Note fondée sur 747 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,3 Service et personnel
3,1 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 sept. 2024 sur Expedia
par un voyageur
Publié le 12 sept. 2024 sur Hotels
nothing but positive staff kind, friendly, above and beyond service as I'm partially handicapped this week and lugging around an extra 60 pounds of fluid waiting to be drained in 48 hours, ive already extended my stay twice keeping the same room
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Chris, Thank you for your kind words about the staff's service. It's great to hear that their efforts have made your stay comfortable during this challenging time. We're pleased you've been able to extend your visit and remain in the same room. Wishing you continued comfort throughout your stay.Sincerely,Hotel Management
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Do NOT stay here!!! Horrible experience!! You have to take your dirty towels down to the office in order to get clean ones. Then they don’t have the front desk open all the time so good luck on getting clean towels. The outlet didn’t work in the bathroom the bath tub was all chipped up as well as the wall. The microwave doesn’t work and omits a terrible smell. Was locked out of the hotel my first night. Had to go around the back and was unsafe. They don’t even have basic necessities like shampoo and conditioner!!! No coffe whatsoever!!! Why on earth would you stay here!!!!! Aweful!! Never Never Never again!!!
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Heather, Thank you for your feedback. We regret to hear about the difficulties you encountered during your stay. We aim to provide essential amenities and a comfortable environment, and it’s clear that we missed the mark in several areas. Your comments regarding towel exchange, room maintenance, and safety are taken seriously and will be addressed. We appreciate you bringing these issues to our attention and hope to improve based on your input.Sincerely,Hotel Management
par un voyageur
Publié le 10 sept. 2024 sur Hotels
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Nothing
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Hotel Management., Gestion de l’hôtel
Dear Pradeep, Thank you for your feedback. We strive to create a positive experience for all our guests and regret that we did not meet your expectations. If there are specific areas where we could improve, we would appreciate your insights. Your comments are valuable as we continuously work to enhance our services. We hope for an opportunity to better serve you in the future.Sincerely,Hotel Management.
par un voyageur de rochester hilss
Publié le 3 sept. 2024 sur Expedia
The hotel is out dated, Insects in the room, smoking smell verywhere even in the room with no smoking, no shampoo, no coffee machine, has full kitchen but no cooking wares. It is not typically one or two days.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear tang, Thank you for providing your feedback. We regret to hear that your stay did not meet your expectations. Your comments regarding the room's condition, cleanliness, and amenities are concerning. We are committed to improving our services and addressing these issues promptly. Your input is valuable and will be used to make necessary enhancements. We hope to have the chance to offer a more positive experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 1 sept. 2024 sur Hotels
par un voyageur
Publié le 25 août 2024 sur Expedia
par un voyageur
Publié le 20 août 2024 sur Expedia
Tv kinda small and room kinda smaller old
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Cassandra, It is good to know you had a pleasant time. We are sorry for a few issues that disappointed you. We will discuss with the team to find out where we missed marks and how we can work on it. Guest satisfaction is always our motto. Please return so we can show you the hospitality you always deserve. Sincerely,Hotel Management
par un voyageur
Publié le 19 août 2024 sur Hotels
