Note fondée sur 899 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de GRAYSLAKE
Publié le 12 sept. 2024
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Julie,Thank you for your rating! We're thrilled to know that you had a wonderful stay! Your satisfaction is our top priority, and we look forward to welcoming you back for another great experience!
par un voyageur
Publié le 19 août 2024 sur Expedia
King bed was uncomfortable..
Commentaires de Gestion de l’hôtel
19 août 2024 par Manager, Gestion de l’hôtel
Hello Rodney! I apologize about the bed, but I am glad you enjoyed your stay! Please come back and visit us again soon!
par un voyageur
Publié le 19 août 2024 sur Expedia
The staff was extremely friendly. The property was clean and shiny. It's in an excellent location. I will be definitely be coming back.
Commentaires de Gestion de l’hôtel
19 août 2024 par Manager, Gestion de l’hôtel
Thank you Delia! We hope to see you again soon!
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Erik,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
par un voyageur
Publié le 12 août 2024 sur Expedia
N/A
Commentaires de Gestion de l’hôtel
25 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Michael,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
par un voyageur
Publié le 11 août 2024 sur Expedia
Wonderful place
Commentaires de Gestion de l’hôtel
13 août 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Renae,Thank you so much for your wonderful feedback! I’m delighted to hear that you had such a positive experience with us. It’s incredibly rewarding to know that you enjoyed your stay and that our hotel met your expectations. We strive to create a welcoming and comfortable environment for all our guests, and your kind words are a great testament to the efforts of our team. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Kathleen,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!
par un voyageur
Publié le 9 août 2024 sur Expedia
This property boasts an amazing location and is impeccably clean. The service provided is excellent.
Commentaires de Gestion de l’hôtel
10 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Dina,Thank you for your kind words about our hotel's location, cleanliness, and service. We are thrilled to hear that you enjoyed the prime spot of our property and found everything to be in top-notch condition. Our team is dedicated to providing exceptional service, and it's gratifying to know that their efforts contributed to your positive experience. Your feedback is greatly appreciated and will inspire us to continue delivering high standards for all our guests.
par un voyageur
Publié le 9 août 2024 sur Expedia
This property boasts an amazing location and is impeccably clean. The service provided is excellent.
Commentaires de Gestion de l’hôtel
10 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Dina,Thank you for your kind words regarding our hotel's prime location, cleanliness, and excellent service. We take great pride in maintaining the highest standards for our guests and are delighted to hear that these aspects contributed positively to your stay. Our team is committed to ensuring a memorable experience, and it's wonderful to know that their efforts resonated with you. We hope to have the pleasure of welcoming you back soon to provide another exceptional stay.
par un voyageur
Totally disappointed
Publié le 9 août 2024 sur HotelsI am writing to express my disappointment with my recent stay at your hotel. I had a reservation for 2 days, but upon arrival, I was informed that the reservation system was suspended due to a Cloudstrike issue.
Despite this significant inconvenience, I was not informed beforehand, and even when I arrived at the hotel, I was assured that manual check-ins would be possible after 4 PM. However, this promise was not fulfilled.
This experience was especially disheartening because my customer recommended your hotel due to its convenient location to their office. Unfortunately, the lack of communication and hospitality from your staff has left a negative impression.
Due to this experience, I am hesitant to stay at DoubleTree or any Hilton group hotels in the future. I expect better service and transparency from a reputed hotel chain.
I would appreciate it if you could address this issue and provide an explanation or compensation for the inconvenience caused.
Commentaires de Gestion de l’hôtel
10 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hello,Thank you for taking the time to share your feedback. We genuinely regret that your recent experience did not meet your expectations and understand the frustration caused by the disruption in our reservation system. While the situation with Cloudstrike was unforeseen and beyond our immediate control, we strive to maintain high standards of communication and service. We are actively reviewing the situation to improve our response and prevent similar issues in the future. Your feedback is invaluable, and we hope you might reconsider staying with us in the future.
