Note fondée sur 886 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2024 sur Expedia
Great omelette
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Thank you so much for your visit and your perfect score, Heidi! We are happy to hear you enjoyed the omelet, and your flawless rating tells us we succeeded in providing you with a great experience at our hotel. We appreciate you chose Embassy Suites Naperville for your lodging needs on this journey and hope to welcome you back soon for another pleasant and satisfying stay. Thanks again for taking the time to post your review. We look forward to welcoming you back soon for another enjoyable culinary experience. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville
par un voyageur
Publié le 26 août 2024 sur Expedia
i like how spacious our room. I just didn't like that there is a sock that was left in the bedroom. the sofa and ottoman is old and there is a smell coming out everytime you sit on it.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Thank you for reviewing your stay with us, Karen! We are pleased to learn you had a positive overall experience at our hotel and appreciated the spaciousness of your room. However, we regret the oversight with the sock and the issues you faced with the sofa and ottoman in your room. We are committed to offering comfortable and well-maintained accommodations to our guests, so this is certainly not the quality or standard we aim for. Please rest assured that all your comments have been noted and will be addressed with our housekeeping and maintenance teams to ensure improvement. Thank you for providing valuable insights into your stay and helping us improve our facilities and services for our guests. We are grateful for both and hope to have the opportunity to welcome you back for an even better experience. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville
par un voyageur
Publié le 26 août 2024 sur Expedia
I can say that the sleeping place, which has a sofa in the room, is extremely uncomfortable. Impossibly bad mattress.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Hello Natali, Thank you for choosing Embassy Suites Naperville for your stay and for sharing your feedback regarding the experience. While we are pleased to see that you had a generally positive experience, as reflected in your rating, we regret your discomfort with the sofa in your room. We also apologize that the mattress did not meet your expectations and are sorry we fell short in some areas. While we know that personal preferences can vary regarding mattresses, your comments are important to us and will help us address the areas you have highlighted for improvement. Thank you for allowing us to serve you during your travels. We appreciate it and hope to have another opportunity to ensure a more comfortable stay for you. Have a safe trip!Warm regards,Guest Experience TeamEmbassy Suites Naperville
par un voyageur
Publié le 25 août 2024 sur Expedia
Rooms were spacious and clean. There were plenty of EV charger stalls available even though people were ICEing them. The next time we're staying in the area, we will be staying here again.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear David, We are always pleased to receive feedback from our guests in relation to their stays at Embassy Suites Naperville, and we are delighted with your rating and comments - thank you very much. We are glad you found the rooms clean and spacious, and it's great to know that you appreciated the availability of ample EV charger stalls. We understand the importance of making sure our EV chargers remain accessible for guests who need them and will continue working on this aspect to ensure a seamless charging experience for the intended guests. Knowing that you plan to stay with us again is such a compliment, and we are truly grateful for your support and are excited to serve you again soon. Thank you for choosing us. Have a great trip!Warm regards,Guest Experience TeamEmbassy Suites Naperville
par un voyageur
It was ok, not great.
Publié le 25 août 2024 sur HotelsThe lobby is beautiful and the breakfast was very good. The room was average. The WiFi connection in the room was not very good. Kept loosing the connection.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Nancy, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.
