Extended Stay America Suites Chicago Rolling Meadows Hotel Reviews

5 sur 5

Ce voyageur a laissé seulement une note Publié le 23 oct. 2024

5 sur 5

Ce voyageur a laissé seulement une note Publié le 18 sept. 2024 sur Hotels

3 sur 5

Publié le 9 sept. 2024 sur Expedia

Not enough elevators. Difficulty reaching garbage cans. The air conditioning unit was extremely noisy. I was very surprised that there were no cooking ware or eating utensils and I had to go out to buy these items. I had to buy a toaster and a coffee makerI, pots and pans etc. It was difficult getting in and out of the tub because not enough grab bars. The trees were overgrown and blocked the hotel sign which made it difficult to find the entrance. The young man that signed me in was coughing and not masked. He also was not very sympathetic when I told him that Expedia did not disclose lack of kitchen equipment and that housekeeping services were very limited. They charge you extra if you want a more frequent change of linen. It felt like they were nickel and dining you for items that should be included. The location is rather isolated and poor driveway with potholes. The room was spacious. The air conditioner noise made it difficult to hear the television. I did feel unsafe because in the middle of the night someone was going around giggling the doors knobs as if trying to get in.

Commentaires de Gestion de l’hôtel

11 sept. 2024 par Hotel Management, Gestion de l’hôtel

Dear Gabriela, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

2 sur 5

Publié le 9 sept. 2024 sur Expedia

Not clean. No iron box, coffee and breakfast

Commentaires de Gestion de l’hôtel

9 sept. 2024 par Hotel Management, Gestion de l’hôtel

Dear Naresh, Thank you for your feedback. We apologize for the cleanliness issues you encountered and for the absence of amenities such as an iron, coffee, and breakfast. Ensuring a clean and comfortable environment is a priority, and your comments will be addressed with our team so that necessary improvements can be made. We value your input as it helps us enhance our service. We hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management

3 sur 5

Ce voyageur a laissé seulement une note Publié le 6 août 2024 sur Hotels

2 sur 5

Publié le 5 août 2024 sur Expedia

Pot smoking in rooms around mine was less than desirable. People hanging out in front of and on the sides of the building smoking cigarettes and blocking walkways was challenging and undesirable. Poorly lit parking lot for walking in late at night. The GFI outlet in the bathroom was out of order. I was inconvenienced for 1.5 hours of waiting for maintenance to replace it. I have stayed in Extended stay hotels in the past, this one will be last on my list in the future, which is too bad as you are very close to my place of business that I travel to quarterly for a week each time. Finding out when I arrived that there were NO kitchen utensils, pots and pans was not what I expected. Being there for a week I expected to be able to eat and cook in the room as I have done in other Extend Dtay properties; kind of defeats the purpose of "extended stay" purpose. That info should be more prominent on your website. I made it through the week as I could not find another local hotel to move to but was glad when the week was over. The one thing I will give props to is the two employees that I encountered almost daily throughout my stay. They were very nice and tried to accommodate me as best as they could with what they had to work with. Thank you!

Commentaires de Gestion de l’hôtel

6 août 2024 par Hotel Management, Gestion de l’hôtel

Dear Stephanie, Thank you for your feedback regarding your recent experience. We apologize for the inconveniences you faced during your stay, including the disturbances and maintenance issues. Your comments about the kitchen utensils and the lighting in the parking area are essential to us, and we will ensure they are addressed. We appreciate your recognition of our staff's efforts to assist you, and we hope to provide a more satisfactory experience in the future. Your input helps us improve for all our guests.Sincerely,Hotel Management

4 sur 5

A nice, quiet, restful stay.

Publié le 29 juill. 2024 sur Hotels

I was looking for a nice, quiet, restful 10-day stay and that is exactly what I got!! The room was clean but worn. Everything worked. However, the bathroom sink did plug up over the weekend and they had maintenance take care of it right-a-way. The cable channel selection was quite limited, but then I don't watch much TV. I used the internet quite a bit, which was more than adequate for routine office tasks. Everyone at the front desk was very friendly and helpful, especially with the receiving and holding of my four Amazon deliveries. I love to walk and there is a safe walking path. Walmart, Starbucks and several restaurants are within easy walking distance of the hotel. The Pace 208 bus stops near Walmart and right in front of the hotel. The only negative I experienced is this: I've had quite a few long-term stays at Extended Stay America all over the US, during the last 10 - 15 years, including PA, IL and WI. Every other Extended Stay America had a Grab & Go Breakfast. So, needless to say, I was looking forward to my coffee, Otis Spunkmeyer Chocolate Chip Muffin, oatmeal, etc, in the morning. Unfortunately, this particular hotel stopped serving the Grab & Go Breakfast and that fact should have been made clear in the advertising.

5 sur 5

Publié le 20 juill. 2024 sur Expedia

Muy buen lugar

Commentaires de Gestion de l’hôtel

1 août 2024 par Hotel Management, Gestion de l’hôtel

Dear Lucio, Thank you for your kind words! We're thrilled to hear that you had a positive experience at Extended Stay America. Our team works hard to ensure guests enjoy their stay, and we appreciate your feedback. We look forward to welcoming you back for another great visit!Sincerely,Hotel Management

1 sur 5

Ce voyageur a laissé seulement une note Publié le 9 juill. 2024 sur Expedia

5 sur 5