Note fondée sur 900 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,6 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 oct. 2024 sur Expedia
When showering the water in the tub did not go down, the elevator was loud and the bed was very uncomfortable. In my opinion for the area and price the hotel can use some updates. I can say the staff was pleasant.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Guest Relations Management , Gestion de l’hôtel
Dear Delores.Thank you for sharing your thoughts with us. We're sorry to hear that the tub drainage, noisy elevator, and bed comfort weren't up to your expectations. Your feedback on these points is important, and we'll look into making improvements. On a positive note, we're glad that our staff's pleasant attitude made a difference in your stay. We truly appreciate your insights and hope to provide a more comfortable experience on your next visit.
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Tiara,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
par un voyageur
Staff & COOKIES!!!
Publié le 5 oct. 2024 sur HotelsWonderful as always, great staff fun to talk to honestly , and even if there havin a bad day they still smile and give great energy, really really good people here, room is always clean and the towels are pretty soft …saving the best for last THE COOKIES!!! The best chocolate chip walnut cookie I’ve ever had!. I come to the Double Tree for 2 main reasons 1. Awesome staff 2. COOKIES!!!
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Rahman,Thank you so much for your wonderful review! We're thrilled to hear that our team continues to make your visits enjoyable, even on those days when things might be a little tougher. Our staff works hard to provide warm, positive energy, and it's rewarding to know you appreciate their efforts. We're also delighted that our clean rooms and soft towels meet your expectations. And of course, we're glad the cookies continue to be a favorite—we take great pride in them! We can't wait to welcome you back for another stay and another cookie indulgence.
par un voyageur
Publié le 5 oct. 2024 sur Expedia
N/a
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Adam,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Daniela,Thank you so much for your wonderful 10/10 rating! It's fantastic to know you had such a positive experience with us. We truly appreciate your support and are glad that everything met your expectations. We're always here to provide friendly service and a welcoming atmosphere, and it’s great to see that reflected in your stay. We look forward to welcoming you back for another great visit!
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hello Isabel, Thank you for your review! It’s wonderful to hear that you had a good stay with us. We’re glad you enjoyed our friendly employees and the comfortable atmosphere we strive to create. Your feedback is invaluable as we aim to keep improving. We can’t wait to welcome you back for another visit soon!
par un voyageur
Overnight business stay.
Publié le 25 sept. 2024 sur HotelsStayed overnight for a business trip. Good food at the bar and friendly staff. No complaints.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Thank you so much for sharing your experience! It’s wonderful to hear that you enjoyed the food at the bar and appreciated our friendly staff during your stay. We're always happy when our guests have a smooth, hassle-free experience, especially on business trips. We hope to welcome you back again soon!
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hello Mary, Thank you so much for your positive rating! It's wonderful to know that you enjoyed your experience. If there’s anything specific that made your stay great or anything we could improve on for next time, we'd love to hear your thoughts. We hope to welcome you back again soon!
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
HI Carolyn, Looking at your perfect score makes me happy! Thank you so much for having a great time with us. Thanks so much for your nice comments. We hope to see you again soon for another great stay!
par un voyageur
Publié le 24 sept. 2024 sur Expedia
The Pour House and the Bar in Lobby were great. Room was clean and comfortable.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
HI Michael, Thank you for your wonderful feedback! It’s fantastic to hear that you enjoyed the Pour House and the Bar in the lobby they truly add a great touch to the experience. We're also pleased to know that your room was clean and comfortable, as we strive to provide a welcoming environment for all our guests. We look forward to welcoming you back for another delightful stay!