par un voyageur de Marin
Publié le 25 août 2024 sur Expedia
Need Waffles on the breakfast bar please.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Thank you for staying with us at Embassy Suites Naperville, James! We are delighted to see your fabulous rating, and it's gratifying to know you had a positive overall experience at our hotel. We appreciate your suggestion regarding breakfast and will certainly consider it as we strive to improve our offerings for our guests. We are grateful for the opportunity to serve you during your travels and hope to welcome you again when you return to Naperville. Thank you for choosing us. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville
par un voyageur
Publié le 25 août 2024 sur Expedia
I got to my room and could tell a dog was there because I have allergies, I asked if they allow dogs and they said yes and then told me if i was allergic then that is not the best hotel for me. I was offened and angry and asked for a refund and found another hotel. The hotel was also not up to date to be new with TV options. The tv had no guide for chanels or viewing, the remotes did not work on both TV's the furniture was not in the best condition. I was just overall disappointed.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Angela, Thank you for sharing your experience with us. We are committed to offering well-maintained accommodations, outstanding service, and the best guest experience; it's clear that we fell short in this instance. Our hotel includes pet-friendly rooms, and we advertise this feature on our brand website. We regret that you were not aware of our pet-friendly accommodations prior to your visit, and we are sorry for the discomfort you experienced due to your allergies. We also apologize that you were offended by our staff's response to your inquiry. Maintaining a high standard of courtesy and professionalism in all our interactions with our guests is a significant directive for us, and we can assure you that our team has your best interests at heart. Nonetheless, your feedback is valuable and will help us address any areas for improvement in our communication. Your comments about the facility, furniture condition, and TV issues have been noted, and we are looking into the areas you've highlighted. Thank you for bringing these matters to our attention. We understand our accommodation was not particularly suitable for your needs, and we appreciate you considering us for your stay on this journey. If you would like to provide additional feedback or discuss any further concerns, please don't hesitate to contact us. Thanks again.Warm regards,Guest Experience TeamEmbassy Suites Naperville
par un voyageur
Publié le 25 août 2024 sur Hotels
Nice and clean hotel. EV charging stations were a great convenience.
Commentaires de Gestion de l’hôtel
27 août 2024 par Customer Care Team, Gestion de l’hôtel
Thank you for taking a moment to review your stay at Embassy Suites Naperville, Flavien! We are pleased to learn you had a positive overall experience at our hotel and appreciated our clean and pleasant facility. It's also great to know you enjoyed the convenience of our EV charging stations, and we hope everything was in order and you had easy access to your essentials. Your 100% satisfaction is our ultimate goal, and we would love to know if there's anything else we can do to make your next stay here even better. Please don't hesitate to contact us directly if you would like to share any other suggestions or provide additional feedback. Thank you for your kind words. We look forward to welcoming you again and hope to surpass all expectations on your next visit. Have a safe & great trip!Warm regards,Guest Experience TeamEmbassy Suites Naperville
par un voyageur
Disappointed
Publié le 25 août 2024 sur HotelsI expected this hotel to be the cream of the crop due to its reputation and spendy rates, it was not. The staff was very nice, really the only disappointment was with the room itself. The furniture was in disrepair, was the best way to put it. The desk/table had the screws coming out of the wall on one end, and the legs wobbly and worrisome on the other end. There was a vent cover half detached and partially pulled away from the drywall. Just not what I expected from Embassy Suites.
Commentaires de Gestion de l’hôtel
27 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Bruce, Thank you for choosing our hotel for your stay and sharing your thoughts about the experience. While we are pleased to hear that our staff made a positive impression on you, we regret that you did not experience the same level of satisfaction with your room. If you had let us know during your stay, we would have moved you to another room if possible so you could be more comfortable. We certainly understand how disappointing it can be when expectations are not met, and we are genuinely sorry for the lapses. The issues you mentioned regarding the furniture and vent cover are concerning and do not reflect the quality or high standard we strive to maintain in our rooms. Rest assured that we will address these matters immediately with our maintenance team to ensure they do not affect future stays. Thank you for alerting us to these areas. Once again, we apologize for falling short and hope you'll consider giving us another chance to provide you with the quality experience you expected from Embassy Suites. Have a safe trip, and thank you for your visit and insights.Warm regards,Guest Experience TeamEmbassy Suites Naperville
par un voyageur
Publié le 24 août 2024 sur Expedia
Happy hour and great breakfast.
Commentaires de Gestion de l’hôtel
27 août 2024 par Customer Care Team, Gestion de l’hôtel
Thank you for your positive feedback, Michael! We are delighted to hear that our happy hour and great breakfast were highlights of your stay at Embassy Suites Naperville. We take pride in providing value-driven amenities for our guests' comfort and enjoyment, and we are glad you appreciated our offerings. If there's anything we can do to enhance your experience in the future, please don't hesitate to let us know. Thank you for staying with us on this journey. We look forward to hosting you again and surpassing all expectations on your next visit. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville
