with no problem. When I got into my room to place extra clothing in the closet, a big cockroach was already living in there. Then I went to the front desk to request another room and the agent asked if I took a photo of the roach. Umm no call EcoLabs and gimme my new room. Then I asked for extra towel after leaving the pool and the desk agent didn’t want provide any. Ok cool. Then before bed, I requested extra bedding for the sleepover sofa and was denied again. This property was the worse I’ve ever seen
Commentaires de Gestion de l’hôtel
23 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Dametra,Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the issues you encountered and any inconvenience they may have caused. Your experience does not reflect the high standards we strive to maintain. Please be assured that we take your comments seriously and have addressed these matters with our team to prevent similar issues in the future.Your feedback is invaluable in helping us improve our services and ensure a better experience for all our guests. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.If you have any further concerns or if there is anything we can do to make it right, please do not hesitate to contact us.Thank you once again for bringing these matters to our attention. We hope to welcome you back and provide you with a much improved experience.Warm regards,
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Yvette,Thank you so much for taking the time to share your positive feedback about your recent stay with us. We are thrilled to hear that you had a wonderful experience and that our team was able to contribute to your enjoyable stay. We strive to provide exceptional service and comfort to all our guests, and it's always rewarding to know when we've succeeded.We look forward to welcoming you back soon. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.Thank you once again for your wonderful feedback.Warm regards,
par un voyageur
Publié le 20 sept. 2024 sur Hotels
